Problem
Response from developer
Thank you for the feedback. We are so sorry to hear you are experiencing an issue with one of your fixtures. We will look into this immediately and reach out with a solution.
Why
“Frustrating App and Firmware Ordeal: An Honest Review
Response from developer
Thank you for the feedback. We will share this information with the appropriate departments.
App does not work
Response from developer
Please follow the instructions in the video to reset: https://www.youtube.com/watch?v=G42IwGg6ICg If this does not work: You can do two things. 1. hold down the light on the home screen and it will bring up a delete screen. This type of deleting is not the same as "disconnect and wipe data". You can only do the "disconnect and wipe data" when you go into the light and tap on the 3 dots and then tap remove. The second method would be to just hold down the pairing button on the device and then just repair it to the app. This is basically the same as the first method but the only way to completely factory reset is doing the "Disconnect and wipe data". That being said I would first repair it anyway they can then after it's repaired I would do the "Disconnect and wipe data" and then repair it one more time to make sure the last update took effect.
Horrific updates
** UPDATE:
My wife was able to update on her phone. Once she got into the app, I was able to reconnect. Still, I believe it all the unnecessary.
I also received the customer service number from the developer, so that was nice, just in case we may need it in the future. Therefore I’ve changed the rating from 1 to 3 stars. If the app continues to work smoothly for the next while, I will update my rating accordingly.
Response from developer
Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
App spyware - Read Privacy Statement first
The documents state that they collect for the purposes of software improvements, user enhancements, etc., but at the end of the day they collect your device info, MAC address, logs, firmware info, update info, location (precise and non-precise), and a significant amount of other data that is not required for a one time install.
They also state that by agreement, the user also agrees that they can share the data with other third-party parties.
Lastly, the documents state that they can change any of the stated information as they require.
And they state that you CANNOT Opt-Out of the data collection or sharing… hmmm.
If you care about your personal identity and remain safe while accessing your IoT devices, DO NOT use their intrusive app.
Response from developer
Thank you for the feedback, we appreciate your concerns. As stated in our Privacy Policy, Good Earth Lighting does not sell your data to any 3rd party, period. We share only what is needed by our IT partners to bring you the best customer experience possible. All data collected is stored in secured servers regionally located in the country from which you register. If you still have concerns over using IoT connected devices, we also carry a full line of non-connected lighting fixtures to meet your needs. Please visit our website goodearthlighting.com for more details.
Junk
Before I get the standard automated response from the company, here’s what I did:
- Deleted and removed all data from the light in the app.
- Dedicated a 2.4 ghz guest network on my router solely to the light.
- Same router, internet, light location, etc as it has been for the last two years.
- Updated firmware on the actual router
- Ensured firmware of the light was up to date on the app.
I fully expect a hardwired light to last more than 2 years. Such a shame.
Response from developer
Thank you for the feedback. We are so sorry to hear you are experiencing an issue with one of your fixtures. Please reach out to customer service at 1-800-291-8838 for technical support and/or warranty replacement. We are available Monday through Friday 8:30 am to 5:00 pm CDT.
Why does my light need an app?
Fast Customer Service
App keeps crashing.
Also it would be nice to have the light turn on at dusk rather than setting an actual time. Hope that can be integrated into a software update!!!
Response from developer
Please follow the instructions in the video to reset: https://www.youtube.com/watch?v=G42IwGg6ICg If this does not work: You can do two things. 1. hold down the light on the home screen and it will bring up a delete screen. This type of deleting is not the same as "disconnect and wipe data". You can only do the "disconnect and wipe data" when you go into the light and tap on the 3 dots and then tap remove. The second method would be to just hold down the pairing button on the device and then just repair it to the app. This is basically the same as the first method but the only way to completely factory reset is doing the "Disconnect and wipe data". That being said I would first repair it anyway they can then after it's repaired I would do the "Disconnect and wipe data" and then repair it one more time to make sure the last update took effect.
