ArriveCAN User Reviews

ArriveCAN
ArriveCAN
Canada Border Services Agency

Reviews Summary

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Leave a Review ArriveCAN
  • Stop Harassment

    Hopefully the arrive Canada app Will lessen all of the harassment that people have to go through to enter Canada,Including Canadian citizens. There is a limit to what people should have to go through because of COVID-19. For example, you don’t kill a mosquito with a sledgehammer. Three years of Covid and I have never been to a Covid funeral, nor do I know anyone else that has gone to a Covid funeral. Something is big-time wrong with the COVID-19 information we receive daily. It is extremely questionable, in the highest degree of the word.
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  • Our opinion on Arrivecan

    First step should be made more clear as we are on visitor visa to meet our son’s family,as such we ticked the first one which we thought matching to our status.
    Other wise nice & easy .
    Thanks & regards
  • Easy especially second time around

    The app was easy to read and complete. This is the second time I’ve had to do it to come to Canada due to a family emergency.
  • Arrive Can App

    This is one the most effective and efficient Apps that I have come across. It was slightly difficult at first because I had partially completed form 2 days ago and then tried to upload my negative test results on now but for some reason it didn’t allow first. So we came back to hotel and did it again and finally it worked.
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  • App Review

    I find it’s this App not to userIssue friendly. From a Government user point of view, it makes sense. From a user point of view, it doesn’t 🤨. There are so many entry points into Canada 🚗🛻🚌🇨🇦. The problem is that the entry points are listed in Canadian Cities. I am crossing from the USA 🇺🇸. Shouldn’t it post; Surrey/ Blaine. PAC HWY has 2 entry points in the same town. Upon trying to find my entry point, I need to find the name of the Canadian side city in order to fill out the Canadian entry form📑. It takes a lot of time & research. 😠 Why do you need to manually enter the date of your COVD Immunizations & photograph your card too. It’s on the COVD Immunization card. The app is only set for an extended stay. 1 day visits are not an option. The App only excepts a designated place to stay if I get exposed to COVD. My advice is too re develop the App. 🤔
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  • Very good app, but Save&Close backs you up

    This is a very good app, but most people are going to be getting only part way through before they are ready for the receipt.
    It would be improved if people were asked for their quarantine plan first, before being asked for their negative test result. Instead, you have to wait to get your negative test result for your entire party before handling the quarantine plan.
    Also, when you Save&Close, the checkpoint created backs you up to much. The next time you start the app you will have to back up and re-answer the same questions.
    The app could also be improved if - like uploading the vaccination images - you could also upload the negative COVID test results, either as a pdf or an image.
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    Developer Response

    Hello! Thank you for your feedback!
  • 12 and under proof of vaccination - can’t enter

    My eleven year old is fully vaccinated, but the app will not give me an option to upload the document or even ask me about it. It just assumes “no”. When I called the “help” number they told me to create an entirely new account with a different email or try to do it on my desk top. So create an account for a minor with an extra email I don’t have? Also, doing it on the desktop, did not work. When I asked if I can just show the border officer the documents and still get into Canada, the response was….”it depends on the border officer!” I can’t tell you how frustrating this is! I am happy to follow all rules and get all documents together, but we his process has many flaws! I’m going to drive 7 hours to drive the border and I may or may not be granted entry. I’m Canadian with my American children.
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  • Problem for people vaccinated before December 2020

    There is a major problem for people vaccinated earlier than 1st December 2020. Thousands of participants in trials were vaccinated from early 2020. This includes us, vaccinated in October 2020 on phase 2/3 trial of Astra Zeneca. Phase 1 participants would have been vaccinated much earlier in 2020. We could not find any reference on a Canada government website to a restriction on vaccination having to be 1st December 2020 or later. So this date restriction came as a nasty surprise when we used the app in November 2021.
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  • complement

    I have to give a good review for this particular app for people who is going to enter Canada as a transportation driver. It’s very user friendly and easy as long as you established a profile. Thank you. It makes my job much easier. But one thing is not clear to me is; If I have to drive my own transportation (car) to enter Canada for company’s business . Do I still have to go through all the regular procedures? Do I have go get another testing within 82 hours? Even though I across the board every other day by driving company’s truck.
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  • Efficient, convenient and easy

    A simple and quick step by step guide to travelling safely to your destination, this is one of the easiest apps I’ve used in correlation to travel and government organisation related apps. Not to mention you need it to arrive into Canada so really do make sure you download it :).

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