Upset
I can’t get food ordered because there’s no state near where I live! 😡
Bug Or Something
I’ve had my canes account for about a year now and I’ve ran into multiple problems using it such as the app won’t letting me login saying I was banned from the website when I haven’t used my app in a while and my Caniac rewards not loading. And from my understanding and everything so far this only happens to me and I don’t understand why, FIX THIS.
UPDATE: Thankfully my problem has been resolved I believe it was just a minor bug with my account but when I reached out the the Canes Team they really helped me out ALOT with my issue and now iam receiving my rewards and canes caniac emails again.
UPDATE: Thankfully my problem has been resolved I believe it was just a minor bug with my account but when I reached out the the Canes Team they really helped me out ALOT with my issue and now iam receiving my rewards and canes caniac emails again.
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Response from developer
Oh no! Please call us at 1-833-HICANES or contact us at www.hicanessocial.com. We want to address what occurred because we want to serve you better next time around.
Error After Update
This is ridiculous. First, I’m forced to update the app before using it “to make things better”. Then, when I do that exact thing, I can’t use the app anymore. What’s the purpose of a mandatory update “to make things better” if it doesn’t actually do that. Nothing I have done makes it to where I can log in again. I can’t share an image to show the error but it keeps telling me that, “You are being rate limited” because the owner of the app has temporarily banned me from accessing it. I can’t even make an order without signing up or logging in. Maybe another mandatory update needs to happen to actually make the app work. I’ve never encountered this in the many apps I’ve downloaded and it makes me want to stop going entirely. If I’m “temporarily banned” after updating the app, maybe I’ll just forget that the company exists.
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Response from developer
Thanks for reaching out to us. This is not the experience we want for our Customers. We want the chance to make it better, so please call us at 1-833-HICANES or contact us at www.hicanessocial.com to give us more info.
Worst fast food app out there
This app never fails to….well fail. Half the time I give up eating at canes bc this app lets me go all the way through ordering before glitching out. I’m ashamed to say I’ve been trying to use the app to order for about an hour tonight. Over the time I’ve used the app glitches have ranged from saying the store is closed when it isn’t, saying my account has an issue, saying items are available etc. tonight everything went well until it asked for my car information which I entered and then went I hit continue I just get stuck on a white screen. Changing the method to in store pick up works fine. Changing the store you still get the same issue. I’m a believer of if you can’t do it well don’t do it. You’re app has only caused me inconvenience.
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Actual Great Customer Service
We all know customer service nowadays can be overall very poor for most customers to endure, however, this was not the case with my experience at Canes!
I have been enjoying eating at Canes for years now and somehow just found out about their club reward cards. I instantly visited my nearest Canes location, received a Club card and went home to activate it. The worker there told me I’d even get a free box combo within 48 hours of completing registration/ sign up. I believe I followed all instructions to complete my sign up and verification process, however after waiting a couple weeks, I did not receive my reward. I then placed my concern within Canes customer support through the app.
In less than a few days I received an email informing me the matter has been resolved and my reward was available. I Really appreciate timely responses , especially ones that provide quick and easy resolution. Thank you Canes, though this may be small, it is VERY significant to me, especially considering it is very difficult to receive effective / satisfying customer service, even for the little things.
I have been enjoying eating at Canes for years now and somehow just found out about their club reward cards. I instantly visited my nearest Canes location, received a Club card and went home to activate it. The worker there told me I’d even get a free box combo within 48 hours of completing registration/ sign up. I believe I followed all instructions to complete my sign up and verification process, however after waiting a couple weeks, I did not receive my reward. I then placed my concern within Canes customer support through the app.
In less than a few days I received an email informing me the matter has been resolved and my reward was available. I Really appreciate timely responses , especially ones that provide quick and easy resolution. Thank you Canes, though this may be small, it is VERY significant to me, especially considering it is very difficult to receive effective / satisfying customer service, even for the little things.
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Probably the worst food ordering app in history
This app is super glitchy. It’s unclear whether you should be making a group order or an individual order when ordering a tailgate. So I started a group order. I tried to cancel it once I saw it was asking me for additional email addresses to invite. I tried to back out of that section of the app and it erased everything I was doing. I finally got an individual order placed because it was just me ordering. I had to enter my information twice. Then I received 4 emails about how great it was that I created by new group order!
It took me maybe 4x longer than it should have to order. The other chicken guys have a much better and much more streamlined user experience. This makes me want to avoid ordering anything from Canes.
It took me maybe 4x longer than it should have to order. The other chicken guys have a much better and much more streamlined user experience. This makes me want to avoid ordering anything from Canes.
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Response from developer
Thanks for reaching out to us. This is not the experience we want for our Customers. We want the chance to make it better, so please call us at 1-833-HICANES to give us more info.
I love canes but fix the section to add a gift card
I received a gift card and tried to use it through the app. I put in the info during checkout and it showed what the balance was. I clicked on the balance and it disappeared. I had to input the info again. It wasn’t showing that amount subtracted from the total. I clicked on the icon again and it made the gift card disappear again. I input the info one more time thinking it would just subtract it once I pushed the transaction through. I used Apple Pay and it charged me for the full amount. It didn’t even apply the gift card amount to the purchase. So what did I do wrong? And if I did, please make it more streamlined and add something showing the balance is applied.
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Response from developer
Thanks for reaching out to us. This is not the experience we want for our Customers. We want the chance to make it better, so please call us at 1-833-HICANES or contact us at www.hicanessocial.com to give us more info.
Needs lots of changes
I have multiple suggestions about how to make this app better. First there needs to be some sort of reward system. The only reason I download food apps is for the rewards system. So because there’s not one there is no reason for me to keep the app on my phone and I know I’m not the only person like that. The second thing that needs to change is that you can’t look at the menu without starting an order. That literally doesn’t make any sense. The third thing that needs changed is the customization of the food in the order. It just doesn’t work good. And the last thing that needs changed is that you can’t add a payment option unless you are about to complete an order. Again that literally doesn’t make any sense.
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This app is HORRIBLE !!!!!
This app is HORRIBLE !!!!!
This app will not allow me to use my saved password to log in so I have to reset my password every time I use the app. And, it keeps logging me out so I have to go through the entire password reset password process every time I use it. Then I tried looking at a previous order to see if I wanted to reorder it, it got hung up there and I had to kill and restart the app all over again. Plus, when I try to tell how bad the experience is with the app, it closes that without saving or sending that information. There is no button to submit or a way to scroll down to look for a button.
This app will not allow me to use my saved password to log in so I have to reset my password every time I use the app. And, it keeps logging me out so I have to go through the entire password reset password process every time I use it. Then I tried looking at a previous order to see if I wanted to reorder it, it got hung up there and I had to kill and restart the app all over again. Plus, when I try to tell how bad the experience is with the app, it closes that without saving or sending that information. There is no button to submit or a way to scroll down to look for a button.
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Payment issues!
I’ve use this app multiple times. Never had a problem with it until the recent update. I normally use Apple Pay on apps because it’s just easier. I proceeded to check out and it charged me 15 bucks. And never submitted the order. I went to the store to see if it went through it never did. And since I never got an email because the app never submitted the order I could not get my money back. I’ve spent 30 bucks on just a 15 dollar meal. So overall a very bad experience I do not recommend getting this app if you want to get your money taken away from u and you can’t get a refund.
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