Simple User Reviews

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  • “Simple” can work for you!

    I had never formally followed a prescribed diet because I felt I was eating fairly healthy but as the decade’s rolled by & the “wear & tear” life brings to all of us I gained weight becoming unhealthy with high B/P as well as heading towards adult onset diabetes. I was overweight and had little motivation to change anything.
    Simple has made all the difference for me! This program is full of information about the foods we eat, what the body is doing physiologically when we eat & how this process can make the difference in how we lose weight.
    I had never fasted before learning what a difference it makes to be burning fat & losing weight! Simple is what it says…re-educating one on why we gain weight with our food choices & how we can conquer our issues with food! It’s totally possible to achieve weight loss as we learn to apply it in our busy stressful lives! It is so worth exploring! Simple makes it easy just give it a chance! I’m very grateful we found each other!
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  • Ridiculous in terms of both plan and price

    So basically, I was curious to see what the plan recommended for me, so I picked the 12 week weekly charge. It’s not a weekly charge - they charge you the whole amount up front, which I didn’t expect. So I cancelled, but wasted 30 bucks. But I guess more importantly the plan they recommended was not healthy. They give you an “ease in” option, which gives you a window in which to eat of 10 hours a day. Fine. I actually already eat in a 9-10 hour a day frame anyway. But the recommended one was two meals a day. Two. No snacks. Not small meals through the day. You eat a 10am, you eat at 6pm. So they are literally recommending you develop an eating disorder basically. And if you eat two meals a day, of course you’ll lose weight, but that’s not sustainable so when you stop, you’ll gain it back quickly. And then for activity it told me to get 80 minutes a day. So closer to an hour and a half than an hour. I do get exercise every day, usually about 30 minutes, some days 45. But I have a JOB. 80 minutes a day isn’t remotely realistic. I’m so mad I wasted my money on this app. So, so mad.
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  • Terrible App Trying to take $$

    I tried the app for one week trial but never used once. I tried to cancel the subscription on Oct 12th, a day before the expiration of the “trial” but the app showed no current or pending subscription and no cancel option. They also have no way to contact them. The subscription section in my phone settings had no subscription showing either. The next day, they charged me and I received an email from Simple saying Welcome to premium. I responded immediately that I never used the app not even once and that I tried to cancel but gave no option. They responded on the next day the 14th that I didn’t see anything on the app on my phone regarding cancellation because there was a different email associated with my “real” simple account. I never used the app, nor had access to cancel so i should not have to pay almost $80 for something I won’t use. I contacted them several ways regarding the day before and day of the charge but they refuse to issue refund. They are a ripoff. They want to collect money from customers even if customers don’t and never used app and tried to cancel the day before the “trial”. Please beware of fraud app trying to get money for nothing!!
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  • It’s ok but

    I like the idea of the app and how it reminds you to hydrate and when you need more protein or fiber. However, there’s areas that need serious work. Like the app is fully aware that I’ve been very consistent with my fasting and logging everything everyday. But yet, everyday, I get a random “we missed you yesterday” notification.
    Also today I logged my breakfast and it was about 600 calories. The app recorded it as 5200!! So now it’s yelling at me about keeping my caloric count down 🤦‍♀️ I don’t like that there is no way to just manually enter what food you have eaten if it’s not something that is in their database (which there happens to be A LOT of things not in there!). Nor can you create a recipe to log your own homemade meals which is what we do. We don’t eat much processed foods. For example a casserole I made I had to just enter each ingredient for the meal and rely on the system to count the calories based on that. But those calories are not accurate because you’re limited to using “similar” items that are in the system.
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  • Not what they claim.

    Awful app. Simple does describe…so simple it is useless. The description makes it sound great. But once you get into the app you realize that it is so basic in its functionality that there is no benefit. Was suppose to have some workout stuff but that is not accessible…the page crashed so I didn’t even get to finish any info concerning what I was interested in for workouts. I canceled immediately and followed the instructions to request a refund….NO RESPONSE. They do seem like scam artists. Will have to put in a claim via my payment method to get my money back. Update: order through the website so sent an email requesting a refund. Response…we don’t see an account. Well you took my money…red flag that this is a low quality app and possible scam. Filed a complaint with PayPal to get my money back. DO NOT give this questionable group any of your hard earned money. Additional update: insults upon insults from this company as I try to get my refund. Stop playing games and refund the money. No reply from them on PayPal…guess they want to drag it out and keep my money for as long as possible. DO NOT subscribe to this useless app.
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  • Food database seems woefully incomplete

    I have used on app for intermittent fasting, and have tried two others for logging meals. Everything I’ve used worked well, but I wanted both the fasting and food logging in one app. I got an ad for Simple so I tried it, then made the mistake of accepting their offer to commit to premium membership before using my initial trial. And…I’m bummed. Used this for about 5 meals and the food database is lacking. Very few things I tried to log showed up at all as an option from which to choose. As a result, this is not useful to me. I asked for a refund (and explained why), but received an email explaining why I was charged for a 3-month subscription, which is not what I asked. I then replied and said I knew that but wanted a refund; another reply came—impressively quick, but not helpful—saying my cancelation was logged and I wouldn’t be charged again. Replied one more time and asked for a refund—again—and oddly the replies have stopped. So, my advice is to try the app if the feature set looks good, but don’t commit to the offer without really exploring the available tools. Wish I’d been a bit smarter here.
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  • Not worth the $1 trial

    The app is completely useless if you have even the most basic understanding of nutrition. The articles and tips on the app address topics like the importance of drinking water and the difference between good and bad fats - not information that is difficult or confusing to learn about. So no added value there. The program description mentions a customized health plan - don’t be misled. A custom health plan will not be created for you - you just get to choose how long you want to fast for. There are no features in this app that you cannot get for free on your phone or through other apps like My Fitness Pal. If you want to true custom nutrition support, you’re better off signing up for a program like Hybrid Nutrition which connects you to a real nutritionist on a weekly basis and a community of other users for support and recipe ideas.

