Leave a Review MobileAP
Payment methods
Hi could you please add Apple Pay as a means of payment,it would make it much easier.bahot121
Need AI to make this thing work!
Been waiting for confirmation of my registration. Back and forth with utility company and provided all requested info for verification only to be told they don’t have authority to confirm on their end. Yet they allow you to pay the bill? But I’m the landlord and simply setting this up for tenants in order for them to pay themselves. I have to send the pdf to the tenants and make their own payment.
Update 5/9/24: Since I posted the above review there has been no resolution whatsoever. Now the ap opens only to going paperless. I can’t see the pdf bills anymore. This feature doesn’t apply to me as a landlord since my tenants need to receive a paper bill. I can not assign a tenant’s phone number since it will be a problem if they moved out. They will receive the notifications instead of the new tenant. So guess what, I’m dumping this ridiculous ap and continue with paper billing.Show lessmt7u
Developer Response
Hi mt7u! I'm sorry to hear about the frustrating experience you've had with the utility company's verification process. We recommend reaching out to the utility company again, perhaps speaking with a customer service support, to clarify the situation and find a resolution. Your feedback is valuable, and we apologize for any inconvenience this has caused.Updated but can’t login
It was suggested to update the app. After updating, I could no longer login. Login seems disabled.AL199 user
Developer Response
Hi AL199! Thank you for the additional information. It appears that you are accessing the app from another country, which may be causing regional restrictions. Please note that our app is currently designed to function in the Philippines only.Pending Confirmation
Been waiting for confirmation. Back and forth with utility company and provided all requested info for verification only to be told they don’t have authority to confirm on their end. Yet they allow you to pay the bill? But I’m the landlord and simply setting this up for tenants in order for them to pay themselves. Crap!Show lessDeveloper Response
Hi mt7u! I'm sorry to hear about the frustrating experience you've had with the utility company's verification process. We recommend reaching out to the utility company again, perhaps speaking with a customer service support, to clarify the situation and find a resolution. Your feedback is valuable, and we apologize for any inconvenience this has caused.Latest version issues
Landing page on the latest version directs the user to paperless bill enrollment, but apparently, there is no Accept & Decline button under the T&C, forcing the user to either enroll for paperless bill or not use the app at all.
App developers should keep in mind that not all MobileAP users want the paperless bill (myself included), so enrollment shouldn’t be made mandatory.Show lessLorexTimeBar
Developer Response
Hi LorexTimeBar! We sincerely apologize for the difficulties you have encountered with our app. We would love to help you with this matter. Please get in touch with your local provider via Facebook or Customer Service Hotline, and our customer service representative will be ready to assist you promptly.It’s getting better😊
Now i can access my 3 accounts even faster than the previous version, even i’m out in the country. VECO it up! Thanks.GoldPisces
Developer Response
Hi GoldPisces! Thank you for your warm and appreciative message. It's always great to know that you value our feedback and prioritize customer experiences. Your well-wishes are greatly appreciated, and we look forward to continuing to enjoy your app. Have a fantastic day as well!Your updates made it worst
It went from ok to being crappy. Now I can’t even access my accounts. Now you want to require a mobile number, but it’s not even sending the OTP. How am I supposed to know how much to pay? This is so frustrating! Worst customer experience and service ever!Maizanz
Developer Response
Hi Maizanz! We would like to confirm if you are using the app from the Philippines? The app may not work properly if you are outside the country.Slow
Since Odette, your app is so slow when I try to launch it. I thought I needed to update but it has been updated.ShinVT
Developer Response
Hi ShinVT! We apologize for the trouble. Our technical team is working on the app and is checking for possible bugs. In the meantime, we'd like to ask you to uninstall the app and re-install it right after. Let's see if it fixes the problem. Thank you.Great App
This is a good app which you can see all your electric bills But recently it wasn’t updated that is why I gave 4 star ratingBBadio
Developer Response
Hi BBadio! We apologize for the trouble. Our technical team is working on the app and is checking for possible bugs. In the meantime, we'd like to ask you to uninstall the app and re-install it right after. Let's see if it fixes the problem. Thank you.
