Leave a Review ArriveCAN
Easy to use
Great App. Straight forward. Easy to use. No problems adding family.twinskwcr
Developer Response
Thank you for the positive review, we are glad to hear ArriveCAN is working well for you!So many glitches
Started with not being able to log in multiple times. Eventually was able to enter information for my upcoming flight and even though it captured the date of my flight correctly, my account thinks I’ve already arrived in Canada. I am apparently on day 4 of quarantine and keep getting prompted to submit my check ins. Hoping this doesn’t effect my customs check when I actually enter. I’ve emailed and have not had a response. Also, on a basic level, there is no option for “Canadian citizen” for purpose of travel. Confusing and makes you feel like you’re breaking a rule.Show lessslanks88
Developer Response
Hello: Thank you for your feedback and we appreciate your patience. We are constantly working to improve ArriveCAN and make it all as clear as possible. We are aware of the quarantine day count issue occurring for some users, and are working to resolve this. Otherwise for updates and tips and tricks, please visit Canada.ca/ArriveCANCan’t update contact info
We’re unable to update our phone number anywhere. There should be a function to do so on the app.
Thank you for your quick response and attention to this, that would be great! 😊
One other request is if it would be possible to add a symptom reporting area. We have been voluntarily reporting that we don’t have symptoms but I can see how many people might get frustrated and not report on the automated system. If it was embedded into the app I can see it being easier for people to report whether they have symptoms or not.Show lessJust a fellow Canadian
Developer Response
Hello Fellow Canadian in Australia: Thank you for reaching out to us, we are sorry to hear you are experiencing issues with the app, and you are not alone. This is being looked into and will hopefully be resolved in an update soon. To change your contact information or quarantine address please send an email to phac.quarantine.covid19.quarantine.aspc@canada.ca with your full name and your new contact information or quarantine address. We hope that you are doing well! Thank you, ChrisNice app!
The app is aesthetically pleasing, and I appreciate the government’s attempt to quickly roll out the app (I suppose part of the reason was to minimize people looking for paper forms and lining up to fill them?). The development team does a very good job of responding to questions and updating the app as necessary. The app has certainly come a long way since its launch.
I do have one suggestion. It could help grouping land border crossings per province (or include their province for the search feature) as not all the border crossing names are known by the nonlocals. This can save a visit to Google Maps!Show less2char
