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Do better- customer service
I can not speak to the app quality as after the incident I describe below, I immediately deleted the app. The customer service was abhorrent(awful). I had to contact my credit card company to stop payment on this charge. I am unsatisfied with your customer service. It shouldn’t have taken me having to contact my credit card company to get this resolved. This was bad company practice. When I was looking into a trial program, it popped up and said that I would get 12 weeks of the app access for $36, nothing about a workbook was mentioned. Unfortunately, I took the promo for its word and purchased what I thought was 12 weeks of the app service. I contacted customer service the same day as I realized I wasn’t getting what I paid for. However, the customer service did not listen to my complaint, instead confirmed delivery of a workbook and refused refund. My specific inquiry was ignored and subsequent replies followed different agenda about the workbook. I don’t appreciate this gaslighting behavior saying I purchased one thing when that was not what was authorized. I am unhappy with this correspondence and will not be doing business with your company ever again and will tell others that may be interested in this program of my awful experience. Do better!Show lessRisa2727
Developer Response
Hello! Thank you for your review. We're sorry to hear that the help you've received from our Support Team did not meet your expectations. The feedback from our users is truly important to us. Let us know more about your experience at help@simple.life, we would be glad to review your case. Best Regards, Simple TeamWas more motivating before
Hi makers of Simple!
I wanted to share with you that this app was very helpful the first year that I used it. It was the only way for me to lose weight and when I travelled with a group for half a year, I was the only one who could maintain my weight and I felt super proud of that! I renewed my subscription but then 2 months later I got pregnant, so basically I couldn’t fast anymore. I changed it in the settings, that I was pregnant, but that didn’t do anything to the app. No recommendations or anything. I did some very light fasts by myself now and then for health reasons but I basically didn’t use the app for the rest of the year. I did renew the subscription because I was exited to lose the baby weight. But I see the option to say you are pregnant or breastfeeding has disappeared. I know some don’t recommend to do it while nursing but actually a lot of people do light fasting and have a lot of benefits from it without it affecting their milk! But I also see that the interface has changed… I really liked the visual circle of time tracking. It was very encouraging and motivating. Now it’s just a line that doesn’t move… I also liked clicking on pictures of what kind of food you ate and the effect it gave on what articles you get. This disappeared too. Just typing it… but then I don’t feel it does anything for you. I don’t know… I feel it's not as engaging anymore. But I still want to five it 4 stars because the app has helped me so much before!Show lessOunaboella
After an inauspicious start
After an inauspicious start, mostly the poor reviews about different screens for different users and phone types, trouble with customer service and getting refunds, being double charged and a few other issues… I have had a remarkably good 33 day experience. I did buy a 3 month subscription at a not unreasonable price, though I canceled so as not to be recharged at the end of my 3 months, July 7 for those who asked. After reviewing the help section and “how to” tips I dove right in. The result was 10 pounds down in that time, better sleep, lost all need to snack, drink water like it’s my job, became more cognizant of what type of food I eat, the list goes on. Of course the app is helpful in reminding me of tasks, offering food suggestions, advising me to switch up eating windows to fit my life rather than never deviating from the strict 16/8. Sometimes I reach 16 other times 17, 18, 20 and my best a 22 hour fast. I never had the calorie counting option some users had and enjoy not being a slave to those numbers.
All that being said and being very skeptical about bad (and good) reviews, I will wait and see what transpires at the end of my 3 months. I hope that customer service will improve for those who are dissatisfied and the makers of the app will listen to what the customers want/need in the app. Otherwise the app helps me to do what it says it can and I am happy but watchful.Show lessAlbannachLass
Shady business practice
DO NOT BUY. DO NOT TRY unless you’re ready to deal with their headache! No one appreciates deceitful people yet this app does it all. Clicking on “trial” means monthly subscription of $79. Don’t even try, because it’s difficult to cancel. Conveniently doesn’t show in your iPhone settings Apple subscription list. Not sure how they got away with that but they’re that good at stealing people’s money. Unauthorized charges monthly $79. There is absolutely NO customer service phone number or address anywhere that I can find. After contacting Simple through their only method communication (non-responsive email!) and receiving ZERO response, I disputed w/ my credit card, which worked for the month, but Simple keeps charging me the following month! I’ve never used their app! I know how to cancel subscriptions but Simple intentionally makes it impossible (to cancel). I NEVER signed up for. I suspect their 14k positive reviews are bot generated and not real reviews. Business is shady. After months of frustration and $237, my next attempt is to file a complaint with the BBB before they charge me again, against my will! I’ve never filed with BBB before and I hesitate because I LOVE intermittent fasting and believe almost every adult, especially the sickly ones, should be regularly fasting at some points. But stealing money is completely unacceptable.Show lessEater2.0
Developer Response
Hello, thanks for the feedback. Sorry to hear you were charged for something you didn't request. There may have been an issue with the payment processing system or your credit card information was used without your authorization. Please contact us at help@simple.life. We'd love to make things right. Best wishes, Simple TeamThings I never imagined
I started this on a whim after seeing a social media post of a friend who had decided to try intermittent fasting. Then I saw an ad for simple. I decided to try your app then had serious second thoughts and canceled before I even started. A few days later I decided to use it for the period of time I had already paid for so I wouldn’t feel like I totally wasted that money.
