Can’t use without Face/Touch ID
This app is poorly designed. You cannot use it without having Face ID or Touch ID enabled.
scanning hkid doesn’t work
The App can’t scan my hkid, even after a dozen different attempts in various lighting conditions.
Update: got it to work on the 20th try. Trick is to not hold it in the angles it asks for. Instead, when it wants a straight angle on the first pic, angle it so the glare doesn’t show, then on 2nd and 3rd to tilt it, don’t tilt it as much as it says.
Update: got it to work on the 20th try. Trick is to not hold it in the angles it asks for. Instead, when it wants a straight angle on the first pic, angle it so the glare doesn’t show, then on 2nd and 3rd to tilt it, don’t tilt it as much as it says.
Show less
I can’t scan my HKID
Flash goes off automatically when scanning the 1st angle causing a big glare in the image. Not sure if this is the reason why my HKID can’t be scanned.
Registration process in a joke
The registration process is cumbersome and literally a joke.
The facial registration failed on me 23 times. I changed my background, got the light adjusted and am using and iPhone XR.
Save yourself sometime and avoid getting this app. For all you know some former govt representative’s business is the beneficiary behind the app.
The facial registration failed on me 23 times. I changed my background, got the light adjusted and am using and iPhone XR.
Save yourself sometime and avoid getting this app. For all you know some former govt representative’s business is the beneficiary behind the app.
Show less
Won’t scan
5 attempts at the 3 scan pass method. All say scan successful and then all say scan wasn’t successful. Bad technology....given up!
Scanning doesn’t work
Using a iPhone XR, so decent camera, somehow doesn’t allow the third and last scan to capture. So nothing to do with the camera quality I’d say.
Not working
Network problem
Does not work
Can’t scan the ID card. What a joke. I feel anything but smart after trying for 30 mins
Waste of time.
Couldn’t get it to scan my ID. Works about as well as what you’d expect from the government.
Network Problem
I have downloaded and tried to register using Wi-Fi network as well as my cellular network at least 6 times now and it keep coming back with unsuccessful due to network problem. I give up for now
