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Good app with limited food data
I had been using the Lose It app off and on for years- I like the unobtrusiveness of it while tracking macros. Over time it has amassed a giant library of food items so logging is easy and the nutrition data is pretty good. I thought I’d try the Simple app to level up my IF initiatives. Overall, I like the app for IF and general mindfulness of what is important (how you eat vs nitpicking every little thing you eat), but after a week it asked me if I wanted to get more granular logging food and honestly, no. The app has very very few food items I can match and I certainly am not sitting down and logging every tiny bit of nutrition info myself. I can’t log many vegan options, for example. If you want that sort of tracking this is not the app for you, but if you want to celebrate little wins, do IF, and get some fun tips (which you may not need- it doesn’t gather your nutrition know-how level upfront, and just because a person wants to get healthier doesn’t mean they don’t know sugar is bad), and track your water and activity, it’s good for that.Show lessMom of 5.5yo
Great Ap—terrible billing, payment and customer support
I love the app. It works. It’s easy. I signed up with a free trial for a week. Every time I turned around. I couldn’t use something because a pop-up asked me to subscribe to the best of my knowledge I never did. After a couple days, I received an offer via email offering a free month of the premium app. I excepted this offer assuming that it was related to the offer I had previously accepted , apparently not. When I loaded the new offer all of my history from the previous version disappeared. I didn’t give it too much thought and figured it was some sort of glitch. After a week of using the app I’ve lost 7 pounds. I’m pretty happy then I noticed that I have been charged not once, but twice the whole amount for a subscription which wasn’t supposed to happen until after my free trial. I bring this to the attention of customer service and they tell me that it’s not refundable. We will see what PayPal has to say about that. I would actually like to subscribe and continue using this app after the month trial. It is too bad they’re billing is so messed up. Also, a little advice to the developers. You have a good product you don’t need to engage pushy, annoying sales tactics. They actually detract. I am hoping we can work this out.Show lesslivelyvc
Developer Response
Hi! Thanks for this feedback. We’re so sorry that the guidance you got from our Support Team didn’t meet your expectations. We’d be glad to review your case—just reach out to help@simple.life and we’ll get back to you as soon as possible. Best, The Simple TeamKinda of surprised
I saw this app on a Facebook ad, and I clicked on it with skepticism. They wanted me to pay for it and of course I think it’s a scam so I go to cancel after putting a $7 dollar membership on but something told me to keep it for now. I’ve done Weight Watchers and Noom and all sorts of other things. I have actually been pretty surprised in a good way about this app it’s only been a week and I’m not good with staying consistent but I do find myself really enjoying the articles and my favorite part is watching my blood sugar levels based on what time I ate last. I don’t know why I find that fascinating but they are always a line with my hunger level which- to me I feel like every weight loss app should send that out like “go eat some cucumbers before you make bad choices!”. Anyways, it inspired me to do a 24 hour fast and I’m down four pounds in a week. I dont recommend such a large fast for everyone, but I probably wouldn’t have done that without this app. guiding me through the stages. Good luck on your journeys. Hope this review helps.Show lessStacyspacey
Erroneous Charges with No F’s Given
I signed up for the 7 day trial and upon doing so was
Offered a 3 month membership at a lower rate. After declining I was offered an even lower rate to which I accepted. After 7 days I was charged another $79. No problem, obviously a mistake. I emailed Simple explaining the situation and letting them know that I will not keep using the app if I am charged $79 every 3 months. I get a response from Andrew with instructions on how I can cancel my membership. I reach back out for resolution. Who knows, maybe I misunderstood the conditions of the first transaction? Nothing. No reply, nothing. I waited over a week and finally had to dispute the charge with my bank. Now let me tell you, the app and program itself is great. It holds you accountable and it has short snippets to educate you on your eating habits and how active you are. If you use it correctly, it will utilize your profile to customize a program to fit your lifestyle. Unfortunately I will have to take Andrews advice and cancel. Sorry Simple, I will not be renewing my membership. I can’t work with a company that will take money with zero f@&!’s given. Spare your wallets people. These guys are crooks.Show lessNhozwlplcn
Confusing
Cluttered and tedious app. Made a mistake. You followed up with me, expressing your disappointment that I was disappointed in your app. I just came off two months of using the Noom app, and got tired of the “coaches” (a.k.a. bots) that were continually pestering me to log every bite of food I took. All I could think about was food. Two months of 1200 cal a day and exercising 4 to 5 times a week, and I didn’t lose a pound. I was hoping your app was “simple” but found it cluttered and unable to even connect to my electronic scale. Start eating, stop eating. That’s all I’m looking for. Every single day comes with a stupid five item checklist, I don’t have time to go through all your different screens. Just a simple daily instruction to define my eating window. At least if I went to Panera, I could tell Noom I had a green goddess salad. You make me build a freaking salad from scratch. I don’t need coaching, I don’t need encouragement, I just want a stripped down version that talks about fasting. Soon as I realized the same level of complexity was involved, I decided this was not for me. However, you won’t give my money back so I can’t give you a favorable review. What else do you want to know?Show lessnorth1250
Overall great tool for someone new to IF
I get that the point of tracking is food awareness, helping make the experience better and not all about the calories. I have learned a lot since starting IF about 5 weeks ago. I eat less and find being flexible is helpful to meet goals. But even with eating less and narrowing my eating window, I haven’t lost any weight. Not one pound.
