Leave a Review Dutch Bros
New app is awful
The new app is quite frankly terrible. It’s so much worse than the old one- which worked just fine. if you wanted to add mobile ordering to SOME locations (considering none of the many locations around me even offer it, rendering that particular feature entirely useless to me) it would have been a lot better to just add a separate tab or something for it. My biggest beef is that I can’t even see the entire menu like I used to be able to do in the old app. There are drink flavors I fully remember being available that aren’t listed anywhere in the current app! I just do not understand why Dutch would spend the large amount of money I’m sure they did making an app so much worse than the one they already had. It’s made me nearly stop going to Dutch entirely. I went from going AT LEAST every other week if not multiple times a week to not being able to remember the last time I had it (it has to have been MONTHS) simply because this app change has annoyed me so much. If something doesn’t change with it I’m not sure I’ll return except to cash out my points for free drinks I already have.Show lessELIZABETH T 1991
Developer Response
Thanks for the feedback! We’ll pass your suggestion over to our team 😁So sad
I have been going to Dutch since early 2000’s shortly after they aired in undercover boss. I have always loved supporting local businesses and small franchises that have a good back story. We loved Dutch until they changed to using this app. Now all the points I had been saving I went to use only to find out they expired. Wow how can you go from not having the little cards that we can use whenever to putting a time stamp on when I can use what I saved up for. Not only did those points expire but you see my birthday ones were gone. I miss the family Dutch used to inspire and care for. Sadly today was the last straw. I continued to keep going just to support and good coffee. Over the years of going I am the only one in my family who drinks coffee but we would get non caffeinated drinks for others. I can’t count the times we ended up with caffeine in our drinks and today I had it. Simple drink coconut milk and white chocolate nothing else yet came home and bam espresso added again and my debit card was charged higher than the amount it cost. Yes it has been reported but our family will no longer support Dutch BrothersShow lesskeepsTellingMenametKen
Developer Response
Oh, no - sorry you’re missing points! Head over to rewards@dutchbros.com and we’ll get you all squared away! So sorry to hear you didn’t enjoy your drink, please send us an email at feedback@dutchbros.com so we can make it right!Horrible app redux >:(
The new app interface is unintuitive to use, lacks crucial features the previous version had, and actively discourages me from going to Dutch Bros.
Checking dietary facts is now incredibly frustrating; you now have to load a TWENTY FOUR-page PDF in your browser and hunt through the wall of tiny text rows to find your drink, then read through FOURTEEN different columns to find the specific nutrition stat you need. Before the update you would simply click on the drink you wanted and then read that specific drink’s nutrition facts quickly and easily.
You used to be able to open the app and instantly look through the menu. Sometimes I would read through the menu for fun and would end up going to Dutch Bros when I hadn’t even planned to. NOW, however… I open the app and have to go to the order tab, find the location I want, and click the menu button because nowhere near me even has this new order ahead feature. These extra steps are just so unnecessary! When I’m in the drive through I just want to quickly look at the menu without having to load multiple useless pages.
I have genuinely gone to Dutch Bros about 50% less than I did prior to this update. I’ve seen nothing but similar negative experiences from other users, particularly on Reddit, and sincerely hope that the update gets walked back. Completely reverting to the old app and just adding another tab for ordering ahead would be the best move to make here.Show lessDevinEdwards8
Developer Response
We’re dedicated to making your app experience better! Let us know what we can do! 🧐 Send us your thoughts at rewards@dutchbros.com