    Finally, be careful when signing up for the trial. After signing up for the trial, you’ll be immediately presented with multiple screens prompting you to upgrade your account before even opening the app for the first time. If you accidentally hit the wrong button, like I did, you will not be issued a refund even if you notify the company right away. To receive a refund, you must demonstrate that you used their useless app for 15 days and did not see any results. Customer support is useless as well.
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    Developer Response

    Hello! 🤗 Thanks for reaching out. We're so sorry to hear you were disappointed by your Simple experience. Would you kindly let us know what you'd like to see? You can reach us using this form https://bit.ly/3GXaskv. Anything you tell us will be passed on to help improve the Simple experience. Kind regards, Simple Team
  • How do I rate this company a zero?

    Started my 3-month subscription in December 2021. This app is not managed through Apple subscriptions so after a while a normal person will forget they establish the first subscription cycle and have no way of keeping up to date on their active subscription with Simple. Simple is quick to capitalize here by auto-renewing your subscription, and to be honest, I don’t recall a moment in the process of purchasing the original 3-month sub where I was prompted to agree to auto-renewal. Nonetheless, they take your money and will continue to do so without your knowing — especially if you’re not frequently monitoring your PayPal activity. So I contacted Simple’s customer service a day after the most recent auto-renewal to state that I didn’t realize I was having money deducted through PayPal over the last two “billing cycles” (as it turned out they were, unbeknownst to me). Their solution was to cite their refund policy and tell me that I was not qualified, even though I haven’t used the app since February nor did I originally—knowingly— agree to auto-billing. Simple is in fact not unwitting to their methods and will very readily take YOUR money, too, if you let them. Please be very wary of this company’s unscrupulous policies and horrifying customer service. They really should be ashamed of themselves for their dishonesty and greediness. But hey, capitalism!
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    Developer Response

    Hello! Thank you for your review. We're sorry to hear that the help you've received from our Support Team did not meet your expectations. Our subscriptions renew automatically, unless canceled. This is to ensure a smoother health journey for our users − the renewal setup is outlined during sign-up and our Support Team is obliged to act in accordance with our Terms of Service. The feedback from our users is truly important to us. Let us know more about your experience at help@simple.life, we would be glad to review your case. Best regards, Simple Team
  • Ironic name, data overload

    The name of this app is ironic given the amount of data that it expects you to enter. I spent some time comparing 3 different IF apps: Zero, Fastic, and this one. For me, this one is the weakest of the three. Perhaps the biggest issue for me is that this app expects you to log everything happening in your life, all day every day, and when you don’t log those things it sends annoying notifications. How much food and which food, who did you eat with, how much water did you drink, how much exercise, how much blah blah blah…this app would be perfect for some kind of data scientist. For me, though, one of my struggles with dieting is all the time some apps force you to spend cataloging your life. I don’t have time for that, and it makes me feel like I’m spending my whole life tapping on my phone instead of living. There are some other issues with this app as well. They really, really want you to sign up for the paid memberships, and there’s an annoying ad/icon on the home screen that never goes away. UI issues. Of the 3 apps I compared, this one had the most overwhelming/cluttered/confusing UI. Even little things like the fact that the fasting period is a flat line instead of a circle. So many unintuitive things. Finally, the other two apps did a better job of providing short articles and educational material about dieting, IF, hydration, etc. by comparison, this app just feels like a colorful Excel spreadsheet.
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    Developer Response

    Hello! Thank you for your review from 2022. We’ve been working hard to improve our product since then and would love to know if you still need any assistance. If you do, please feel free to reach out to us at help@simple.life – we’re here to help! Kind regards, Simple App
  • It works!

    I've tried every diet and eating plan out there. Nothing lasted. I do a 17 hour fast. I feel so much more energetic. My stomach issues have disappeared. I have rheumatoid arthritis and after a month on this plan I don't have hardly any flare ups, in fact I've been able to stoop my medication for it. The weight loss is slow but steady so i know it will be a permanent solution for me because it's very easy to follow. I could cut out my wine consumption and I'm sure it would go faster but ehhh i like wine so I'm happy with the pace I'm at. The app has been awesome because it reminds me to drink water and log my meal times which keeps me mindful of my goal and keeps me accountable. I eat what i want but am finding that by keeping up on the app and reading all the little daily educational notes the app gives i am slowly changing the foods i choose for the most part. To anyone reading this, i can tell you it's worth a try. It was my last resort and i cant say enough how thankful i am that i gave it a try. Sure you could do it without the app but i think it would be way more difficult trying to remember it all and you wouldn't have the benefit of all the educational stuff.
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