I’d give this ZERO stars if I could.
Nice concept, poorly managed. I had to email my forms to the doctor they hour of my consultation because the app didn’t forward it to them. Didn’t get my home test until I paid the co-pay WHICH THEY NEVER SAID NEEDED TO BE PAID IN ORDER TO SHIP. My issue isn’t the co-pay, it’s the complete lack of effective communication. Again with follow up consult after my test. Had to do the co-pay before the video would work…no notice to log in early to take care of it before the appointment.
Just contact your insurance carrier for a local provider who does virtual consults. Even my doctor was thinking of dropping this company because of all the complaints she has received from patients.
Just contact your insurance carrier for a local provider who does virtual consults. Even my doctor was thinking of dropping this company because of all the complaints she has received from patients.
Show less
Waste of time
Cannot reach customer service. Every time I call it goes to voicemail. The app has no record of my consult. It’s been almost two weeks and I have no idea if the device will ever ship. Save your time and do a virtual visit with a doctor directly and avoid the middleman.
Onogmy
Very easy to use!
Ognomy physician review
My online visit was SO easy, and the physician who saw me was extremely thorough, pleasant and kind. It was a pleasurable Drs visit- which not many people can say!
This app service has changed my life
What can i say other than that app has completely changed my my life for the better.
I was constantly feeling groggy throughout the day with sore throat’s from snoring all night and keeping my fiancée awake. The whole process is seamless from getting diagnosed to receiving your cpap device, everything is shipped directly to you. Save yourself and your S/O from a lifetime of miserable sleep and download this app!!
I was constantly feeling groggy throughout the day with sore throat’s from snoring all night and keeping my fiancée awake. The whole process is seamless from getting diagnosed to receiving your cpap device, everything is shipped directly to you. Save yourself and your S/O from a lifetime of miserable sleep and download this app!!
Show less
Works well
Does exactly what it’s supposed to do
Worth It!
I put off getting sleep help for far too long. I was waking up constantly at night and falling asleep throughout the day. My boss was so worried about my health she gave me an ultimatum - get help or she’d call my mom! But the idea of finding a doctor and spending a night in a sleep lab kept me from doing what I needed to.
And then I found Ognomy. Dr Akinnusi is AMAZING! I wondered about telehealth and the at home test, but I feel like he has actually gotten to know me and the at home test provided very interesting results that explained why I was always waking up and why I was so tired. And he shared all of my results with me, walked me through what everything meant, and discussed multiple treatment options. I never felt like I was being bamboozled; he made it clear that the choices were mine to make to do something or nothing at all.
I was able to order my CPAP through a vendor of my choice, but thanks to COVID it wasn’t easy. The Ognomy team called around my area to see what they could find. I ultimately went with an online retailer, and Ognomy immediately reached out to them to figure out what I would need to do to get the therapy results sent to them, then called me to explain everything, and then emailed me to give me the exact information to provide to the vendor. It was so easy.
I’ve been with Ognomy since October and had my machine for about a month. The follow up is amazing. The cost is very reasonable (I have a high deductible plan so I pay most expenses through my HSA; Ognomy handles filing my paperwork with my insurance to help meet my minimum deductible). Scheduling appointments (and changing them) is simple to do through the app, though the team is available to assist if you need. Before every appointment I get a call from the team to confirm my appointment and to answer any questions.
Honestly, this was one of the best decisions I’ve ever made for my health. I have no regrets and I’ve referred friends to Ognomy. If you are experiencing sleep issues and it’s impacting your life, do your body a favor and get the help you need with Ognomy. The process is simple, comprehensive, and effective.
And then I found Ognomy. Dr Akinnusi is AMAZING! I wondered about telehealth and the at home test, but I feel like he has actually gotten to know me and the at home test provided very interesting results that explained why I was always waking up and why I was so tired. And he shared all of my results with me, walked me through what everything meant, and discussed multiple treatment options. I never felt like I was being bamboozled; he made it clear that the choices were mine to make to do something or nothing at all.
I was able to order my CPAP through a vendor of my choice, but thanks to COVID it wasn’t easy. The Ognomy team called around my area to see what they could find. I ultimately went with an online retailer, and Ognomy immediately reached out to them to figure out what I would need to do to get the therapy results sent to them, then called me to explain everything, and then emailed me to give me the exact information to provide to the vendor. It was so easy.
I’ve been with Ognomy since October and had my machine for about a month. The follow up is amazing. The cost is very reasonable (I have a high deductible plan so I pay most expenses through my HSA; Ognomy handles filing my paperwork with my insurance to help meet my minimum deductible). Scheduling appointments (and changing them) is simple to do through the app, though the team is available to assist if you need. Before every appointment I get a call from the team to confirm my appointment and to answer any questions.
Honestly, this was one of the best decisions I’ve ever made for my health. I have no regrets and I’ve referred friends to Ognomy. If you are experiencing sleep issues and it’s impacting your life, do your body a favor and get the help you need with Ognomy. The process is simple, comprehensive, and effective.
Show less
Good UI, poor experience otherwise
Onboarding was extremely simple and intuitive, and then afterwards things quickly fall apart. The app did not notify me of the upcoming appointment, and then the practitioner ended up just calling me and doing the consultation over the phone. I still haven’t received an study kit in the mail, and there’s been no communication about next steps. I’m sure later versions will address some of these early bumps.
Show less
Response from developer
Hi Jon, thank you for your feedback. We apologize for the experience you had and that you didn't receive adequate communication. We are a young company and are still working through some of those early bumps, so we appreciate your patience. We will endeavour to make these improvements going forwards and hope you will continue your sleep journey with us.
Don’t waste your time with this.
Go to an actual doctor, this is just a way to steal money out of your insurance, 4 months desling with these people and still no cpap machine. Major waste of my time.
Update: no do not blame your incompetence on a shortage because it took about 4 month for you guys to send the information to a provider. Even after I clearly stated my condition your doctor still went through the process knowing full well it was going to be a waste of time. I express my discontent many times so lying in response to my review saids a lot about this company. On top of it all the providers you guys choose had to cancel the order because you did not send the required paperwork and now you sent my information to another provider who doesn’t event exist. Again I stand with my review and will encourage anyone to skip this and go to an actual sleep doctor.
Update: no do not blame your incompetence on a shortage because it took about 4 month for you guys to send the information to a provider. Even after I clearly stated my condition your doctor still went through the process knowing full well it was going to be a waste of time. I express my discontent many times so lying in response to my review saids a lot about this company. On top of it all the providers you guys choose had to cancel the order because you did not send the required paperwork and now you sent my information to another provider who doesn’t event exist. Again I stand with my review and will encourage anyone to skip this and go to an actual sleep doctor.
Show less
Response from developer
Hello - this review is an unfair representation of the events that occurred, which can be very damaging to a new business. We apologize that you didn't have the experience you expected, but it was due to circumstances that were unfortunate and out of our control. We explained this to you as it was due to a major PAP manufacturer recalling their machines, which we can do nothing about. We also contacted you regularly for additional support and often went unanswered. Perhaps next time you might contact a business with your concerns before leaving a public review.
Compassionate
Such a compassionate doctor. It would be so beautiful if every doctor showed the same bedside manor as Dr. Akinnusi. So much reassurance! Thank you🌻
