Issues with app!
Every time I go to open the app a box pops up with the note saying “closed for maintenance srry for inconvenience.” Then the whole app shuts off. It’s been like this for a few days now and I really want to shop! The app is otherwise fairly simple and easy to use. It’s frustrating that it can’t even be used now. If the issue is resolved I will update my rating but for now it’s just 2 stars bcuz it can’t even be used!
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New app
Scrolling is not very smooth. It kind of makes looking through the pages harder to do. The scroll is much slower than all my other apps.
New App
American Threads recently made a new version of their app. Personally, I like the old layout better but that is not the problem. My current problem is that if I click on an item, there is nowhere on the app to leave the item. When looking at a specific item, there is not back arrow to bring me back to the page I was previously on.
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Great customer service!
The dress I ordered for my daughter was too small so I returned it and ordered a bigger size. The replacement came and it was a size smaller. I emailed customer service and they were super responsive and credited me the shipping to send the dress back and for the size I needed. The dress is really pretty and good quality! I would recommend them.
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Response from developer
Hi Elle, Thank you so much for your patience while we corrected this error. We're so glad to hear you're satisfied with the resolution!
DO NOT RECOMMEND
Placed my order, items arrived damaged. Emailed for a resolution, it has been days now & still no response. I would not recommend ordering from this website!! A waste of my money.
Response from developer
Hi, thank you so much for your feedback. We're really sorry to hear of your experience while using our app. For quality assurance, our fulfillment team inspects each item before it leaves our warehouse. We also have an added 7-day period to contact us in case of manufacturer defect. For more information, please contact our customer service team via our website.
Love this store!
I love being able to browse and shop right in an app. So convenient and helpful!
Exactly like I wanted
Perfect boots, just like I wanted. I couldn’t get the first time code as it flashed upon the screen then disappeared quickly
App doesn’t offer free shipping
Front page of app provides free shipping code but it doesn’t work. Discount codes for signing up for notifications don’t work or selected items are “excluded”. Feels like there’s a missed opportunity here.
Defective
Couldn’t apply discount code. Offered free shipping with a code that didn’t work. Lags, loads the cart screen eternally. Disappointed and unable to orer
Love the app
Just made shopping at my favorite store so much easier.
