Would be great if it worked properly
The new updated design is great, but whenever I try to log in it says it’s a bad request and I have to delete the app and redownload it. Very annoying
Constant reinstalling needed
This app constantly needs to be deleted and reinstalled to make it work. It frequently gives me a Bad Request message when signing in. This one is better than the last version, but still not quite there.
Lots of Issues
The app would be fine if it worked properly. To start, the facial recognition sign in hardly ever works and there are constantly issues signing in. Most of the time I have to give up and try the next day.
Great menu options IF app ever opens
I very much like the updated app and additional functions. WHEN the app feels like opening, there are several new and useful options from which to choose. I do wish that I could use mobil deposits for checks less than $10. I get a fair number of rebate checks for less than $10 and cannot do mobile deposit even when I batch them together for totals OVER $10. As I live 300 miles from Key West, and over 250 miles from Marathon Key (closest branch location), I end up tossing any checks I get for less than $10, essentially losing nearly $100/year.
Also, a good 75% of the time I find myself staring at the beautiful sea turtle while waiting and waiting for the app to open. Heck, I’ve even tried to high-5 him to encourage opening the app - to no avail. Most times I find I must delete the app and reinstall. Even then, multiple times when I attempt to log in, I get a “bad request “ pop up. This even when I am a million percent positive that I’ve correctly entered my credentials. It’s frustrating as h3ll.
Also, a good 75% of the time I find myself staring at the beautiful sea turtle while waiting and waiting for the app to open. Heck, I’ve even tried to high-5 him to encourage opening the app - to no avail. Most times I find I must delete the app and reinstall. Even then, multiple times when I attempt to log in, I get a “bad request “ pop up. This even when I am a million percent positive that I’ve correctly entered my credentials. It’s frustrating as h3ll.
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Doesn’t work
This app doesn’t work and seeing other reviews everyone has a problem with it. I can never check my account, I see turtle but it let me log in, each time I have to delete the app and reinstall it just to be able to check my account. When using computer (always the same computer) it doesn’t let me log in without requesting to send a code to a phone first. Very annoying, it shouldn’t take so long just to be able to check your balance
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Completely Broken!!
This new app is absolutely broken. Every time I try to log in it automatically locks my account. How did the old app work but this “new” app doesn’t. Please fix your stuff Keys Federal, it shouldn’t be too hard.
Terrible
I am rarely able to use this app since you changed it. I would really like to check my account, but way more often than not, I’m just staring at a sea turtle waiting for it to never open.
Trash like everything else they offer
What everybody else says freezing constantly. Be careful with your money around these people.
App has bugs
Will not store account information password and fingerprint for iPhone
Please fix!!!!
I can’t even login to see my account. Every time I try it tells me “bad request”. Android app and even the website has issues logging in as well. Not good at all.
