Unreliable, lost connections, poor interface
Have used over a year. Bluetooth range is poor and the app constantly needs to be closed and opened as it looses connection with device (even is 10-15 ft away outdoors). Makes for a more labor intensive process than should be. Great promise but the app needs alot of work.
Male clearer description of the features. Some are not intuitive and the instructions online are lacking.
The device itself works well (i have the DynaQ) but this control app is not ready for prime time.
Male clearer description of the features. Some are not intuitive and the instructions online are lacking.
The device itself works well (i have the DynaQ) but this control app is not ready for prime time.
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Response from developer
Hello. I appreciate you leaving us your feedback. I am so sorry your experience with the app has not been the best. We would love the opportunity to make this right. Will you please reach out to us at customerservice@thebbqguru.com so we can find a solution?
Awful experience
I have been struggling to use this product for months. The app is so unreliable. Every time I open the app I have to reconnect either Bluetooth or WiFI. It never stays connected, it’s always a manual reconnect. So, unless I am within 20’ of the device the app is completely useless. I have never been able to get the WiFi to work reliably nor get real-time alerts. I would save your money or spend it somewhere else because this product has been a huge disappointment.
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One would think
That if you spent the money for the BBQ Guru, which by the way is a great product that they would spend the money and effort to ensure supporting components were of the same quality an functionality. Alarm fails to make an audible tone when time elapses. App fails to support Apple Watch . Now one might think that these are simple mindless features, but for the user I should be able to set a timer in the app and get notified. It is the 21st century so working with the watch would be novel to boot.
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Poor connectivity
The previous version suffered from poor Bluetooth connectivity. 15 ft line of sight was the maximum. This new version doesn’t fix that and now refuses to reacquire the controller unless the app is restarted
Response from developer
Hello. I am so sorry to hear that you are experiencing issues with the Bluetooth connectivity. Will you please email us at customerservice@thebbqguru.com so we can troubleshoot your control and get this fixed?
Recent app update
It is a huge improvement. Most of the bugs i was facing have been resolved but There are still some kinks to sort out. And if devs keeps working on it those should be resolved soon as well. I was giving 4 star initially but was so happy with the update that I ended up giving 5. I hope devs take it as proper encouragement and work on the app further.
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Response from developer
Thank you for your feedback! We are continuing to make improvements to the customer experience and appreciate your support. We'd love to hear about your experience to make sure we resolve all the kinks. Please email customerservice@thebbqguru.com.
Not Better than my 5yo Cyber Q
I like the Ultra Q new design pretty much although it seems very light and flimsy compared to my Cyber Q. I had to send the 1st controller back as it would not see any WiFi networks and the assistance from support amounted to a bunch of emails telling me the steps that were already documented in the manual. I was sent a 2nd unit and it connected right up so that is good. The software however is horrible. Aside from the drops and and multiple lockup’s requiring me to kill the software and reconnect, it has some pretty serious usability issues. The software does not work in landscape mode so when running on my iPad I have to deal with the screen always being sideways or remove the iPad from its keyboard. Also when attempting to use it on a mobile phone screen, all the text is jumbled up on top of each other and some of the fields needed to type in are off screen and inaccessible. I would give the unit a much higher score if the application was better
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Response from developer
Hello, we apologize for the connectivity and UI issues you have been experiencing. We just released an app update that addresses all of these issues. Please go to the app store to update your app. If you have any questions please call our customer service team at 1-800-288-4878. Thank you.
Great customer service
Had a couple problems, made a complaint here. I followed up with a phone call-a great very knowledgeable man listened to the problems I was having. Without any hesitation or question sent me a brand new unit-I shipped him mine back. (I included the probes which I had to rebuy as they didn’t send me new ones and I didn’t ask for them) I was more than happy to pay again as BBQ Guru was so nice to me and prompt.
The new unit does everything right, all the bugs, glitches, errors the other unit was doing are gone.
Temps are accurate, Bluetooth is functioning properly, syncs up to my phone in a couple seconds (was 30 seconds to 5 minutes in the first one).
The first one did do a perfect job of keeping the pit spot on-everything else was a mess.
The replacement one I will be using tmr for the first time but it tested and worked perfectly when I tested it. It read the temps faster, connected super fast.
