Leave a Review ArriveCAN
Excellent App and easy to use
It makes getting through customs a little easier. Lines are still long because everyone is now traveling. If you travel a lot, it stores you past travel info which makes it a breeze to fill out when you visit next.
Negative comments are silly. If you are driving, estimate your arrival time OR submit Arrive can when you get closer to the border. If you are unvaccinated, you are not being discriminated. It was your choice not to be vaccinated. It has nothing to do with this App.Show lesshappy travels 2022
Terrible travel/immigration service
The Canadian immigration department is nothing short of an absolute disgrace. What the hell is this Canadian government doing?
Pull your fingers out of your arses and stop dreaming of everyone holding hands and singing Kumbayah, and GET YOUR TRAVEL FORMS SORTED OUT!!!!!
Because all I want to do is visit Canada for 12 days. I missed my flight and I’ve paid 2k for accomodation. Who knows when I’ll be be to get what I paid for now …
I got refused my flight because my application hadn’t been processed yet.
I ordered an ETA on Sunday and my flight was Tuesday afternoon.
This is SO POOR for someone who only wants to visit as a tourist.
There were half a dozen people I spoke to at the airport who had the same issues with getting into Canada, including Canadian residents.
Don’t people pay taxes for these services to work properly????
Instead we just go round and round and round and round in circles on your website trying to get all our paperwork uploaded and then it either: doesn’t work and we’re logged out, it times out or we’re just led down a rabbit hole.
You put all your forms up through this app and then you’ve got to go round and round and round (and wait for days) for your ETA on top of that …
THIS ONLY HAPPENS WITH CANADA - NOWHERE ELSE! No wonder why your refusal numbers are so high. What a disgrace.Show less111Extremelybloodydisappounted
Is this App even necessary ?
This app could have been made easier and faster if needed at all..You have to specific the type of COVID vaccination and dates for each shot, then when you are done with it you download your shot info either through scanning you hard copy card or a vaccination document you have stored on your phone . Do not know why you had to enter shot info individually, if you are downloading the info. Seems a little redundant.
The departing country menu bar is not in alphabetical order, you can spend 5 minutes looking for your country.
After filling all this information in. I was told I would need it to get through immigration . Guess what- I was never asked for it!!!
This is a pretty useless app. Maybe Canada needs to rethink its purpose.Show lesshhhhhhhhhhhvvvvvvvvv
Unnecessary and unscientific
The vaccines didn’t work and all other countries run by grownups have moved on.ck nz
Health part
I have an international, scannable document. I couldn’t remember what dates I had other vaccines including booster so having to enter this was a waste of time and not accurate.Kittyz1
A bit confusing
My travel situation was passing through Canada to get to the Northwest Angle so likely less than an hour passage each way. The lodge is in the US and has a Minnesota address. After struggling to understand how to do this in the ArriveCAN app I found that the lodge circumvents this with a Manitoba address. This would seem counterintuitive to most.
Also, I’m traveling with a buddy who filled out his independently so wasn’t sure if I had to identify him as someone I’m traveling with in the app. Some “information” links to clarify would be beneficial. Last thing I desire is that using the app causes a delay for the crossing because it doesn’t provide adequate information/instruction.Show lessitain'tEZ212
I WAS ok using this app until…
I had no issues with using this app until recently. My husband and I cross the border on a weekly basis, never had issues using the app but I do occasionally panic and forget to do it and do it in seconds before we’re crossing the border. It’s pretty fast to fill out.
With that said I don’t wanna believe they’re tracking you but I believe they are. We crossed recently and went to Bellevue Washington for the day in our Tesla, when we were crossing back around 1 AM the border guard asked us if we were at a casino. There is a supercharger there and that’s the one we always use. It’s such a random question but I saw him studying the screen. I should mention we are Nexus and usually cross through really quickly. He was also studying the screen for most people ahead of us which I’ve never seen them do it that way. Asking us if we were at a casino is such a random question. Usually I have my data turned off, on that day I used my data. it’s very suspicious. Anyone else have this issue?Show lessStarWhale75
Clumsy
Public sector apps are always so clumsy and this is one doesn’t stand out from the crowd.
If you’re not a Canadian National you are unlikely to have a Canadian tel no, so why not prompt the contact Telphone number with ++ allowing international numbers to be used. And also allow easy finding of tel no if you want to edit it. I couldn't find how to edit this field after inputting it.Show lessRatherbecycling
Caught in the loop
Tried to fill out info without adding yet another barely used App to my work iPad. Canadian Government site gave option to fill out info on line. After selecting this option I added all of my info then tried to submit form. The site said I could not submit until updating the App which, by the way, I did not download in the first place. Went to App Store get the App. It only had option to update App. It said I could not update the App because I did not purchase it. At that point I was stuck between info that would not submit and an App that would not update. Had to go through whole process on a completely different device and download App first for it to function.Show lessMarquis Hedges II
ArriveCAN
Tip: If the flight arrival date page with the date/time scroll wheels is misbehaving, it’s because you are MORE THAN 72 HOURS BEFORE YOUR ARRIVAL DATE/ TIME.
It ought to have an error message but instead just messes with your head.
Overall - typical govt bureaucracy. Easy if you’ve used it before AND fit the average profile. Can be a nightmare otherwise. I found it easy, my wife blew a fuse at all the stupid questions & that lack of a critical error msg.Show lessBananaNCoconut
