Pricey but worth it…most of the time
The crib itself is well made and sturdy, the soothing features have helped us get our newborn down for naps during the day… usually. For the price tag though it is absolutely insane to me that the AI is as buggy as it is. The crib never knows when the baby is in it. Like not even one time has it accurately detected where he is. I have to change the status myself and flag it. This leads to it not soothing when it should because it decides he isn’t in there when I haven’t moved him. Also the lack of a secondary monitor is also crazy to me, I have the newest iPhone and it can’t even make it through a nap without half of the battery being gone. I had to use our secondary monitor and with the netting around the crib being thicker I can’t see him through it, only hear him which defeats the purpose of an in crib monitor. Just seems like some major oversights for something this expensive. If these things were fixed, I would give this a 10/10 and say it’s worth the money.
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Dangerously unreliable monitoring
Of all the things this app is doing the MOST IMPORTANT is RELIABLE baby monitoring. The video/audio call disconnected several times in the same week. Even though our wifi system has complete coverage and stability. The grandparents had to call to let us know that the little one is crying his eyes out!!! This is traumatizing for the baby! For this price tag I expect rock a rock solid experience! The 15$ babyphone from the 80s I was monitored with is still more reliable that this cradlewise system! And to top it off there is no desktop app or recording option and i have to setup the system every single time the power is disconnected ! This is ridiculous! I want my money back!
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Great idea, horrible orchestration
The app rarely ever works as it should. If you plan to get a Cradlewise, plan to have a separate monitoring system as well. The video hardly ever loads anymore, the crib constantly has to be reconnected to WiFi, and sometimes the app just doesn’t work at all.
As far as the product, the bounce varies wildly (for example 30% one day is barely a bounce, the next day 30% is a very intense bounce). Sometimes it doesn’t bounce at all. But when the bounce does work, it is great!!
The “smart features” never work properly.
All in all, when the Cradlewise is having a good day, it’s the best purchase I’ve ever made. However, it has far too many downfalls to invest that amount of money.
Yes, I’ve contacted support. I’ve emailed with them so many times over the last year. But the problems always return. So I’ve just accepted this is the product.
As far as the product, the bounce varies wildly (for example 30% one day is barely a bounce, the next day 30% is a very intense bounce). Sometimes it doesn’t bounce at all. But when the bounce does work, it is great!!
The “smart features” never work properly.
All in all, when the Cradlewise is having a good day, it’s the best purchase I’ve ever made. However, it has far too many downfalls to invest that amount of money.
Yes, I’ve contacted support. I’ve emailed with them so many times over the last year. But the problems always return. So I’ve just accepted this is the product.
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Cradlewise: A Lifesaver for Modern Parenting
Ignore the negative reviews on this. They all appear to be rooted in user error.
The Cradlewise app and crib have been amazing for our baby care. We’ve had no issues with connectivity, and the dark mode color pattern was a minor adjustment. What really stood out was the stellar customer service. When the temperature sensor in bassinet mode was off, they guided us through several fixes until it was resolved.
For those used to connected devices, Cradlewise is super easy to use. It might be a bit of a learning curve for others, but it’s definitely worth it. The app offers great features that make the crib incredibly functional, providing peace of mind and convenience.
The Cradlewise app and crib have been amazing for our baby care. We’ve had no issues with connectivity, and the dark mode color pattern was a minor adjustment. What really stood out was the stellar customer service. When the temperature sensor in bassinet mode was off, they guided us through several fixes until it was resolved.
For those used to connected devices, Cradlewise is super easy to use. It might be a bit of a learning curve for others, but it’s definitely worth it. The app offers great features that make the crib incredibly functional, providing peace of mind and convenience.
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Love it but use a backup for monitoring
I wish we had started using the Cradlewise earlier since the bassinet is roomy and the video camera reliable. We did have an issue after using it for several months with the base making a clicking sound. Customer service promptly sent a new base and the item has worked perfectly since then.
My biggest complaint is that I don’t rely on the built-in monitor to wake us overnight. Our room is far from our child so we have a nursery camera with its own monitor that only turns on when it detects noise or movement. The Cradlewise app phone alerts are not loud enough to wake us and I don’t like having the app running & illuminated while we’re trying to sleep.
Despite this, I would recommend the Cradlewise to friends and family. Our baby has been a great sleeper.