I think I just had a bad unit, this is a great product. I’ve read that many times and was just unlucky. However with customer support like this-I’d recommend to anyone over any other brand
Great people, good product and over time I’m certain the bugs will be worked out. I’d buy again over any other brand.
My cooker is a 42” Komodo Kamado which is a serious cooker and we have the budget for only the best. BBQ Guru is the best!
Thanks very much
Eric Petersen
The new unit does everything right, all the bugs, glitches, errors the other unit was doing are gone.
Temps are accurate, Bluetooth is functioning properly, syncs up to my phone in a couple seconds (was 30 seconds to 5 minutes in the first one).
The first one did do a perfect job of keeping the pit spot on-everything else was a mess.
The replacement one I will be using tmr for the first time but it tested and worked perfectly when I tested it. It read the temps faster, connected super fast.
I think I just had a bad unit, this is a great product. I’ve read that many times and was just unlucky. However with customer support like this-I’d recommend to anyone over any other brand
Great people, good product and over time I’m certain the bugs will be worked out. I’d buy again over any other brand.
My cooker is a 42” Komodo Kamado which is a serious cooker and we have the budget for only the best. BBQ Guru is the best!
Thanks very much
Eric Petersen
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Response from developer
Hey Eric! We are thrilled that we were able to resolve this and that the new unit is working perfectly for you. Thank you so much for your kind words and continued support!
Terrible App and product
Bought this thing hopping it would be better than my original bbq guru which also was plagued with constant WiFi drops. Guess what no better this thing is unreliable and find myself constantly getting up to check the temperature on the pit because I just can’t trust this thing it’s way to unpredictable. Fool me once shame on you fool me twice shame on me. I think it’s time to brick this thing and move on to another brand. Save your money and try something else this app and product way to buggy.
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So disappointed
I had the CyberQ and loved it! I was very excited when the UltraQ came out and had its own app.
The single most significant app function is the ability to use WiFi. This is the clunkiest handoff I’ve ever experienced. It won’t stay connected and you have to go into the app and repeatedly disconnect from Bluetooth.
I wish there was an option to just connect via WiFi as a choice. My WiFi is incredible and this is preferred.
The problem that I have is I modified my offset with the adapters and have to use their product. If I was starting over and know what I know now I WOULD GO ANOTHER WAY. This was a downgrade not an upgrade.
The worst part is their customer service is almost as bad as their app development. I cook a lot and have yet to have someone talk with me on the phone. I love the concept and would be all in promoting this product, but it seems like they just DON’T CARE!!
The single most significant app function is the ability to use WiFi. This is the clunkiest handoff I’ve ever experienced. It won’t stay connected and you have to go into the app and repeatedly disconnect from Bluetooth.
I wish there was an option to just connect via WiFi as a choice. My WiFi is incredible and this is preferred.
The problem that I have is I modified my offset with the adapters and have to use their product. If I was starting over and know what I know now I WOULD GO ANOTHER WAY. This was a downgrade not an upgrade.
The worst part is their customer service is almost as bad as their app development. I cook a lot and have yet to have someone talk with me on the phone. I love the concept and would be all in promoting this product, but it seems like they just DON’T CARE!!
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Great Dashboard
I decided to finally add the UltraQ and wow was that a good decision. I downloaded the iPhone app and a quick firmware update later I was ready to start smoking a pork shoulder. I connected through Bluetooth at first and then connected via WiFi to monitor my cooks while away from my home. No issues at all and it maintained a consistent temperature during the initial 9-11 hours of cooking. I used this device for various cooks since and I have not been disappointed. While the display may be difficult to see during bright daylight, this is not an issue since I prefer the app and its dashboard as I rarely stand next to my cooker. When at the cooker the large display is very easy to read. Additionally, I like the color ring for quick viewing during he night, as I can see this from many of the windows in my home. This is great feedback as going about my nightly business and I can see simply by looking out a window.
As with all new capabilities and technology there is a learning curve for the user and an evolution of the product. But at this point the product and app meets my needs for consistent cooks with quality food via consistent temps.
Bryan
As with all new capabilities and technology there is a learning curve for the user and an evolution of the product. But at this point the product and app meets my needs for consistent cooks with quality food via consistent temps.
Bryan
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