Rip Off
They charged my insurance twice as much as much provider costs without insurance. Also, app is incredibly buggy.
Can’t use video within iPad app
I tried testing my audio and video a few hours before my first therapy appointment, and thank god I did, because every time I try to test it it immediately crashes the app ... what is the point of the app if I can’t use it for the appointments?
I understand they recently added the ability of doing video sessions to the app, but they shouldn’t have added it at all if this is how it’s gonna go. I already had anxiety before this and this made it worse. My trust issues? Exasperated.
I understand they recently added the ability of doing video sessions to the app, but they shouldn’t have added it at all if this is how it’s gonna go. I already had anxiety before this and this made it worse. My trust issues? Exasperated.
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Impeccable Experience all around
Insurance is so annoying and finding a therapist is super difficult. Sondermind makes the whole process SO easy. It’s a game changer for me. Their support line is incredibly helpful and knowledgeable. The matches are phenomenal. I will never use another therapy service if I can help it. Thank you guys! Absolutely incredible service
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Not worth it.
After 2 months of waiting and waiting, i still only got one option for a therapist “in my area”. I was struggling with depression and self love and it gave me one option for a therapist. over 35 miles away. and she strictly handles people with PTSD. nothing to do with what i’m going through. i emailed customer service, like it says to do if you want more options. no response. no other options have been given to me. good thing i’m not solely relying on sondermind.
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Not logging in...
For the past month this app has not let me log in. It keeps saying invalid email and password. I even deleted the app and tried again still the same answer. Luckily I can log in on my laptop but it be nice to not have to do that every time just to look for an update.
App won’t open
Please fix.
Bad resource
Would not recommend. App is not very user-friendly. They require you to give all of your insurance information and payment information before they even show you your therapist matches. Their engine for matching you up with a therapist is highly inaccurate. Every therapist they attempted to connect me with did not specialize in anything I indicated I needed help with. Appointments were being scheduled without my permission and every time Sondermind refuse to contact the therapist to cancel the appointments...instead I had to do it every time even though I didn’t even schedule them. Then when you finally had enough it seems next to impossible to get them to delete your information so it will stop happening.
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Try Again
If simply your schedule and your insurance are the only ways that are important to you in finding support, this app will likely be helpful for you. If your identity is an important component of the acceptance and support you are seeking, or if you’d like to be sure the therapist you're paired with is accepting of your lifestyle before you are matched, try somewhere else. This app only asks you for the most basic non specific information to find you a ‘match’.
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Buggy
This app was working great 2 months ago, but now it is super super buggy. A lot of are null. I can’t pay. I can’t reset my password...mobile site is about the same now too...
