Getting mad
Response from developer
Hi Itadrin, thank you for bringing this issue to our attention. Please provide us information of your device, some screenshot or video recorded to Support@beemob.vn so that we can understand the situation.
Never received purchase
Response from developer
Thank you so much for contacting us. We're really sorry that you have encountered such negative experience with the purchase process. Have you logged into your Facebook's account or your Apple ID to save your progress? If you have logged in, please provide us the email address which you used to login to your Facebook's account or the Apple ID to Support@beemob.vn so that we can send the diamonds pack to you immediately. You can also contact us at Support@beemob.vn for further help. Once again, we're sorry for this inconvenience!
Specials not received
Response from developer
Thank you so much for contacting us. We're really sorry that you have encountered such negative experience with the purchase process. Have you logged into your Facebook's account or your Apple ID to save your progress? If you have logged in, please provide us the email address which you used to login to your Facebook's account or the Apple ID to Support@beemob.vn so that we can send the diamonds pack to you immediately. You can also contact us at Support@beemob.vn for further help. Once again, we're sorry for this inconvenience!
Fun and relaxing
Good game
Purchase
Will update when and/or if I get a reply.
Response from developer
Hi Gamelady314, thank you for contacting us! Could you please re-send us your email so that we can solve this problem accurately? We have received any email reported that user cannot receive their package. Our email is Support@beemob.vn. Please provide us information of your device, your package and time of payment so that we can check it immediately! We're sorry about the issue you have with the game!
Keeps closing
Response from developer
We’re sorry for the inconvenience. Crashing or lagging problems are closely related to devices. Please contact our support team at support@beemob.vn and share a detailed description of the issue, screenshots, device info and app version so that we can help you fix it.
Cooking speedy complaint
However, I have lost over $26 by buying more diamonds and although it said my purchase was complete, the diamonds never uploaded. I know it sounds stupid to keep buying them when it was stealing my money, I just really hoped it would work so I could keep playing. This has never happened to me with any other game. I’d like my money back or at least the diamonds but I don’t know how to go about doing that.
Response from developer
Thank you so much for contacting us. We're really sorry that you have encountered such negative experience with the purchase process. Have you logged into your Facebook's account to save your progress? If you have logged in, please provide us the email address which you used to login to your Facebook's account so that we can send the diamonds pack to you immediately. You can also contact us at Support@beemob.vn for further help. Once again, we're sorry for this inconvenience!
Fun
Rip off
Response from developer
Thank you for letting us know know about this. I’m sorry to hear you had such a frustrating experience. This is on us. Could you please leave us your email so that our team can contact you immediately? If you can provide us the information of the pack or items you have purchased with relevant screenshots, it could help us a lot to resolve this problem promptly and accurately.
