App/chargers frustration
I realize a new app is being developed however the current app is bad. Everytime I’ve had to use petro Canada chargers I’ve had to uninstall and reinstall the app. Not to mention the poor charging rates on their chargers. I feel better effort should have been put into developing a functional app before just slapping a poor product together. As well, when I’ve been at chargers half of the time I am unable to use a card because “card reader is down”
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Doesn’t work
Email notice stated app was being retired on December 4, 2024 but as of today, November 12, 2024, the app will not load beyond initial screen with Petro-Canada logo.
Fail, Fail, Fail! Don’t even bother stopping at Petro Canada! Sad!
Petro Canada has zero EV charging reliability in the Maritimes! Only thing that is consistent is how the systems are in a failed or failing state. Shame on you Petro Canada!
Nice app. Crappy maintenance of their hardware.
If you’re own app doesn’t recognize your status and availability what good is it. Called help line and confirmed their equipment, they don’t even know they have issues and I am certain it’s their issue. Back tracking at low SOC on poor information felt like a trap. Fail. Fail. Fail.
Chargers are never properly functioning - service is trash
The petro-Canada chargers are fail 90% of the the time. They either fail to initialize or they fail 2-3 min into a charge and it doesn’t matter how many times you try to restart. Go to a different charge network
Worst chargers ever should be ashamed
Never work properly and absolutely terrible support for drivers when they do work which is rare and I mean rare they misrepresent they speed they charge at
EV stations equipped with CCS or CHAdeMO which no one uses
Clueless company on what actual market is and needs, all EV stations equipped with CCS or CHAdeMO which no one uses anymore. Cannot charge a Tesla without an adapter. Tesla are 80% of cars on road!!
App doesn’t work
I’ve tried this app on both my iPhone and my iPad and on both devices the app freezes up at the Petro Canada opening screen. If there was a minus stars rating I’d choose that. As it is, the lowest rating I can give this app is 1 star - which is what I’ve done.
Last resort chargers
Super unreliable chargers. I try to only use the one Petro charging station close to my work as a last resort. More often than not, the chargers don’t work; either showing errors upon trying to initiate, card reader being unavailable, or the screen just not functioning. The app is also not great.. mine will often crash or just freeze on the initial starting up screen. If I ever call their help centre they’ll often say there’s absolutely nothing they can do.. even though other charging companies are capable of remotely starting their chargers..? Or at least offering compensation of some sort. Also Petro is some of the more pricey fast chargers considering how poorly they usually work.
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Very bad user experience
You click on things in the app like the “charge” button and nothing happens. You get to a machine and the only way to start it is from the app, but the app won’t work. You call customer service and the calls drop the instant someone answers. Note: you can stay on hold indefinitely. You just can’t talk to a person. Whole experience: a big middle finger from me.
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