Wow! I went all in and with Gods Grace was able to really take advantage of all the information the app provided. The weight started coming off quick. I was impressed. But what I found with those nutritional changes was a new lease on life. I had gone through breast cancer recently and didn’t feel like myself, had really given up on ever feeling normal again. I thought the medication was making me feel the way I did, I was taking ibuprofen by the hands full for body pain. After starting this fasting and mindful eating the inflammation left my body (in3weeks!) and I no longer need to take anything for pain. My pain level is 95% less now at least, just the old age stuff left now (I’m soon to be 55). To date I have lost 42lbs. I started this on 1/6/23
It’s worth every penny, the information provided is priceless. I am so thankful for this app and God for giving me push to continue what I started and prayed for.Show less16gram19
Used to be great. :(
This app used to provide continuously updated content and education catered to the users individual eating and fasting habits. It was great. Each new day opening the app was like Christmas morning. However, I renewed my premium subscription about 6 months ago and there’s been… nothing. No new insights, no articles, nothing. I’m not sure what I’m paying for anymore. It’s sad because I really did love this app at one point, and I would love to come back if they ever start putting work into it again.
Below is my previous 5 star review for reference:
Intermittent Fasting (IF) makes weight loss and health simple and easy. This app makes Intermittent Fasting simple and easy, so it works out well! The app makes it easy to track your eating and fasting windows. I especially like the Insights—simple click thru slides with tips and even short lessons in biology so you can get an idea about how your body is changing. I find it all fascinating! Only reason for the 4 stars is that it is a tad buggy at times. For a while it was not changing when I went to edit my goal weight. Also I’ve noticed that I’ll get alerts that new Insights are available, but they won’t be there. This are minor things that I can deal with. I’m just pointing them out. Basically if you’re trying to get control of your body composition and health and you feel bogged down by calorie counters, IF is a great thing to try and this app is a great way to try IF.Show lessKFillen
Developer Response
Hello! Thanks so much for sharing your thoughts. We're always looking to add new features and better functionality to our app. Feel free to contact us at help@simple.life if you have any further suggestions or ideas. Best, The Simple TeamSo far, so great!
I love that it keeps me accountable about the meals that I eat. Although I wish they had more variety choices to select when you input the kind of meal you’re having but otherwise great. I keep track of everything from food, to water intake, exercising and tracking weight. Plus it has some really amazing tips and tricks, along with healthy but delicious meals to make. I’ve really enjoyed my experience so far and have lost 9 pounds so far being on this intermittent fasting program. I do the 16:8 but have reduced my snacking and eating to essentially one meal a day. It’s been amazing. Everyone should consult your doctor before trying it, but I’ve never felt more energetic and happy since being on this program. Also finding myself close to God everyday as well. It’s been a whirlwind and I can’t wait to see my results after a year! 🏆💪🏼🙏🏻😊Show lessSemyjoe32
Ok interface- TERRIBLE food logging
I think Simple is OK- I like the look, the articles, etc., however for food logging, it is terrible considering the price for a year subscription. For example- when attempting to log “chicken”- the first option that comes up is “chicken fat.” Seriously!?! There is no barcode scanning option, so you’d think the database would be decent. No. I’ve resorted to logging meals with no details because it’s just absolutely frustrating to find any real food that a person would eat. Also, it seems this option- to log without details is only available via notification. It would be nice if it was a button available anytime. Overall- like I said, the look is nice, I find the articles interesting, but will not be keeping beyond my subscription. I did have some trouble when I first set up my account, and there customer service was nice and responsive- no complaints there. If you really want to make this something great, develop the food logging function better.Show lessBrowntr2
Might feel different if the database were better
The app has helped me get a better understanding of IF but after the first couple weeks I found I didn’t have time to read their daily articles on what and how to eat and after about a month I’ve actually gained 5+ pounds. I like that the app suggests ways to add more fiber and protein to your diet and IF has helped me get a better understanding of my own hunger cravings but using the app itself is more frustrating than useful. Particularly the food tracker. I was using Lose It! for a few years and loved their food tracker but wanted to try something else so coming from an app with an incredibly comprehensive food database to this was extremely disappointing. I also wish the app showed your daily caloric intake besides once in the morning after logging your first meal. I find it very difficult to keep track of how many calories I’ve consumed in a day/meal. I probably would have bought the three month subscription anyway cuz it took me longer than a week to realize I was miserable but in the future I’m definitely going back to Lose It! and I’ll just track my IF myself. What a shame.Show lessmistresschocolat
So useful!!
I love a good fitness and tracking app, it helps keep me motivated like nothing else. I’ve tried a lot of different ones, this and Centr by Chris Hemsworth are easily my favorite. That one’s a workout app first, and it cost a pretty penny. This app has an AWESOME free version that has helped me personally lose 3 pounds in two weeks. My problem is I go crazy on the carbs and eat only bread, and this app, based on my height, weight, and weight goals, recommends if I should eat more fiber, protein or carbs in a day. It’s been super helpful to eat more intuitively. The other things I love are the water tracking feature and movement tracking. Each one has so many options and things counted (like exersize - dancing, playing with kids, workouts, what specific type of workouts, and drinks - water, carbonated water, tea and coffee, and a lot of measurements).
Anyway, it’s a super app, 100% recommend. Try it out!Show lessEmberColette
