Glitchy app glitchy chargers
Pay extra to use their services, only for app to rarely work, and chargers even less reliable
Never Works
I have tried to use this station on two trips.
It has never worked.
I follow the steps and it ALWAYS comes up fail.
But it sure takes your deposit $$$$ fast.
Now comes the battle to get my deposit back.
It has never worked.
I follow the steps and it ALWAYS comes up fail.
But it sure takes your deposit $$$$ fast.
Now comes the battle to get my deposit back.
Chargers ok, App poor
Seems I have to login every time I open it. And then today I was told there were no nearby chargers as I was stood next to a charger…..chargers work well though compared to some others. Fix the app and you’ll have a great product.
BRUTAL App
The screen to register your phone number is buggy. I have entered my 10 digit number multiple times and the page refuses to let me past the number entry screen?
Second on the same page, when I put in the valid number there is no “next” button- it simply freezes at the number entry page. The arrow at the top of page does nothing
Third and MOST aggravating, when I finally do get to the page to request the verification code, the texts take 5-10 minutes to arrive. Hit the button more than once to get another code - have to wait another 10 minutes.
Come on folks. Surely you can do better ( this from a vice president of a call center operation with national coverage). Hope your chargers are faster?
Second on the same page, when I put in the valid number there is no “next” button- it simply freezes at the number entry page. The arrow at the top of page does nothing
Third and MOST aggravating, when I finally do get to the page to request the verification code, the texts take 5-10 minutes to arrive. Hit the button more than once to get another code - have to wait another 10 minutes.
Come on folks. Surely you can do better ( this from a vice president of a call center operation with national coverage). Hope your chargers are faster?
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Worst app ever
Got to the charging station and the tap doesn’t work and there is a message to download the app. After downloading the app
Which took ages being in the middle of nowhere I go to sign up and it tells me my phone number is invalid. I check my number 2-3 times which is a Canadian number I have had for almost 10 years. Nothing wrong with it it’s just the app.
Thanks for the punishment Petro-Canada!
Which took ages being in the middle of nowhere I go to sign up and it tells me my phone number is invalid. I check my number 2-3 times which is a Canadian number I have had for almost 10 years. Nothing wrong with it it’s just the app.
Thanks for the punishment Petro-Canada!
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Garbage
As many others have stated, won’t allow you to enter a phone number during account verification. As a result, it’s entirely useless. Shockingly poor.
App doesn’t take phone number
Even after deleting and reinstalling app it won’t recognize phone numbers for the verification step to send security code
Says enter valid number, tried several
Other people on Facebook group Canada EV having same problem
Customer service no help after 20 min hold
Says enter valid number, tried several
Other people on Facebook group Canada EV having same problem
Customer service no help after 20 min hold
Worst app ever. Ask for a phone # for verification but does not accept a number
Won’t accept a phone # when the app asks for it. How can you miss such a bug?
Won’t even let me sign up
Hard to give more than a 1star rating when the app asks for a phone number, then says it’s not a valid number. Yes. It is. And it’s input correctly.
App not working
So seems like others are having problems
With the app and entering a phone number.
It’s 2023 and it still has not been fixed ?
With the app and entering a phone number.
It’s 2023 and it still has not been fixed ?
