Moves + User Reviews

OpenPlay ltd

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Great

I’m not sure what everyone’s seeing to be giving it a 1 star review because it seems pretty great to me. It’s definitely not the best app, but every time I open the app and refresh the homepage it’ll sync my steps and runs/bikerides from Apple Health perfectly fine. The ability to win prizes through it is brilliant. Just come back to it every few days and let your steps sync and watch your points go up and you’ll be able to redeem them for prizes. Great idea!

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silvershay04

4 years ago

Response from developer

Hi, thanks for your review, we are glad to hear of your positive experience. We are always pushing to make the app better and all feedback is so valuable to us. Thanks, The OpenPlay Team

App Crashing

!!Do not download this app currently, it will only serve to frustrate you!!

As many others have reported, since the beginning of the new year the app repeatedly crashes upon opening. Reinstalling the app offers no benefit as once the app has been opened once, and you see that no activity has been longed during the period of repeated crashes, the app reverts back to crashing once more. You are left in a perpetual cycle of uninstalling and reinstalling but for no benefit.

Given the app only serves to record activity, one would have hoped that this primary, and only function, would have been resolved.

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FatGilbo

4 years ago

Response from developer

Hi, we are really sorry to hear of the crashing you have reported. We are aware of the other reviews reporting this issue and I can assure you the team is throwing themselves into getting to the bottom of this ASAP. This issue appears to be isolated to a small number of users. We always recommend to ensure your phone is running the latest version of iOS and Moves+. If this is the case, please email us at moves@openplay.co.uk and any information you can provide us will help our investigations and be greatly appreciated. Thanks, The OpenPlay Team

Please sort out the sync issues!

The new update does not allow my activities to sync fully. Everyday I get less steps than I actually do, whilst some activities are not showing altogether (but some other times they are). It worked fine before the update. I’d say I now get about 10-20% less steps than I actually do. The is the same whether I try to a manual sync, or let the app sync daily by opening it once a day. Anything missed out out is not added to the following day.

It would also be good if you could add Garmin connect to the compatible apps as so many people use it for multi sports.

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shonktastic

4 years ago

Response from developer

Hi, thanks for leaving the review and sorry to hear that you are having problems with syncing. I think this is something that we can resolve for you but it would be really helpful to get a little additional information from you first. Please will you email moves@openplay.co.uk so we discuss further? Thanks, the OpenPlay Team

Decent!

Pretty decent app! There’s a slight lag on collecting the points per number of steps (usually a day behind) but that’s fine. Signed up for the Kings virtual 5k challenge and ran it, but for some reason it didn’t collect the 750 points I should have gotten from completing it. Other than that though it works just fine!

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Iamvbgirl

5 years ago

Doesn’t seem to log every day from Apple Health

Not walked under 5000 steps every day (according to Apple Activities) but the App says I did nothing on 3 days this week, including a day two 1 mile runs, then the app randomly gives lots of points (370!) today when I’ve hardly moved. Maybe it only logs steps if you open the app?
Edit: I should have read the FAQ it seems ;) indeed it only logs if you open it. Thanks. Upped rating.

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Daeve

5 years ago

Response from developer

Update: Many thanks Daeve! Previous response: Hi Daeve, thanks for providing us with feedback. You're right - the app will only sync information from Apple if you open it. This, and other information can be found in the FAQ's on the 'edit profile' page. We hope that you've enjoyed other aspects of the app and are able to redeem some rewards based on your activity!