Most awful app I have ever used
This app and the petro Canada charge station are the most awful ev charge experience ever. They don’t work spent hours on the phone with tech support who don’t know what to do when the app does work. Or I’d the charge station give error messages. The want to promote gas vehicles not ev so give a terrible experience. Go to a Co-op or FLO charging station.
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App won’t let me login
The app will not accept my cell number and so will not permit me to log in. There does not appear to be any way to login to the Petro-Canada-Canada EV account other than through the app, so I am stuck. Called support twice. Nothing useful from them.
Can’t register - phone verification fail
The app is asking me to verify my phone number. I enter my number and then it’s telling me “Please enter a valid phone number”. Garbage.
Invalid Phone number
After login, this app prompts for phone number for messages validation. I punched in my phone number and always received invalid number message. Called support and was advised to remove and download the app again. Still cannot resolved the issue.
Charger doesn’t work
Charger in Moncton never works…says it works..never fixed…waste of time
No petro points for charging?
Why I can not use my petro points card (add it to this app as I do it on the original gas app)? I'm a customer who is doing the exact same thing, just I happens to be filling up with electrons not gas/diesel... Please fix that. Thank you
Good when it works
The app works well when the towers are working, but falls apart when the chargers are having problems. First, the “call” button makes you call the gas station location where the chargers are. This would be great, if all the local station operators didn’t just tell you “I don’t run those, call the 800 number”. Second, the call center for the 800 number is not 24/7. If it’s close to midnight and you’re having problems with the charger, good luck. And when the station actually is broken, and they’re waiting for parts, the app will still tell you “available”. Apparently available means “we can talk to it, and nobody is charging. But it doesn’t mean “we don’t know of any issue with this station.” And if you do run into problems with a station, and it’s after hours, but you just want to let Petro-Canada know so they can fix it, too bad. You can’t report issues in the app.
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It just works
Clear, simple interface, and it responds quickly. A pleasure to use.
Response from developer
dubwise3691 - Thanks for taking the time to share your thoughts. So happy to hear you are enjoying using our app. Happy charging! -Alex
App
I have loaded the app, I’m at a charger but the app only has the PetroCan image and can’t get past that page.
Looked to see if there is an update but that’s it.
Guess it’s a work in progress
Update to my review.
I reloaded the app and re-boot the phone and now the system is working as it states.
Oct 20-2020 21.00 hrs
Looked to see if there is an update but that’s it.
Guess it’s a work in progress
Update to my review.
I reloaded the app and re-boot the phone and now the system is working as it states.
Oct 20-2020 21.00 hrs
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Response from developer
Dave - I'm really sorry to hear you are having trouble opening the app. If you delete the app and download our latest release, your issue should resolve itself. If that does not do the trick, please email us at customerservice@petro-canada.ca so we can look into this further. -Alex
Great addition!
This app makes it easy to pay and find stations. The ability to see station availability is also a plus. A suggestion for future versions would be the ability to earn Petro points for charging sessions.
Response from developer
lexcyn - So glad to hear you find the app easy to use and thank you for the feedback! I have shared this feature request with our app team. -Alex
