Upgraded
Just upgraded to the 3 and love how small the sensor is. Would like it to send alerts to my Apple Watch like the 2 did. Also have a place to put finger stick results in when it tells me to check. Glad I upgraded but would like to see some things added. Thanks
Edit - I found the alerts for my watch but it would be nice if it worked without the phone being close by. I don’t normally carry my phone around when I’m in my house. It would be nice to be able to go into a different room without it losing the signal. Just a thought. Thanks again
Edit - I found the alerts for my watch but it would be nice if it worked without the phone being close by. I don’t normally carry my phone around when I’m in my house. It would be nice to be able to go into a different room without it losing the signal. Just a thought. Thanks again
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HATE this version- stay with 2 if you can
There is NO way to silence the app, even if you’re in a career defining meeting with your boss, or a medical consultation, or driving, or god forbid, trying to sleep. I decided to write this review because I’ve been woken up now six times from 3 to six in the morning (and it does this regularly).
What for? 1) high glucose (fine, I went and took insulin 2) high again (because it wasn’t working fast enough 3) low - though 63 isn’t dangerous and 4-6)‘signal loss’. And NOTHING shuts it up other than turning the phone off entirely. Not notification settings or silent mode or closing the app. I HATE it. If I could rate it negative stars I would. Sleep loss makes me cranky and it’s literally beeped at me three times while I was writing this.
What for? 1) high glucose (fine, I went and took insulin 2) high again (because it wasn’t working fast enough 3) low - though 63 isn’t dangerous and 4-6)‘signal loss’. And NOTHING shuts it up other than turning the phone off entirely. Not notification settings or silent mode or closing the app. I HATE it. If I could rate it negative stars I would. Sleep loss makes me cranky and it’s literally beeped at me three times while I was writing this.
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Average
With no option for separate reader (as libre2), the app needs work. Connectivity is great, and minute updates are nice. I would like to be able to preview what the alerts sound like so I know what to expect, but it doesn't do that (like when you change the sound for a timer). A vibrate option would be great as well. Supposedly the app follows phone settings, but I have my phone on silent and I only get audible alerts from this app. Zooming on the line graph of sugars would be nice too. I would do 3.5 stars but it wont let me.
Edit: I figured out that if I turn off the “override do not disturb” option then I do get silent alerts. The problem is still at night when a less intrusive audible or a vibrate (which the libre2 had and worked well) would be nice. Also, I know it is a safety feature, but the critical alert for below 55 is very intrusive, especially when I already took food and drink to correct a dropping sugar, but the interstitial fluid hasn’t caught up to that yet. There should be an option to suspend low alerts for 30 minutes when I have already eaten to correct a low. I think having figured out the DND feature thing, I will upgrade to 4/5.
Edit: I figured out that if I turn off the “override do not disturb” option then I do get silent alerts. The problem is still at night when a less intrusive audible or a vibrate (which the libre2 had and worked well) would be nice. Also, I know it is a safety feature, but the critical alert for below 55 is very intrusive, especially when I already took food and drink to correct a dropping sugar, but the interstitial fluid hasn’t caught up to that yet. There should be an option to suspend low alerts for 30 minutes when I have already eaten to correct a low. I think having figured out the DND feature thing, I will upgrade to 4/5.
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Response from developer
We'd like to follow up with this. Please give us a call at 855-632-8658 so we can better assist.
Not happy right now. Hopeful.
I have worn a sensor for 8 days now that I cannot even activate. When will Abbott upgrade the App so it works with IOS 16.2. I called the help desk and two people told me it is not connecting to the App or activating because the IOS is not supported. I can’t believe this…as that would mean all Libre users who let their iPhones upgrade their IOS automatically would lose functionality to read their Libre CGM.
And I cannot believe that even if the IOS is not supported it should atleast connect to the device.
This is a very bad experience.
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Original post
New user. I painlessly attached the sensor. However the Bluetooth would not connect. No reaction. Found out my OS was 14.8.1 which is not supported but expected it at minimum to connect. Called Abbott. Easy to reach. Walked me through steps. Then told me OS not supported. Decided to upgrade my OS. Only option was 16.2. Still did not work at all. Called again. Walked through all the steps again. Told only 16 is supported. Not 16.2 the most recent OS. Told to downgrade my OS. No idea how. Asked if I had another phone. Basically have a sensor stuck in my arm doing nothing. I would think Abbott would roll out more robust apps and that at minimum supported new releases. Atleast it does not hurt. Frustrated but hopeful for compatible app.
And I cannot believe that even if the IOS is not supported it should atleast connect to the device.
This is a very bad experience.
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Original post
New user. I painlessly attached the sensor. However the Bluetooth would not connect. No reaction. Found out my OS was 14.8.1 which is not supported but expected it at minimum to connect. Called Abbott. Easy to reach. Walked me through steps. Then told me OS not supported. Decided to upgrade my OS. Only option was 16.2. Still did not work at all. Called again. Walked through all the steps again. Told only 16 is supported. Not 16.2 the most recent OS. Told to downgrade my OS. No idea how. Asked if I had another phone. Basically have a sensor stuck in my arm doing nothing. I would think Abbott would roll out more robust apps and that at minimum supported new releases. Atleast it does not hurt. Frustrated but hopeful for compatible app.
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Great product, awful iOS app, dev response is a joke
I’ll echo most of the other reviews and one specifically saying that it’s 2022 and the app is stuck in 2010. It’s almost like Abbott doesn’t want you to take your valuable health data outside of their environment for some reason. They don’t integrate with anything, like Apple health, watch, etc..
The developer response in these reviews is laughable. Hey Abbott, we can see your response from review to review. The copy and paste approach makes you look just as awful as your antiquated app. For the price I pay for these sensors, I expect you to do a lot better!
