Colgate Connect User Reviews

Colgate Connect
Colgate Connect
Colgate-Palmolive Company

Reviews Summary

Top reviews

Spectacular!

I was using a competing brand of smart toothbrush for a long time and I really loved it, but their app was so useless when it came to logging my actual brushing habits, frequencies, and techniques. Luckily, I found hum and I’ve been over the moon with the results. The guided brushing, coupled with weekly reminders to do a mouthwash rinse and flossing, is the perfect addition to my morning and nighttime routines. I also appreciate the ability to customize challenges for myself, so that I can pursue specific goals and get rewarded for my accomplishments. Lastly, the points system is definitely in a league of its own. Being able to accumulate points by answering trivia questions, brushing in specific ways and at specific frequencies, and meeting personal goals is a fantastic system of incentivizing healthier brushing habits. Nothing but love to this incredible product!
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Game changer + a suggestion

I absolutely love this humm toothbrush and app, after using the guided brushing feature for a week, I can already see a visible difference in my dental health (plaque on the inside part of teeth reduced + I’m spending recommended time brushing + reaching all the areas I otherwise would rush/miss) and points system is a great incentive to actually use the guided brushing even when a lil laziness creeps. In a couple months I can use those points to get new brush heads! And they’re less bulky and plastic that regular toothbrushes so I feel better about the environmental impact too. The small head of brush at first reminded me of a toddlers brush but works really well for me as I can reach all the hard to reach crevices in the back without discomfort, specially with TMJ lol
— BUT — I wish the guided brushing included ALL areas of the mouth eg the tongue or gums + was more intuitive eg if I clean one area and spit out I can’t resume back to it on my log, it assumes it’s “64%” clean even after I resume irl
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i love it!

First of all, this is a great value for an electric toothbrush. At low prices this can be had for you’re getting a unique experience and a ticket to much better oral health. The packaging is superbly gift-able. Inside, the brush has an attractive and small design. It’s much smaller than most rechargeable electric toothbrushes from major brands and small brands alike. The smaller size makes it comfortable to hold and more compact in the included case. The toothbrush has great cleaning performance. Colgate did a great job designing the brush head. The vibration action isn’t the most powerful of sonic toothbrushes but the design of the head and the guided brushing of the app makes it way easy to get a dentist style clean. Overall, I love this. It’s from Colgate which means replacement heads are found everywhere. Grocery. Pharmacy. Online. But maybe the best feature of this is the app!
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Game Changer!

I absolutely love this toothbrush! I’ve been told by dentists for YEARS that I brush extremely well, but come to find out when I did my initial test brush, I was only getting 88% of my mouth!! After only a few days, I was FaceTiming my mom and she mentioned how white my teeth look. I love the guided brushing feature, because not only can I make sure I get my mouth 100% clean every time, but it also makes sure I’m brushing my teeth at the correct angle and with the correct speed. I also love that I can collect smile points with every brush session that I can redeem for replacement brush heads, toothpaste, or even a new toothbrush if I wanted!

The only thing I would like to see added is being able to add “friends” to make it a competition to see who brushes more thoroughly and more often. I also love the idea of the game feature, but unfortunately when I played I only got 77% of my mouth clean, so I definitely won’t be playing the game anymore.
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Response from developer

Thank you so much for sharing! We appreciate your suggestion about having an "add friends" capability on the app and will be passing this along to our development team. Keep on earning those Smile points! 😊

Useful but annoyingly inaccurate

I purchased this particular product because of a tech review that said it doesn’t misjudge brushing accuracy, particularly on back teeth, as similar products do. I have had a very different experience. If I use guided brushing, it always tells me to “check your zone” when I brush my last molar in each side zone. If I followed the app, the back sides of my last molars would never get brushed. It also frequently misses that I’m brushing the front of my upper center teeth.

Additionally, it will briefly remind me to brush at a 45 degree angle in a zone or two, as if I have the correct angle at least 90% of the time, and then show abysmal results for the percent of brushing time the angle was correct. How am I supposed to correct it if the problem isn’t flagged while I’m brushing? The message I see most of the time is, “You’re doing great!”

