Froedtert&MCW User Reviews

Froedtert Health, Inc.

Top reviews

Most RecentHighest RatedLowest Rated

Professionalism & compassion & UNCONSCIENCE bias

Hi , My chart is convenient ,I go to my chart, it’s easy to schedule, cancel,& and reschedule an appointment… even after hours, I could even make a virtual visit,., I could also go to fast care…the best nurse is Christina Jensen…k

knightt48

2 years ago

Response from developer

Hi knightt48 - Thanks for the support. We are always striving to make the app a great experience. Thanks, Jenny.

Latest Update UUGGGG

Latest update is not responding to most items: My Chart, Covid 19 records, Messages ect. Says I have 9 msgs. but does not display when I 'click' on it. What did you guys in IT do? Worked before last update.

HDpops

2 years ago

Response from developer

Thanks, HDpops. Updated 7/26/2022 - please call Digital Support at 414-777-0900 and we can work on fixing this issue. - Thanks, Jenny. We’re sorry for the inconvenience. We currently do not have an app specifically for the ipad at this time, but we will take this into consideration for future app development. -Jenny

Current release doesn’t sync with Health app

One of the recent updates broke the connection between the iOS Health App and the Froedtert&MCW app. The health app is complaining that “your account is signed out” and the page at Froedtert that the Health app sends you to doesn’t re-establish the login, it just logs you in to MyChart.

pfriedel

2 years ago

Response from developer

Sorry for the bad experience with the app pfriedel. The new version of the app is more stable and the update is available now. If you are still having issues, please call Digital Support at 414-777-0900 and we can work on fixing this issue. - Thanks, Jenny

Virtual visits useless

Whatever you do, do not get this app expecting to be able to get care through on demand virtual visit. It is so useless—all the provider does is say to go in person

nik0729

3 years ago

App does not load

This app does not load on my iPhone

Belectra17

3 years ago

The previous Froedert app was much better

Use the app mainly for reviewing labs. As a cancer patient I need to be able to view current and past results. With the previous app a patient could review a specific lab and it would show all the results for that lab result and even gave option to graph it, much easier to see trends. With the new app you are unable to compare the values unless you scroll to each different day, very time consuming and definitely not user/ patient friendly. The new lab result area needs a total revamp. Look at Marshfield Clinic app if you need some insight on how to improve.

Show less

nurse racje

3 years ago

Response from developer

Hi Nurse Racje-We have made many updates to the app and hope it is now working properly for you. If you are still experiencing issues, please call Digital Support at 414-777-0900. Thanks-Jenny.

Doctor switched appointment.

I made an appointment with Dr. Beaumont for 12:30pm today, and at 10:15am, I received a call that he only wanted to see me virtually. I explained how I specifically scheduled an in person because that is what I wanted. How does he listen to my lungs virtually? Anyway, I had influenza over Thanksgiving and while better, I have a persistent cough. I was unhappy that he switched my appointment to virtual but the lady I spoke with said since that is the only way he will see me, that she could cancel it instead, so she did.
Terrible practice. Shameful really. That’s not how you treat patients and I am very disappointed in that practice.

Show less

bayview1985

3 years ago

Response from developer

Hi bayview1985 - We are sorry to hear about your experience. If you would like to speak to Patient Relations about this, you can call them directly at 414-805-2882. Thanks - Jenny.

Mediocre

Symptom checker literally NEVER works, so don’t bother with it, you’ll just have to take money out of your wallet at urgent care

AcidCassid16

3 years ago

Takes way too long to open

I timed it once - it took more than three minutes to open the app. If I don’t launch it when I’m at least five minutes away from work, I don’t bother. If I try to launch it when I’m pulling in, it isn’t open by the time I have walked in.

Super guy 82

3 years ago

Response from developer

Hi Super guy 82- We are sorry to hear you are experiencing issues with the app and would like to know more. Please call our Digital Support team at 414-777-0900, and they can help with troubleshooting your issue. - Jenny

Signing in is impossible!

Every time I try to sign in I get an error message. I just changed my password and tried to sign in and it “doesn’t recognize my password or username “. I called support and didn’t get much help

helpme070456