Leave a Review ArriveCAN
Worse than the way you treat natives
Worse than the way you treat nativescoloniZA
ridiculous
Total violation, absolutely sickening.wweewwooooo
Government Overreach
Utterly Invasive and difficult to navigate App.
Ridiculous that our society has come to this over an over exaggerated super-flu… Maybe lay off the processed food and mix in some simple daily exercise and we would not be in this predicament.
Embarrassed at this point in history to call ourselves Canadian and so should we all be… enough is enough.Show lessReality exemplified
Review: ArriveCan
I really appreciated the way that this was designed - to not have to know everything that needs to be submitted at once - because you don’t know all of the info needed until you go through the app. It was very kind, that way. I needed to go out and then return into the app a few times (e.g., ran out of time) and it allowed for that. It also allowed for changes to your response in case you’d misread the question after you’d passed that page.
Thank you very much.Show lesspoppyjumps
Easy as pumpkin pie
Following the step by step instructions was easy and stress free.
The save and close option helped as I sometimes didn’t have all the details. When I returned I just carried on we’re I had let off.
The app is really helpful.Mozzer 20
Sukhi
A brilliant and user friendly App. Got through it without any issues. I like the fact you can SAVE and come back to it. Rather than having to fill out info over and over again.sukhi101
Doesn’t recognize names nor dates
I tried all possible border crossing names but none was accepted. There is no list to chose from. If you want to use the app AFTER arrival, you are out of luck, as it only recognizes dates in the future, not in the past. For me, the app was a complete non-starter.
But it gets worse: at my second attempt BEFORE arrival, using the “forget password” option produces a popup that blocks the text field, so you are stuck. Sorry, not working. For an “essential” app to cross the border it’s a major nightmare.
PS: Getting far worse: after choosing a strong automatic password on my iPhone, the automatic fill in first replaces my email address with the confirmation number and then doesn’t find my password because it looks for some Canadian website. The last problem may be an iOS problem but I am sure the app developers could have avoided that - like all the other app developers who managed to do so. Sorry guys: one of the worst apps I used in along time.Show lessdibamus
Developer Response
That doesn’t sound right! Please visit our ArriveCAN Get Help at https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/help.html page for troubleshooting and technical advice. If you need help from a representative, please click on Contact Us for further details.Too complicated
Complicated!!! My grandchildren were able to help but it is too difficult for other generations. Why can we not arrive at the airport with paper receipts? Why does everything have to be apps,apps,apps????yet another unhappy canuck
Poor user experience & synching to border agents
This app is supposed to make travel to Canada easier it is a fairly laborious process to fill it out and it doesn’t link well with the border agents.
What would make this app better, especially for repeat travelers back to Canada, is to remember some of the basic information about the traveler. The app forces you to manually input information about your identity, vaccination status, and testing every time you return. Although some of these things of course will change over time some of the basic information stays static to the profile of the traveler. My advice is to take the time ahead of your travel to ensure that you have the app precisely completed.
The second major issue with the app is the connection with the border agent. We are repeat travelers back to Canada and at the border each time the border agent has given us the permission not to quarantine - double vaccinated and had negative tests. This however was not reflected in the app nor our communications back to the government of Canada. Daily we would receive notifications from the app about needing to quarantine in place even though we were permitted to travel per the discussion with the border agent. This caused us quite a high degree of anxiety not knowing which was right. Again, my advice to all those who are using the app is to ensure that you have clear guidance from your border agent so that you do not have to worry about what the app says.Show lessibbear
Developer Response
Thank you for taking the time to inform us about your experience with ArriveCAN. At this time, the ArriveCAN mobile app saves your contact information (name, date of birth and travel document information) for travel at a later date. However, comments such as yours helps us identify areas for improvement. In addition, you shouldn't be receiving notifications about post-border reporting. If you are, then please contact us so that we can further assist you: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/contact-us.html.United States more likely than United Arab Emirates
So when picking from pull down menus after you’ve indicated that you’re driving into Canada, at the Peace Bridge, why on earth wouldn’t an app designer populate all lists with United States as first choice instead of forcing the user to type in the entire word United and the letter S? I’d assume that United States would be the most likely response under such circumstances? Much less likely that someone is from the United Arab Emirates or the United Kingdom. United States Minor Islands before United States? Really? May want to reconsider. Otherwise it’s a really easy app to use. Nicely done.Show lessOld and Slo