Although I think brushing with the app is better than guessing, and it does ensure I spend enough time brushing each zone, the inaccuracies are truly irritating. If I’d known it would not be nearly as accurate as the review indicated, I would have shopped around more.
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Response from developer

Thank you for taking the time to share! We apologize that your brushing detection is not accurately displaying. We would love to help get you humming along smoothly. Please call our toll-free number, 1-833-486-0001 or visit https://humsupport.colgate.com/hc/en-us (Sunday through Friday from 8:00 a.m. to 8:00 p.m. Eastern time).

Great way to keep on top of your brushing

Genetically I was cursed with bad teeth (thanks mom & dad), because of this I do everything I can to keep up with my dental hygiene. When I needed a new tooth brush I did some research and came across hum by Colgate and have been nothing but impressed!
Between the reminders to brush and the detailed feed back every time I brush I am learning how to best take care of my teeth and smile! The guided brushing has helped me with my coverage, speed, angle, and how hard I am brushing. I feel confident in my brushing because of what I have learned through the app. And as an added bonus, the points system make it fun to brush! I earn points every time I brush that I can use as discounts in the shop on new brush heads! Who doesn’t love a discount!
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My favorite toothbrush !!! 🪥🦷

This app is fantastic! My oral hygiene has greatly improved since I started using hum. I really think this is the future of toothbrushing. The app actually works as advertised and shows you everything- duration of each brushing, coverage, # of times you’ve brushed daily, etc. I also like how it tells me when it’s time to replace the heads! Bluetooth connectivity makes it super easy and automatically keeps track of everything for me.

A Suggestion! - I would really love to be able to keep track of other dental-related devices too, for example I have a retainer I need to wear nightly that I’m not so good at with wearing and it would be great if I could keep track of it in the app. Thank you hum for helping me brush better!!
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Love this brush and app!!

I can’t say enough great things about this toothbrush and app! For so many years I have not been brushing with a 45 degree angle. The guided brushing teaches you how to brush consistently with a 45 degree angle AND brush for at least 2 minutes. It tracks speed, brush angle, time and more. You can also brush offline and as long as you connect with your brush every 10 days it will track it and tell you how to improve. Using the app allows you to collect smile points which can be used to buy new brush heads, toothbrushes, exercise and sleep apps etc. There’s also a daily question that has some really interesting stuff as well as daily challenges that give you points as well. There are 3 settings on the brush, sensitive, normal and whitening. I use whitening and it feels like dentist clean every time. After I bought mine- I loved it so much that I bought my son and husband one. My son uses the sensitive setting to strengthen his gums. I bought my daughter and her fiancée one because she gets professional whitening and her fiancée has sensitive teeth.
This is a great toothbrush and I hope you love yours as much as I love mine!
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Response from developer

Happy to have your seal of approval, keep on hummin'!

Good App!

I’ve seen a lot of great reviews of the Hum toothbrush so I finally decided to get it a couple months ago. After trying it out for a while I am happy to give a very positive review! The main selling point for me was the app and how you can track and see where you brushed and where you need to brush. The guided brushing is also awesome to make sure I am brushing the correct way and getting every spot of my teeth clean (because why brush your teeth if they’re not even getting completely clean?!). The point system is also great and I love syncing every couple of days to see my points go up! This app and toothbrush has definitely motivated me to brush even more. After each brushing session my teeth definitely feel fresh and polished! Great app and great toothbrush. Bravo 👏
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You can earn points, but you can’t use them! Brush Streak Is Broken

I like the app in general, although I think it is sometimes inaccurate when it comes to areas brushed and not brushed (this has been improved upon since my original review). My biggest issue with the app lately is that when I go to buy items and apply the points that I have earned to my purchase, the app suddenly freezes up. If I go back and try to make the purchase without using my points, all of a sudden the app works fine. Seems like a ripoff to me. I can earn the points, but when I go to actually use them, all of a sudden the app freezes, every single time. It’s almost enough to make me want to switch to Oral B or Quip or somebody else. Also, as of now, it seems like the brushing streaks are broken. I am continuously stuck at a 1 day streak. It’s annoying to me.
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