Works Ok
I’m a huge fan of the lock itself, works great in cold (-30 some days), rain, direct sun, etc. but this is about the app. It has some flaws, doesn’t like to connect sometimes, or resets its settings to “only when using app” so my “magic touch” option doesn’t work for me. When it actually does work (which is actually pretty often, more often than not), it’s just too short of a duration. My issue is I have to drive up to my home and then back into my garage. When I drive up, it recognizes that “hey, he’s home, time to get ready!” and by the time I get back to the door after parking, the longest setting (30 seconds) has already passed and I’m stuck putting in my passcode or opening the app and using it directly. Not an issue most of the time but when it’s pouring rain, the magic touch or smart open would be really nice. If there was a way to get some longer times options for it to stay in those modes (maybe 1 minute, 1:30, 2 mins) it would be phenomenal and would definitely be a full 5 stars! Otherwise, no other real complaints right now!
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Response from developer
We appreciate your feedback, we are continuously developing and improving our products and services. Rest assured that we will relay this to the team. If you need further assistance kindly message us at support@thekeywe.com
Add apple watch!
Let us open the door with apple watch!
Response from developer
Thank you for using KeyWe door lock. Apple Watch is not available yet. We will try to make it possible.
Multiple issues-how do you talk to someone
Multiple issues with the lock. No way to contact anyone through the phone. Only an email address.
Response from developer
This app can only be used by users who have authenticated the actual email. If you add a subscribed user, that user is immediately available to use. If you have any other questions or concerns, please contact us at support@thekeywe.com.