My biggest complaint is that I don’t rely on the built-in monitor to wake us overnight. Our room is far from our child so we have a nursery camera with its own monitor that only turns on when it detects noise or movement. The Cradlewise app phone alerts are not loud enough to wake us and I don’t like having the app running & illuminated while we’re trying to sleep.
Despite this, I would recommend the Cradlewise to friends and family. Our baby has been a great sleeper.
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Crib is too small and has connectivity issues all the time, but still good product
The crib is much smaller than a normal one, and so you can put in a softer or thicker mattress. My 3 month old rolls and is always up against the sides. But what’s more annoying. The thing has always had connection issues. About once a week the app doesn’t connect to the crib. How are you supposed to monitor your child if it doesn’t connect? Their customer service isn’t great. When they respond, they send like 20 text messages in a row instead of one long one. And it’s always the same thing. Power cycle the crib, and either restart the app or reinstall it.
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Most valuable technology in our house(after appliances)
Other than the basic appliances, (refrigerator, oven, microwave, washer/drier, the Cradlewise is the most valuable technology in our home. The number of additional hours of sleep we’vd been able to get because of it is simply priceless. I’d probably pay 3x the cost to have a Cradlewise in our home. Frankly, it’s a no brainer. Our baby was born nearly 10 lbs so at 4 months the Snoo would already be out of the picture due to its size limitations.
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Wonderful crib, but app needs work
We looooove our Cradlewise. We purchased it a little late in the game, when our son was 7 months old. He went through the 6 month sleep regression phase and we all suffered until we got the Cradlewise. It took a little over a week for him to adjust to no longer cosleeping with us, but after that, we’re all waking up refreshed. Our son has a significantly better sleep routine because of the Cradlewise. I thought it was a gimmick, but it definitely isn’t! Our little one will still wake up occasionally wanting us to rock him back to sleep, but Cradlewise does all of the heavy lifting for the most part — soothing him when he’s stirring at night, offering sleep sounds, and providing us with a camera (and sound!) to watch him when we’re in a different room. My only issue with Cradlewise is the efficiency of the app at times. There have been several times when I couldn’t turn on the sleeps sounds for some reason, and I have to unplug the bed, waiting for it to reboot. This would normally be fine expect when it’s nap time and your child has no patience to get to sleep.
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App/support needs work
Crib won’t connect to Bluetooth or WiFi. After troubleshooting with their team, they ran out of ideas after the typical “have you tried turning it off and back on again.” Will likely be returning for a headache free product from another brand that has a more polished product.
**updated review to 4 stars. Support team connected with me via zoom to correct issues.
**updated review to 4 stars. Support team connected with me via zoom to correct issues.
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Response from developer
Hi, We sincerely apologize for any inconvenience experienced during the pairing process and with WiFi connectivity. It appears that we've successfully addressed this issue for you. However, if you find that the problem persists or if there are any lingering concerns, please do not hesitate to inform us. We are more than willing to continue troubleshooting with you to ensure a satisfactory resolution. Your feedback and satisfaction are of utmost importance to us.
CradleCRIES**
***Update*** All is good so far. Ended up getting on a call with tech team. To CW- thank you for the assistance. Apparently the “pairing issue” was something that needed to be resolved by a Live Technician only. Firmware needed an update.. which should come with the instruction manual as a slip, prefacing, “To best assist your growing family into a seamless experience, please select an appointment slot on our website for a Live Technician to complete wireless pairing setup.” ******* HOLY. Smokes. I am literally in awe of how much this has made me cry trying to pair the crib to the WiFi- app- whatever. My honey works is in a senior position in Tech industry, and when I tell you he thinks this company is run by a bunch of cheap-outsourced labor… he’s not wrong. I, however, am a teacher, and have the utmost patience in the world… until today with this product. We re-read the directions, rebooted, troubleshooted, spoke with “Tech Support”— the automated 24/7 one, and spent so many hours attempting to get our CW “paired”. It is such a let down. An EXTREME let down. Our baby is coming in early, in a few days to be exact, and I feel completely blindsided by this company’s promise. I requested an immediate refund and initiated return asap. To the CW company- Hire a proper tech team to get your product in working order please before you ruin another pregnant person’s milestone into motherhood.
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