Defender Guard User Reviews

Empowerment Technologies Inc

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Getting worse

With each “upgrade” this app becomes less useful. I rated the original version at four stars, it has decreased with each version. And it’s not just that the functions have moved, the app itself has become less functional. I am tempted to sell my cameras and try a different system. 😬

gra_and

a month ago

Response from developer

Hi gra_and. Thank you for your feedback, it is important to us! We would love to help you get the most from the app and please use our site support for assistance. Please provide details to features that have lost functionality or what abilities you wold like to return. We are always happy to help. Best regards, Yvonne M. Defender Customer Experience Expert

Not a Fan of the Update

The Thumbnail images are too small on your App update. You’re dedicating too much space to the type of motion and time/date. Which is less important than actually seeing something on the motion timestamped Thumbnail.

Artnook

2 months ago

Response from developer

Hi Artnook! Thank you for your feedback and we will ensure to relay to our team. To help enlarge the previews, please tap on the camera and the date previews are larger. Also when tapping to view the footage it will enlarge footage to view what cause the motion detection. Please use our site support for additional assistance. Best regards, Yvonne M. Defender Customer Experience Expert

App Crashes

App crashes trying to add detection zones. When you try to save after selecting zone hitting the Save button crashes the app.

somebodyusedmynickname

2 months ago

Awesome update!

Thank you so much for adding the arm/disarm feature! This has made the app so much better and easier to use! The updates keep getting better awesome product! 💯

Ryan2D

3 months ago

No Notifications

I have been using since 3 years ago (favorite cameras) everything was good up until a few days ago, I switched phones and now I don’t receive notifications. Tried everything and nothing, contacted customer service and did as I was told and still nothing. I need to receive my notifications again, Please someone help me!

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Kpbabyj

3 months ago

Response from developer

Hi! Thank you for taking the time to leave a review! Our team works quickly to identify any issues and resolve any issues! Please use our site support for further assistance. We are always happy to help. Best regards, Yvonne M. Defender Customer Experience Expert

Mr D

I have one that records and one that doesn’t. But it does notify me that there was movement. I also have two others I can’t get working.

No bc bjnkn

4 months ago

Response from developer

Hi No bc bjnkn. Thank you for taking the time to leave a review. If footage is not recording please check the SD card status or format through the app. Please use our site support for additional assistance. We are always happy to help. Best regards, Yvonne M. Defender Customer Experience Expert

Camera

Excellent service

solimast

7 months ago

Terrible cameras

This camera will pick up a moth or fly going past or when daylight arrives but will not pick up raccoon 10 feet away Tried to adjust in settings but nothing seems to help I recommend looking for a better system for security

Bustorhsdgh

7 months ago

Response from developer

Hi Bustorhsdgh! Thank you for your honest review! We would love to help you get the most from your cameras and please use our site support! The motion detection can relate to how the camera is mounted and how the settings are used. Best regards, Yvonne M. Defender Customer Experience Expert

Cameras

cameras don’t always catch movement and often miss animals walking by including deer.
However in general they work, happy with it.

maniadakis

7 months ago

Response from developer

Hi Maniadakis! Thank you for your honest review. Please note the Human Detection feature will set an algorithm to check for human shapes. It will not detect motion for vehicles or animals. Please use our chat support and we can help you get the most out of your cameras. Chat support is available Monday to Friday 8 am to 4 pm est. Best regards, Yvonne M. Defender Customer Experience Expert

Very helpful

I’ve been using Defender Guard cameras for a few weeks now, and most of the technology is solid. The detection works well and the cameras are well-made.
I have found that recently the Notification videos of disappeared and don’t even allow me to choose a date
I still would say the hardware is great, and the software is so so.
I also agree that you cannot zoom.

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Radar on the playa

8 months ago

Response from developer

Hi! Thank you for your honest review. Please ensure to check the SD card to confirm the camera is recording. We would like to help walk you through troubleshooting this and please use our site support. Support is available Monday to Friday 8 AM to 4 PM EST. Best regards, Yvonne M. Defender Customer Experience Expert