Don’t bother even downloading this garbage
Response from developer
We appreciate your feedback and apologize for any inconvenience you've experienced with our app. We're continuously working to improve our app's functionality and user experience. Your insights are valuable to us, and we'll take your comments into consideration as we strive to make enhancements. If you have any specific suggestions or issues you'd like to address, please contact our customer support team at sfonlinesupport@smartandfinal.com and we'll do our best to assist you promptly.
Who developed the app?
Response from developer
We appreciate your feedback regarding the design of our app and apologize for any frustration it may have caused. We're continuously working to enhance the user experience and will take your comments into account for future improvements. Please stay tuned for app updates aimed at delivering a smoother and more intuitive interface.
wow, is this app bad
As others have said this app is basically unusable. Save your frustration from trying to use their coupons and just spend the extra money on what you’re buying trust me it’ll be worth every penny.
Response from developer
We appreciate your feedback and apologize for any inconvenience you've experienced with our app. We're continuously working to improve our app's functionality and user experience. Your insights are valuable to us, and we'll take your comments into consideration as we strive to make enhancements. If you have any specific suggestions or issues you'd like to address, please contact our customer support team at sfonlinesupport@smartandfinal.com and we'll do our best to assist you promptly.
Frustrated
Response from developer
We appreciate your feedback and apologize for any inconvenience you've experienced with our app. We're continuously working to improve our app's functionality and user experience. Your insights are valuable to us, and we'll take your comments into consideration as we strive to make enhancements. If you have any specific suggestions or issues you'd like to address, please contact our customer support team at sfonlinesupport@smartandfinal.com and we'll do our best to assist you promptly.
Barely Functional
I understand bugs will occasionally happen, but please add the ability to expand a coupon description, and search for a coupon by product name. This would make the app more user friendly and less people would give up on it.
Response from developer
We appreciate your feedback regarding the design of our app and apologize for any frustration it may have caused. We're continuously working to enhance the user experience and will take your comments into account for future improvements. Please stay tuned for app updates aimed at delivering a smoother and more intuitive interface.
Not user friendly!
When I close the window, instead of picking up where I left off, it takes me back to what store I want which I have already chosen.
I am going to delete this app. I hope this will be resolved soon so I can try again.
I frequent this store every week. One of your competitors does a much better job making it user friendly
Thank you
Response from developer
We appreciate your feedback regarding the design of our app and apologize for any frustration it may have caused. We're continuously working to enhance the user experience and will take your comments into account for future improvements. Please stay tuned for app updates aimed at delivering a smoother and more intuitive interface. If you continue to have issues, please contact our customer support team at sfonlinesupport@smartandfinal.com and we will address your issue. Thank you for being a valued customer.
Some digital coupons won’t add
Other than viewing the weekly ad, the app just creates extra work for the customer. The cashiers don’t like it either bc it slows them down. Maybe you should make it so people can use their phone numbers instead of showing a barcode.
Response from developer
Thank you for your feedback regarding the digital coupon accessibility in our app. We've recently made enhancements to provide users with multiple ways to find and clip offers to their accounts. You can browse our digital coupon gallery to clip available coupons or find coupons on product pages, where available. Each week we feature 100+ digital coupons to help you save more while shopping with us. If you continue to have issues clipping digital coupons, please contact our customer support team at sfonlinesupport@smartandfinal.com and we will address your issue promptly. Thank you for being a valued customer.
Scam - the app doesn’t work
That’s how they get you. There are some deals that are in store and some that are “digital coupon exclusives” that you have to clip on the app. Too bad the app doesn’t let you clip the coupons.
It’s been about a year that the app has been around and I’ve never once had it successfully clip any coupon despite multiple devices and multiple accounts. Nope. Won’t clip. You can sometimes get it to successfully clip the coupons if you try to do it via safari but recently that also stopped working.
I don’t know why this app still exists. Oh that’s right. Because it tricks so many people into buying stuff at a way higher price than advertised. People don’t even notice. They just don’t care. You literally cannot ever attain the “digitally coupon advertised price.” Total scam.
Just shop somewhere else. This is predatory.
Response from developer
We apologize for the frustration you've experienced with redeeming digital coupons in our app. We want you to have the best possible shopping experience and encourage you to contact our customer support team at sfonlinesupport@smartandfinal.com so that we may review your issue and ensure you receive the benefits of any missed coupons. Your satisfaction is our priority, and we're committed to resolving this issue promptly.
Horrible user interface plus more
Response from developer
We're pleased to inform you that we've recently implemented updates to our app, including bug fixes specifically addressing sign-in and log-in issues. We encourage you to give it another try, and if you continue to experience log-in issues, please contact our customer support team at sfonlinesupport@smartandfinal.com for personalized assistance in troubleshooting. Your feedback is invaluable to us, and we're committed to ensuring a seamless experience for all our users.
Suggested possible fixes
Also it’s 2024, can you offer Apple Pay or Google Pay?
Lastly, if pick up isn’t available in my area, can the app say that instead of directing me to a S&F 2 hours away?
Response from developer
We appreciate your feedback regarding the design of our app and apologize for any frustration it may have caused. We're continuously working to enhance the user experience and will take your comments into account for future improvements. Please stay tuned for app updates aimed at delivering a smoother and more intuitive interface.