At the end of the day I can’t say I don’t recommend the sensors but after reading these reviews I’m wondering if I shouldn’t be trying the dexcom sensors?!
The developer response in these reviews is laughable. Hey Abbott, we can see your response from review to review. The copy and paste approach makes you look just as awful as your antiquated app. For the price I pay for these sensors, I expect you to do a lot better!
At the end of the day I can’t say I don’t recommend the sensors but after reading these reviews I’m wondering if I shouldn’t be trying the dexcom sensors?!
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Libre3 app is a huge Disappointment
I love the new Libre3 sensor, kudos. But I feel like I’ve been snookered on the functionality of your iPhone app. It’s 2022, but the app is stuck in 2010. Where is the Apple Health integration? Where is the Libre Home Screen Wiget? Where is the Apple Watch app? Or the watch complication?
It feels like you went out of your way to make monitoring your BG as cumbersome as possible. If you wanted to help your customers, then make the data as accessible as possible. I.E. Home Screen widgets, Lock Screen widgets, watch app, watch complication and Health integration so I can get my BG into my “real” Diabetes Management app. This app is a complete disappointment. For $1,300 a year in co-pays plus what my insurance pays, you have delivered an embarrassing product. I’m jealous of my son’s Dexcom app which displays his BG in a Home Screen Widget. I’m dumbfounded the only improvement you made to collect a BG, is I don’t have to hold my phone up to my arm, but I still have to open the app. (Insert face slap emoji here)
It feels like you went out of your way to make monitoring your BG as cumbersome as possible. If you wanted to help your customers, then make the data as accessible as possible. I.E. Home Screen widgets, Lock Screen widgets, watch app, watch complication and Health integration so I can get my BG into my “real” Diabetes Management app. This app is a complete disappointment. For $1,300 a year in co-pays plus what my insurance pays, you have delivered an embarrassing product. I’m jealous of my son’s Dexcom app which displays his BG in a Home Screen Widget. I’m dumbfounded the only improvement you made to collect a BG, is I don’t have to hold my phone up to my arm, but I still have to open the app. (Insert face slap emoji here)
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When it works it works…until it doesn’t
I received my first sensor as a sample, that is the one and only sample that worked the full 14 days. Every sensor after only worked for 7/8 days, that’s including the replacement sensors I got from the company. So now I’m on my third sensor since my initial sample. I contacted the company and they just sent me a replacement, which is nice but doesn’t fix the root cause, plus I had to go through a whole process of shipping my used sensor (I didn’t know this was necessary the first time it failed, but knew better for the second time). The whole point of this was to make it easier to monitor my blood sugar, but between the troubleshooting, the emailing, the calling, shipping, waiting for a replacement ,and the cost, I might as well just go back pricking my finger.
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Works well except when signal gets lost
So every time I lose the signal (for example, I have to plug my phone in and I go somewhere else in the house like two rooms away) it loses the signal and the only way to fix it is to delete the app and start all over (reinstall, relogin, and reset all your preferences). I have tried Turning Bluetooth off and back on but that never works. There should be a way reestablish connectivity. I thought maybe if there was a way to logout and back in but there is not a way as far as I can find. It is really getting annoying.
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Good is the enemy of great.
With that constant streaming of data there are so many new opportunities to make features that make that data more accessible and frictionless to keep tabs on. Abbott could display my live glucose data on my Apple Watch. They could have a Lock Screen Widget that displays current glucose.
There could be Home Screen widgets that display current glucose or even charts. Heck, there could even be a Shortcuts action that retrieves the most recent reading so that I could integrate my Libre data with other automations. Or even HealthKit integration (or literally any way to get at your own data whatsoever).
And this app does none of those things. It has the same UI we have had since the Libre 1, which itself felt like they ported the UI of the reader devices to the iPhone without actually reimagining it for phones.
Abbott, what are you waiting for? This is not some low end app; this is a system that easily costs over a thousand dollars in copays alone per year. Invest in making the LibreLink app world class. Dexcom has had Apple Watch support for years!
There could be Home Screen widgets that display current glucose or even charts. Heck, there could even be a Shortcuts action that retrieves the most recent reading so that I could integrate my Libre data with other automations. Or even HealthKit integration (or literally any way to get at your own data whatsoever).
And this app does none of those things. It has the same UI we have had since the Libre 1, which itself felt like they ported the UI of the reader devices to the iPhone without actually reimagining it for phones.
Abbott, what are you waiting for? This is not some low end app; this is a system that easily costs over a thousand dollars in copays alone per year. Invest in making the LibreLink app world class. Dexcom has had Apple Watch support for years!
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Response from developer
Thanks for letting us know. We appreciate the feedback.
Irritating alarm issues.
Firstly, I should say I’m a big fan of the new, smaller sensor hardware. Better accuracy, no need to remember to tap and less single-use plastic are all welcome. That said, I’m getting a lot of “critical” alerts which are just the app losing the Bluetooth connection. I’m on a new iPhone and if i restart the app it’s then fine - so I doubt it’s a hardware issue. The worst thing is that if I disable even just the audio alerts (so I’m not bothered at work by multiple false alarms) the entire app stops working! Why isn’t this an option!?
I’d also echo some other reviews in saying that HealthKit and Watch integration would be nice (perhaps it’s coming?). Lastly - not sure if this was a one-off, but I’d got used to the Libre 2 sensor application being completely painless - this first Libre 3 stung like a wasp!
I’d also echo some other reviews in saying that HealthKit and Watch integration would be nice (perhaps it’s coming?). Lastly - not sure if this was a one-off, but I’d got used to the Libre 2 sensor application being completely painless - this first Libre 3 stung like a wasp!
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