Secret Photo Vault User Reviews

Thi Nguyet

Top reviews

Most RecentHighest RatedLowest Rated

Deleted all of my photos

I’ve used this app for years. It worked fine. All in a sudden the app has a new layout, my folders are still there but all of my photos are gone. They deleted all of my photos, they are claiming to a lot of people that they’re commenting on the wrong app, but I used THIS app, and my photos are gone.

Show less

nototumblrban

3 years ago

Response from developer

Hello, we are sorry for the issue you are having! Could you please provide us with the screenshot of your problem? Please provide us with your email or whatever you use to register so we can check on private cloud. If you could send us a note at the "Feedback" section of the app, we can look into this issue. We look forward to hearing from you!

Not worth it

This is the second time I have lost all my photos with this app. The first time it just stopped opening up so I had to reinstall the app and everything was gone. This time all I did was an app update (for the new 6 digit pin) and again everything is gone. Don’t waste your time or your money because eventually you will lose your photos if you use this app.

Show less

cyn_1_1

3 years ago

Response from developer

Hello, we apologize for the problem you have had. Could you please provide us with the email you used to sign for the app? We will check your items again in Private Cloud. Please give us feedback via the "Feedback" section in the app for early support, thank you!

cant see my old photos

With the most recent update (1.10) all of my photos are gone and i can not switch between folders anymore, only the main folders. they were all updated by the in-app cloud. was just wondering how to fix this?

Venomcatch45

3 years ago

Response from developer

Need help

Having issues signing in
Apparently my subscription expired , now trying to renew and app won’t let me
Can you please help
Thank you

Eeve!!

4 years ago

Locked out

""""""Purchase identifier invalid """""ERROR.....I've been dealing with this for over two months my subscription has expired I got no notice, I've emailed , I've contacted Apple ,I never had an issue until it expired but there's no place to renew ...any advice would be great ..

dryskick

4 years ago

Awful

Considering how useless the developer is in responding to real questions, here is the workaround (it’s been stated before). Put your phone on airplane mode, and wait at least a minute or to. Then when you go into the app you’ll actually see an X in the top corner which will let you get past that screen that asks you to upgrade. Once you do that secure all your pictures and remove them from this garbage app. Then make sure to never download another app from this crook again.

Show less

Lex Loosebelt

4 years ago

Response from developer

Hello! We only have one app ""Secret Photo Album: Underlock"", and the one you've used before is called ""Secret Photo Vault - UnderLock"" is not ours. There are many users who confuse 2 apps like you, we've helped you find the Unlock Lock app developer site link, please contact them: http://hypeitem.com/#home

Not working

So I haven’t utilized the app in a while and when I tried to do so it wouldn’t allow me to gain access to my photos. It directed me to another screen to purchase the app instead of using it for free like I use to. I was willing to pay for it in order to get my photos but that wasn’t working. I’ve been trying to get my pictures for 2 mos.

Show less

Sire king king

4 years ago

Response from developer

Hello, we're sorry, we can't help you in this problem. We only have one app ""Secret Photo Album: Underlock"", and the one you've used before is called ""Secret Photo Vault - UnderLock"" is not ours. There are many users who confuse 2 apps like you, we've helped you find the Unlock Lock app developer site link, please contact them: http://hypeitem.com/#home

Lawsuit coming

After forcing people to purchase access, they discontinued the support. All photos are gone and cannot retrieve them. I’m joining the class action suit

Yghhcgg

4 years ago

Problem logging in

I have the exact same issue, bought the premium package still cannot logon or get a refund. I can see my files when I log on too then the error message comes up.

Big Pippa