IRRESPONSIBLE CUSTOMER CARE/ SLOW TO USELESS SERVICE
I have opened this app since the 19th of March and all I’ve been doing is speaking to different customer care everyday , up until now , my issue hasn’t been fixed, they keep telling me they’d foward my complaints to a team but nothing has been done and it’s March 30th, if you need to send money to someone quick or convert your money, afriex isn’t it, you should look for a better alternative
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George Ogbonna 11
Quite impressed with the app. Never had a single idea I could send money down to my folks in real-time . Definitely worth my 5star rating
Finally Success!
I have unofficially adopted a Nigerian family to help them out, and it has been difficult finding a way to send them money. So, I’m glad Afriex exists. 😁
Very fast
Transaction was fast than I had imagined. Only took seconds to go through. Very much recommended.
Perfect money transfer app
Wow! I’m so impressed at the rate/speed at which I was able to make a smooth transfer without glitches and all, kudos to the developers.
Worst experience ever
First time using the rate was showing #545 per dollar and then the receipt shows the rate was 501. The amount I send did not go through according to them the amount is high for first time sender. I got refunded back in Naira not in dollar that I paid. Spoke to one of their customers service she said my amount is correct in Naira and dollar. To send half $400 and then send the remaining after 24hrs. I did exactly that but guess what the supposed amount was not the case any more because their rate have gone up so I got charged to complete the current rate.
I have been transferring money to with other app and have never been refunded in Naira when service or transfer failed. I only gave this a try because a friend recommended it. I guess it will be my last transaction here. I will have to go back to WorldRemit which remains the best so far.
I have been transferring money to with other app and have never been refunded in Naira when service or transfer failed. I only gave this a try because a friend recommended it. I guess it will be my last transaction here. I will have to go back to WorldRemit which remains the best so far.
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5 star
This app is super useful and helpful for users that wants to send money to their loved ones to and from Africa. I like how user friendly the app is. I would definitely recommend this app to anyone who is looking for a quick and easy way to send/receive money. Giving it a five star rating
Payment review option not showing for me
Towards the end of reviewing my transaction I noticed for some reason the “payment review” option is not showing for me….. How I wish I could upload a photo of it!
And it happens when i have more than 2 receiving bank information/ recipients I’ve transferred to before.
Please try and fix this bug!
And it happens when i have more than 2 receiving bank information/ recipients I’ve transferred to before.
Please try and fix this bug!
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Problem Sending Money
I’ve been trying to send money for the past 2 days now, it haven’t been going through. When I go to select which bank and account I would like to send money to, when I click continue, it would get stuck loading for hours. Please fix this. I’ve never had this issue in the past until recently. It also looks like the app was updated to a new version, could that be the reason Why I’m having technical difficulties. Please fix! I need to send money urgently. I’m afraid I may have to try other apps
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Fine but don’t expect help from customer service
I reached out to them when I initially tried to start an account in which I could sign up for but couldn’t get access to. I emailed them and couldn’t get a response. I was able to register using my secondary info (email and phone number) and have been enjoying the app so far.
