Leave a Review ArriveCAN
After each update, I have to start over
I've used this app from the beginning (aka when the border was still closed); it is frustrating to have an account (website) and each and every time I update the app, I've got to start over!
I've got to upload my travel documents, my vaccines and images and then once I get past all of that, the app miraculously finds my information and the others that have travelled with me in the past. Frustrating!
Why can't the update not start from zero? Why can't the update remember the date of my previous vaccine and start from there? Why's it go from today?
I've been using this app for over 2 years next month and it hasn't improved from an end user/ design thinking prospective. It is cumbersome, not intuitive and not made for Americans. I still have USA friends who will not cross the border because they have to use this app.
I started to rate it a 2 but decided that because it at least remembered my previous travellers, I'd give it a 3.Show lessDisgruntled & Angry in DC
Nice to pre-register
I like having a pre-registration app, however I found it a little confusing in two spots:
Port of entry—where I thought the pull down lists of ports was the method to actually enter the port. And Victoria Park (Belleville) was shown as in Ontario. I never could find Victoria, BC. However, the actual entry field was out of site and I found it eventually.
Destination— Requiring a Canadian address where I could be reached even though I’m just making a one day visit. I used the ferry terminal. It would be nice if one could simply check “no overnight stay.”Show lessFtpon
Intrusive Laborious and largely Unnecessary
No doubt it is deeply satisfying to the bureaucratic mind to send travellers scurrying to find out information not readily available - like what terminal their flight is arriving in (who knows that? And where do you find out? Next you will be asking for the name of the pilot!) - as well as information they have no right to (like the address at which a Canadian citizen is staying at after arrival) but the level of detail required here is not only laborious (I can’t imagine how persons of lower education levels, or unused to computers and cell phones could manage) but also intrusive - more typical of a surveillance state than a democracy. I will concede that it does not seem to have the glitches that had friends of mine practically in tears on prior journeys home to Canada.Show lessHerb George
ArriveCAN App
It works perfectly except for the arrival time of the flight. Tried several times to change it but it doesn’t let you.WazT8
Arrive app
It isn’t too difficult and is common sense. There is one small glitch I found. When uploading a photo of the vaccination card it would not advance. I have ALL my info on ONE card, and it’s all on ONE side. I had to put the SAME photo in the second picture slot to make it finally go on to the next step. So if you are stuck, just put the same picture in the second spot like I did and it will finish up. Someone needs to fix that so it accepts just a single photo and not force you to add a second if it isn’t needed like me. Or, put a note below the uploader that you must use both photo squares to make it work? Example:
“You must fill both the photo squares. If your vaccination card has all info on one side, submit the photo twice.”
ThanksShow lessUnsatisfiediam
Just brilliant
ArriveCAN app is very easy to utilise, traveled in March using the App and the journey through Vancouver airport upon arrival was phenomenal. No queues, just scan your QR receipt, speak to the border control personnel, all took under 15 minutes. Every country in the world should utilise & adopt this BRILLIANT system. Canada is definitely setting the standards on air travel.Show lessPJR59
Easy to use and efficient
I’ve travelled to Canada several times now, and the ArriveCAN app has handled the incoming traveller administration tasks easily and effectively. All fields are easy to understand and complete, and it even scanned my passport details and let me upload screenshots of my vaccination records. A model of good app design.Show lessAlex MacPhee
Indy
Excellent service! Easy to use.Raveena35
Needs clearer instructions
The app is easy to download.
It asks for time of arrival. I had to rstmate the arrival. Because we are driving in it depends on the traffic, how long it takes to get lunch before we arrive at the destination, if we leave on time, etc.
It took a long time to find out where we were entering the country. It might be easier if you are familiar with all of the options, but I was not.
I could not figure out how to do the scan of my passport. I could scan it on my own scanner but that was not an option. So I had to enter the information manually.
I understood that I could not enter the information until 72 hours before entering Canada. However, it did not tell me that it Hass to be 24 hours based on the TIME of entering. I tried to enter the information that morning, but could not enter information such as the time. It was very frustrating.
I think clear instructions would have been helpful. There are three of us (we are friends) coming in the same vehicle but we do not live together so each of us filled out our own information. This also caused confusion as to how to accurately enter information.
I am looking forward to my time in Canada and hope that getting through customs will be quicker because of the app. Thank you for the opportunity to complete some of the information ahead of our arrival.Show lessNew England is home
ArriveCAN AWESOME
I am a landed immigrant, having lived in Canada many years. The thoroughness and safety-mindedness of the Canadian people and government has awed me since first entering Canada in 1977. This country is exemplary in its commitment to safety for its citizens and has always been an inspiration to me through the many years I have lived here. God bless Canadian integrity and commitment to it people. “God keep our land glorious and free”! Canada never ceases to impress me! And now, with ArriveCAN monitoring the Covid 19 status of all entrants to Canada, we can feel safe in the knowledge that the virus is being controlled in a very effective and efficient process. BRAVO, ArriveCAN!Show lessFJH3CHEROKEE
