App hangs
The app and website search with no visual cue that it’s working on anything.
Really bad
I paid for a seat but when I try to check in, it says I’m 20 rows back in completely different seat, and if I want a paid seat, I’ll have to pay for it again. If I check the seat chart without checking in, it again says I still have my paid seat. ??? The system just feels like it doesn’t communicate with itself.
To top it all off, sometimes the seat chart just doesn’t load at all.
To top it all off, sometimes the seat chart just doesn’t load at all.
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Response from developer
Hi Moogleii, sorry to hear that. Can you please send us a private message on either Twitter or Facebook Messenger and we can take a look into this? Please include your booking reference or ticket number. Thank you.
App is hard to find! Needs “ehf” to find it
Hi !
This is not a review of how good your app is.
It is simply a comment on how difficult it is to FIND your app on the Apple App Store!
I tried several times with no luck and almost gave up, thinking that “this must be the last airline on earth to not yet have an app”!
But glad I persevered because somewhere I saw that by adding EHF to my search, I was able to find your app. Finally! Had to search for this exactly:
“Icelandair ehf”
This is not at all obvious. Please for your own good, and for your customers’ sanity, fix this issue.
Thanks and looking forward to our next flight!
This is not a review of how good your app is.
It is simply a comment on how difficult it is to FIND your app on the Apple App Store!
I tried several times with no luck and almost gave up, thinking that “this must be the last airline on earth to not yet have an app”!
But glad I persevered because somewhere I saw that by adding EHF to my search, I was able to find your app. Finally! Had to search for this exactly:
“Icelandair ehf”
This is not at all obvious. Please for your own good, and for your customers’ sanity, fix this issue.
Thanks and looking forward to our next flight!
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Response from developer
Hi Dave, thanks for the feedback. We just launched the app last week - unfortunately it takes App store some days to rank the app and display it properly in the app store. Sorry for the inconvenience.
