Shockingly bad
We use MasterLock for a community club to access sheds. The transition from the Master Lock e-vault across to Master Lock Home or Enterprise has been a shocker. Access to locks that have been used for years has now been revoked and the set up process in Master Lock Home was non functional in Australia. I had recommended this product to other community groups based on early experience with MasterLock but will now steer people away from the company.
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Response from developer
We are sorry you experienced issues. Please contact us at vaulthome@mlock.com and we would be happy to help you through these issues.
Apple Watch
I love the app but I wish I could have it on my Apple Watch
Response from developer
We are excited to hear that you love the app! Thank you for your feedback about the Apple Watch. We will forward it to our product management team.
New App
Jan 2020. Please DO NOT download and use this ‘new’ App. Time zones are screwed up, it is full of bugs and this results in effectively shutting down the lock from being used. Substandard support doesn’t help.
Response from developer
We apologize. We have identified the issue and released an app update with the fix. Version 1.0.3 should resolve your issue.
