Why bother, indeed.
To get this to work as intended, I had to try five times, remove my home and room, and reconfigure everything again and again.
There are so many issues. The names of the device types don't match the names of the devices as marketed in the US (e.g., Grohe Blue 2.0 vs. Pro).
Adding the device also reconfigures it, so if you have things up and running using the display on the device, it resets whatever you did, losing usage data, etc.
The add wizard the first time has you create a home and room but doesn’t mandate specifying the country. This is a problem because the store option doesn’t work if you don’t specify the country, and you can’t edit it afterward.
After deleting the home to reset it, the old devices get orphaned. In my case, I have five devices that are in an error state and dissociated from the configured home, and they can’t be removed.
Beyond that, the app is essentially useless beyond reading filter age and canister state, but it appears to be unrelated to the data displayed on the device. It’s like someone said, "Have an app," without even considering what it would be used for.
More generally, it has the distinct feeling of a third-party-developed application by people who didn’t even have a device or understand its use cases.
There are so many issues. The names of the device types don't match the names of the devices as marketed in the US (e.g., Grohe Blue 2.0 vs. Pro).
Adding the device also reconfigures it, so if you have things up and running using the display on the device, it resets whatever you did, losing usage data, etc.
The add wizard the first time has you create a home and room but doesn’t mandate specifying the country. This is a problem because the store option doesn’t work if you don’t specify the country, and you can’t edit it afterward.
After deleting the home to reset it, the old devices get orphaned. In my case, I have five devices that are in an error state and dissociated from the configured home, and they can’t be removed.
Beyond that, the app is essentially useless beyond reading filter age and canister state, but it appears to be unrelated to the data displayed on the device. It’s like someone said, "Have an app," without even considering what it would be used for.
More generally, it has the distinct feeling of a third-party-developed application by people who didn’t even have a device or understand its use cases.
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Remains literally useless
I don’t know why they even bothered with an app. Between the near impossibility of getting it on the network (which I was able to do by setting up an actual separate non-mesh router with 5Ghz fully disabled), to the ever present “you may have an issue with your device” message, it’s a dumpster fire. For the very brief period I actually had this working a number of months ago, the “smart” features (like setting up an automated pour of a specifically volume of water) never worked right.
I would caution anyone from ever buying a product from Grohe that is intended to be smart. Buy it if you like the hardware and the hardware alone. The software is less than an afterthought — it’s simply a way to check the box that they made this “smart” and can charge us dummies extra for it.
I would caution anyone from ever buying a product from Grohe that is intended to be smart. Buy it if you like the hardware and the hardware alone. The software is less than an afterthought — it’s simply a way to check the box that they made this “smart” and can charge us dummies extra for it.
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Wouldn’t pair
After any overly complex setup/login process, it just gets stuck spinning forever after you give it the password to your WiFi. Tried several times, including deleting the app. But the water is good.
C02 reminder
I’m not using the app that much but like the fact it sends me a reminder when the C02 needs replacing.
Dudes - it’s almost 2024
Can’t hit “I agree” button on iPhone with keyboard in the way, no way to edit a typo on your home, way too much work with low benefit. Fire your app team and get a useful app please.
Response from developer
Dear customer, unfortunately the subscription form is not scrollable, but you may close the (virtual) keyboard to access the "I agree" button. We hope that you can continue to register and to make use of the App.
Impossible to connect
I have tried and tried to connect but the app gets stuck when it asks me to connect to my private network . I have tried re-installing and using another phone. Hopeless. Has it not been updated to work with iOS 16 + perhaps ?
App is terrible
The value of this app and the price of the system are very misaligned. It took hours and numerous attempts to get my system registered - and it does not even show in the list! Still says + to add a device. I even have an firmware update available - from 1970! You should throw this app out and start over. Shame on you for publishing such rubbish.
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Horrible experience fix the app please
Done all the step in the app till the point you have to select the wlan and the menu get frozen impossible to select wlan and app frozesen done on two different iPhone same problem contacted assistance phone line it is 1.20 pm (13.20 uk time) the recorded voice tell you that the office is closed till 12.30… Impossible in this way to set up and water come out hot… and my sistem have got only the option cold and sparkling
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really rubbish
the system has given us a ton of problems at the start but eventually got it to work - changed the main unit 3 times!! However, the whole digital part is really bad - app fails to connect to system, error messages are unclear and many times in German, app and main unit go out of synch… and many others. overall really disappointed
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Worthless
Don’t bother downloading it. Functionality is extremely limited and unreliable. Only records usage driven by the app, not total usage so right now my app says no usage for the last month even though in fact many liters of water have been drawn. And the status is not reliable —my Blue Professional is currently showing an error message (E1) and is shut down, the app says it’s fine. I was hoping to use this to remotely monitor a Blue Professional in a vacation rental property (know when to tell the manager to replace the CO2 or filter for example) but I can’t trust it.
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