I would like to request a few things. I eat a lot of gluten free options and there aren’t many search options unless they are prepackaged foods. It’s hard to build an accurate picture of my intake when I can’t find the food I ate. Also, I love the nutrition tips to help me make up a certain macro (like fiber) for my future meals, but I can’t find how to access it once I confirm that I understood in case I want to review it later as I go. It would be great to have a easy to access reference point so I can plan my next meals to get enough of the recommendation.Show lessigctfxtjhb
Doesn’t work as it’s supposed to -stressful/inaccurate
This app brought me more stress than I needed, trying to be perfect instead of according to my own rhythms. Having to constantly log my food/water all day was a pain. And worse, you couldn’t log food/liquid accurately, so you’d get these articles to read that had nothing to do with how you eat. You could log coffee with one type, but not more than one thing. I drink decaf and I put non dairy creamer, coconut oil and cinnamon spice in it. You can only log decaf which doesn’t stop your fast or you can put regular coffee with non dairy creamer which does stop your fast. It’s really inaccurate and forget about logging food! You can try typing it in or using the scanner but the scanner never worked for me. Again, you’re not accurately logging anything because it was hard to find everything. And it says log meals or snacks but never let me log snacks so it looked like I had multiple meals per day then it would send me articles to learn about the difference between snacking and having a meal. Like I was stupid. Really irritating. I used it for 22 days and said no more. It changed my fasting schedule by itself and I just couldn’t deal with it anymore.Show lessDevonJessica
Worst Customer Service - Site is a Scam
I tried out the free trial to see if it was worth the cost. I decided it was not, so I canceled my account. My trial was until 11/14, so I canceled on 11/13. I then get an email later in the day on 11/13 that I had been charged $73 for three months of the app. Even though I had canceled already earlier in the day. So I reached out to the customer support, I canceled my account AGAIN, and waited. Keep in mind my trial was to be until 11/14, but they charged me on 11/13, AFTER I had already canceled. I also never got a cancellation confirmation in my email either of the times I canceled, but my account shows as being canceled. Customer support was not helpful AT ALL. They told me that I was charged because I didn’t cancel my subscription, except I did, TWICE, and my account shows canceled. They asked for confirmation of being canceled, which I never got. So I showed them where it says in my account that it’s canceled. They then ask for my user ID and that it can be found at the bottom of the “Me” tab. Except it’s not there. So they’re spinning me around in circles to avoid refunding me for something they should have never charged me for in the first place. Absolutely a scam and would not recommend this app at all.Show lessCauuuliflowerrr
a few fixes would make this app even better
for their weekly bot check ins, they don’t give an option for “it was fine, i had no issue weighing in” all of their answer button options make the person answering feel like they should be stressed or feeling bad about weighing in or like it’s some big accomplishment to “feel better” or “be easier” than weighing in the week before. they should have an answer that is just “it was fine”. everything else they offer as an answer choice assigns a negative connotation to weighing in. that’s not only unhelpful, but could be highly triggering to anyone with previous or active body image or eating disorders.
it would also be great if there were more pre set options for logging food, like nutrition info from National chains & such. as well as having cups & oz as an option for everything, not everyone has a scale to sort out how many grams of something we ate & some of us could more easily guesstimate portions by cups or oz. just a suggestion. i also can’t seem to find anywhere that it tells you how many calories you’ve consumed when you go through all the hassle of logging everything you’ve eaten in a meal or a day.Show lessrunawaykat
Motivates
I just started a few days ago. Immediately I began to be more aware of the situation with My health. As soon as I signed up I read everything up to the videos. I had to stop to go to work. I began the program then. Just knowing that Simple is on my phone seems to make me more aware of what I am doing Before I would eat things and not even remember I was trying to help myself through diet.
I remember to fast even before my Program tells me to. I admit I haven’t taken time to record my intake however that changes today. My app had 4 reminders when I woke up. I am going through them now. This has helped to change my behavior already. I find myself thinking about how and what I will do to improve myself. I was recently diagnosed with onset diabetes, stage 3 kidney problems and liver problems. I was so overwhelmed I couldn’t get motivated. Just the name Simple got Me to read the initial program. I don’t think I would have even considered it otherwise. What’s in a Name comes to mind. That’s exactly what I needed, Simple, to get Me going I’m not perfect at it by any means But I have Hope and that is exactly what I needed. Extraordinary I must say What’s in a Name. Thank You SIMPLEShow lessSimply Hopeful
Developer Response
Hello! Thanks so much for your feedback! We're thrilled to hear that you're happy with your Simple experience. If you ever have any questions or concerns, please don't hesitate to contact us at help@simple.life. Best, The Simple Team
