Secret Photo Vault User Reviews

Thi Nguyet

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Do not get!!!

Lost all my previous pictures, videos, and more.
If you care about your rating then work with developers to get old info back to your customers.
Older app is even gone from App Store. Was this a scam to just get sensitive information pictures videos ?? It’s just wrong.

so upset!!!!!!!

4 years ago

Fraudulence or incompetence?

The app recently became unusable without warning. Lost access to a lot of photos I had only one copy of. I know they still exist because for a brief moment when the app opens I can see the album and the cover photo, but then a popup telling me I need to purchase premium access comes up and has an error so I can’t to that either. DO NOT BUY OR USE THIS APP. The developer will comment and lie that it’s not their app.

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jonthom910

4 years ago

Response from developer

Hello, we are very sorry with the problem you are having! These two apps are completely different. Since you have stubbornly assumed that our app with the app you mentioned is the same, we've helped you find the Unlock Lock app developer site link. http://hypeitem.com/#home

Do not buy/download. Lying app

I am having the same issue as everyone else. I bought a $2.99 a month subscription to view my pictures. I was forced to do this to view them. They keep saying they are a different company but it is literally the same name. They took the money and ran. I have screenshots that the company name is the same.

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halloweencommunitysunny

4 years ago

Response from developer

Hello, we are very sorry with the problem you are having! These two apps are completely different. We only have one app "Secret Photo Album: Underlock", and the one you've used before is called "Secret Photo Vault - UnderLock" is not ours, so we can't help you. When you need support, please contact us via the "Feedback" section of the app. We are hoping for a 5* rating so that we can make the app better in the future, thank you!

This app is nonsense

Screw this app everyone! They updated and locked me out of my former photos no options to retrieve them even if I tried to do their 15$ a month subscription they wouldn’t let me! They just locked me out do not get this app! If I could leave a zero I would! Absolutely trash!

trashApp13

4 years ago

Restore or deal with the previous developer

Please restore or deal with the previous developer to restore the previous app.. you will regain all your clients when they have access their photos

element2513

4 years ago

DO NOT BUY THIS APP

The same developers had an old app in which I saved highly sensitive, special things to and have been paying for every month. They just cut access to the app and I can't even retrive my pics and materials. The least they could do is forewarn and allow one to export all data. Horrible developers, charge a ton and then just trash the stuff you've been paying to keep. SCAMMERS!!!!!!!

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NotHappy805

4 years ago

All of my photos are gone!

As stated in a previous review, without warning, all of my photos are inaccessible and gone forever. I can’t replace these memories. I am asking for help in locating someone or the developer who can help or just fix the app. It’s horrible.

Scorpian Sun

4 years ago

Response from developer

Hello, we are very sorry for the problem you are having. Are you saying the application "Secret Photo Album: Underlock" or " Secret Photo Vault - UnderLock "? If the old application you use is called "Secret Photo Vault - UnderLock" then it is not our application, so we can't help you. We are hoping for a 5* rating so that we can make the app better in the future, thank you!

Wont let me back in

After i login..it asks for me to sign up for premium, with no way of closing the window. Even when i try to start premium it says the purchase identifier is invalid. Need help asap.

koda8024!

4 years ago

Photos are lost

How can you say there are two different apps?

1. If you search for “Underlock” one app pops up!

2. The app picture is exactly the same as the one that everyone is having issue with!

I call complete B.S.! Fix the problem so we can have access to our photos! It's that simple!

All photos are lost due to creating a new app and not be able to log into the original app. VERY DISAPPOINTED!

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tlm980s

4 years ago

Question

I would like to know the answer to the mans question above about the other app UnderLock. Why can’t I get to my videos and photos? I need contacted by someone ASAP or lawyers will be involved !!

JRho19