Leave a Review ArriveCAN
Trudeau is the worst
Unbelievable processtrudeau os terrible
Dumb
This app is absolutely ridiculous and no need for it.MBell16-21
Ambiguity
Staying with family obviously implies sharing a house with other people with whom you did not travel. One can only buy a Canadian SIM card on arrival after filling in the ArriveCAN form. Given the number of family visitors from the EU which has a well developed vaccination certification system, why not take this into account when requiring proof for ArriveCANShow lessGreatMusician
Developer Response
Thank you for your constructive comments.App should require you to enter date of your test
We arrived to find out our test was 24 hours too old. We were sent back. If the app had required us to enter the date PCR test TAKEN it would have saved them and us a lot of trouble.
I grant it was our bad math but we couldn't find a PCR test in MA and had to do mail in and wait for results. So we mistakenly took our test one day too soon.
Otherwise the app works better than many government issued apps in the US. So kudos to CAN for the app, but one minor user experience change and I would give it 5 stars.Show lessJazzDrums
One screen can’t hit a button
The app is easy to use except for one screen when the ask if you have traveled to any other countries besides the United States. The buttons No and Yes are below the save button. I tried to slide it up and quickly hit no. It took me a super long time and a quick finger to hit that button. I have tried to uninstall and reinstall, turn it horizontally and a bunch of other “tricks” nothing works! If you could please fix that it would be great! The same issue is with a few more people we know so I know it’s not just my phone.Show lessDi267
Seriously Unnecessary & Confusing
First and foremost I’d like to say we all waited for 2 years for the border to open up. But how can you cross now? I have your answer. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you don’t 🤣
*BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. My boyfriend and I ALWAYS check both websites and we’ve never seen anybody update it until “August 21” the big opening to cross. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. This was the day after they had opened the border.
Everything had to be electronically documented on the Arrive Canada App and again I didn’t know since their website was not updated. I was frustrated waiting to be sent back to America along with other people waiting in their cars.
Also, I had a bad experience with officers from BOTH sides. That was not my day…Show lessOnikooma
Developer Response
Thank you for your review. You may wish to consult https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada for more information on the new and current requirements for fully-vaccinated travellers entering Canada.ArriveCAN
Far too difficult for a 71 year old to first understand the 72 hour time limit when we have to be at the airport 3 hours ahead and we board the plane at least 20-30 minutes ahead. So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. I had to go in over and over again to be able to register.
Very frustrating and no I will not be coming to Canada again.
Trying to register on an iPhone is difficult but had to use it so we could download app.
Some of the areas during registration were hard to get to because they would be covered up by some “message”.
And I wasn't sure what you were asking.
Ex: near the end it mentioned having to do something in Canada in one area but wanted me to fill in the United States of America as my place of originating or citizenship although I did not understand what your application wanted. I tried 3 or 4 times until I understood that.
This was a very frustrating process.
Also you wanted covid tests to be within 72 hours which puts it very close to departure time and date. Especially since you wanted the results before boarding time.
Did I mention I have been frustrated for 3 days trying to “jump through hoops?”
I pray Canada will not disappoint on our first vacation out of the country in several years and first land tour in Canada.Show lessEconomist at large
Developer Response
Thank you for taking the time to provide us with this constructive criticism. We take user feedback very seriously. In the meantime, please visit our Get Help page for further assistance at: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/help.html. You can reach out to us by clicking on ‘Contact Us’.Good App; a Few Unanswered Questions
I mostly liked the app. My complaints are: (a) it is very easy to accidentally abandon your application and be forced back to ground zero; (b) the app needs to be tweaked for the August 9th rule change. For US citizens/permanent residents who are arriving by car, you have the right to withdraw your application for admission in lieu of quarantine, but the app requires you to create a quarantine plan to complete it. While we have all submitted dummy data to get through a form, it is a different thing when it is a customs’ form.Show lessStu F.
Arrive Canada app
I arrived at the Canadian border in Vermont today with all required paperwork. I had filled out the App and submitted it. I was unaware that it did not go through completely and as a result did not have an activation number. Because of no Wi-Fi at border (which makes no sense to me), I had to return to the US, find a place with WI-Fi, hit the submit button again which took all of two seconds, return through Customs again with my activation number. Very frustrating and upsetting. If it had been made clear to me when I submitted the app that I should make sure I had a confirmation number, I would have known I wasn’t done and it would have saved a lot of time today. I am in Canada for my Mom’s funeral and was anxious to get to my destination.Show lessOgun gram
Developer Response
Thank you for taking the time to inform us about your experience with ArriveCAN. We appreciate this. We recommend visiting https://www.canada.ca/arrivecan for more information about using ArriveCAN, including our Get Help Page for step-by-step guidance at: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/help.html. If you continue to have any questions or concerns, you may click 'Contact Us' on this page.Conflicting information requirements
There is no summary of the information you are required to submit prior to starting inputting information (which you can only do 3 days prior). And conflicting information re testing - is it 72hrs before departure or 72 hours before arrival???MacMillan1975
Developer Response
Please note that you can only submit your information through ArriveCAN 72-hours prior to your departure date and time of arrival in Canada. You may wish to visit https://www.canada.ca/ArriveCAN for more information. Additionally, you can find step-by-step guidance on https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/help.html.
