Leave a Review ArriveCAN
Total tyranny
To have to complete this to, say, go to the US for an afternoon & return home 4 hours later as a fully vaccinated citizen is tyranny.bryana29
What a waste of time and money
Why are we wasting the tax payers money on unnecessary things. The government has no interest I. Our well being and if they did this would not be the correct way to do so again stop wasting money and time doing nonsense in the name of Covid.leavenealobe
Horrible abuse of power
Government run surveillance ring. They force you to use an application so the Big Brother have easier way to control you. Bye bye democracy! Welcome to tyranny! China and Stalin would be jealous on Canadian Government.Chris20152018
Need update for current regs
Unfortunately this app does not accommodate the most recent requirements for vaccinated US citizens to enter Canada. As requirements updated this week, vaccination documents must be entered 2 weeks prior to arrival at the border. This app version only allows info entry 3 days prior to entry into Canada. Look forward to getting back to our cabin and hope this roadblock will be cleared soon.
UPDATE: I appreciate the quick developer response. My error was in understanding data submission deadlines. Thats what I get for getting info from the media and not official sources. Will update my review again when I finally get to use Arrive CAN, 72 hours prior to the border arrival.Show lessAl in Ofal
Excited! Perhaps allow U.S. visitors to enter info early?
We are literally crying with joy to be able to come to Canada and see our beloved cottage in beautiful Ontario after so long! With this app would it be possible (with any coming updates) to allow us to photograph or otherwise enter our CDC vaccination information in advance of our coming to your country next month — for any processing you guys do upfront? Right now info entry is only a few days in advance of arrival as you know. Also: Do you anticipate integration of the Nexus system with this and the scanning or submission of testing results — to make the border crossings smooth and perhaps less prone to traffic jams? So many Qs! So much happiness! Thank you Canada for having us at last!Show lessEli W.
Developer Response
Hi there, we are pleased to hear you had a positive experience with ArriveCAN! At this time, you can only submit your information through ArriveCAN 72-hours prior to your departure date and time of arrival in Canada. You may wish to visit https://www.canada.ca/ArriveCAN for updates. Thank you for taking the time to submit a review, as we are always looking to improve the app experience for our users!Add vaccine card
How can I add vaccine card as well as passport in this app!?Masha Bzrzd
Developer Response
Please ensure that you have downloaded the most up-to-date version of ArriveCAN and you can do so by selecting 'update' in the App Store. Additionally, you won't be able to upload your proof of vaccination in ArriveCAN if you haven't received the full dosage of an accepted vaccine at least 14 days before entering Canada. You can find step-by-step guidance for ArriveCAN on https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/help.htm.Glitchy App
This App must’ve been put together quickly and without much thought. This App does NOT save your information as you progress through it not does it work well on an Apple 8plus phone. Trying to call Technical Support for assistance was a 2 hour deal with surprise from who picked up on the other end worrying more about HOW I got the number! I submitted everything requested and got to the last step to submit and was sent a message saying I had to connect to the Internet (which I already was per going through the App steps) and couldn’t finish the whole process. This Application and the programmers are severely lacking and quality control needs to happen. This is a terrible App to try and use. Apparently, it’s needed to be used on a newer device (ergo why I got it done on my BF’s new phone). And seriously, if you believe in a fully vaccinated Canadian trying to get to Canada - WHY require such strict rules for crossing? This App is out of whack.Show lessLisaprosser
Developer Response
Thank you for taking the time to inform us about your experience with ArriveCAN. We take all user feedback into serious consideration, and are working hard to address the issues that users have raised. We are currently looking into this issue and would appreciate if you fill out a technical enquiry by accessing the webform from our Contact Us page: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/contact-us.html, if you continue to have difficulties with ArriveCAN. Additionally, you may wish to try signing into ArriveCAN using a different device running Android 6 and up or iOS version 12 or later, or online at https://arrivecan.cbsa-asfc.cloud-nuage.canada.ca/.Not a functional App
This is just a Google doc. Should just be on web browser. You can’t change any information after it’s been input. You can’t change your quarantine plan. And there’s no feedback if something is submitted in error. The app gives you a receipt that makes it appear that you’re good to travel but then when you get to the border they can do whatever they want to you. This app is therefore rendered meaningless. Shameful on the Canadian governments part to use this pandemic as an opportunity to make money. These “quarantine hotels” that this app is meant for is causing greater exposure. If you want an app thats going to do it’s part it needs to track Covid cases like they did in Korea. That would make the app more useful.Show lesstipdrivers
Well developed + intuitive design
Really appreciate the user experience flow and design of this app. Works smoothly with features for saving your process as you go and for multiple reviews of your info before submit. Attractive interface.
I recommend a little more instruction around the “Add traveler” feature, as it was a bit confusing for two adults traveling together—should we both add each other? Should we have the information only on one device with the second person as an additional traveler? We ended up calling the border crossing (a challenge in itself!) before arrival for advice.Show lesslroseriver
Terrible
Terrible app. I can’t get by the first step. Let me know when they get a professional app. You have a hard time to write a review!Girouard.j
Developer Response
We appreciate you bringing this issue to our attention. You can find step-by-step guidance for ArriveCAN on https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/help.html. Please click on Contact Us for additional support.
