Leave a Review Raising Cane's Chicken Fingers
Love canes. HATE the app
The app when you’re in is fine. But it logs me out randomly. Then when I enter my manually saved password (because of course it doesn’t remember automatically or offer face ID sign in), it tells me my email and password don’t match. Um. How many times do I have to change my password? I literally have to do forgot password every time it logs me out because it tells me they don’t match. I have written down when I change it in my password app and make sure it’s updated in iPhone passwords. Yet it still doesn’t work. As this is an ongoing issue, I give 1 star to this cruddy app.Show lessKimbo1216
Great food, horrible app
canes is one of my favorite restaurants ever, but this app is borderline unusable. When you download it it requires you to make an account and put in a card, meaning if you have little time and want to just place and order and pay inside the building, there’s nothing you can do. There’s also no option for delivery, and the app itself is riddled with bugs. One bug i’ve experienced multiple times is when I hit the continue to payment option after creating my order, instead of doing what i want it to it signs me out, making me sign in again before paying. An app that just had a phone number to the restaurant you want would literally be better than this.Show lessbumgholebrethersan
Excellent food; the app needs some updates
This review is not for the food, which is always wonderful. The sauce is one of my favorite things ever. The app itself could be improved by making the pickup times more accurate. Every time I order, the app says that the pickup time is immediately after I’ve placed my order and that’s simply not accurate. The food is ready at minimum 20 minutes (sometimes longer) after I place the order. I just wish it was more accurate.
Also, I don’t understand why the rewards system is on a physical card and not built into the app. You can add your card number into the app, but it seems like that should just be a part of the app.Show lessms. newcomb
👀 FAST ORDERING
Everything was great about ordering online except for not having an option for NO ICE or EASY/LIGHT ICE & I ordered just before St. Patrick’s Day & didn’t have an option for regular lemonade only the green lemonade but when I had that 1-2 years ago it gave me a horrible migraine so having option for regular would make it easier. I did add note to order that kids lemonade should be regular w no ice & hopefully they fill that way instead of green lemonade. Ordering was fast and easy ☺️Show less.KITTY
Broken Service
When they released the app I was excited, except for the part where I added my debit card, it didn’t work. Added my credit card, didn’t work. Tried reinstalling, repeated the same actions didn’t work.
Today I downloaded the app thinking maybe it “would” work. No the app doesn’t work for me still. Tried calling in the order “we only do large orders of 25 pieces over the phone”. Prior to that call I tried their website and couldn’t use my payment methods either.
Absolute garbage service and I have been a customer for years. I will just do drive-thru lines, as that magically works just fine! Though I will not be making as many visits because they blow when it comes to service.Show lessUmdraelteryx
Amazing !!!!!!
Everything about the experience was awesome! Literally I was trying to get dinner quickly because I was working late. My kids wanted canes, so I know they always have a long line because everybody loves canes!! So I downloaded the app hoping that there were deals lol even though the Avenue had no specials or anything like that everything about the experience was great! I did not have to wait for our food and our food was very fresh! Thank you Kane staff! Everyone was awesome! ♥️☺️Show lessjasmineesalinas
Good App, but Dangerous Errors
This app is great for ordering your favorite chicken fingers on the go but can be proven to have some dangerous errors within it.
I started using this app around 2 weeks and I already have ran into a dangerous error. I was ordering a box combo but the app crashed and I couldn’t access it for some reason. When I went to my email however to see if it got ordered, I was charged with not 1 extra Caniac combo, but 3. The email thankfully gave me a number to call if there was problems.
Canes quickly picked up my call and I told them about the problem. The understood and gave me a refund right on the spot. If you’re using this app, make sure to use caution as this can happen. Hopefully for some, this issue won’t happen as sadly it happened to me.Show lessN!6HTMARE
Needs bugs squashed
For the most part this is the ideal food app. It’s just easy and to the point. The only problem I have sometimes is that the Apple Pay button disappears sometimes or can’t be pressed or I can’t click any of the payment options at all which is very frustrating since sometimes you want to order and pick up really quick without having to order and wait inside the actual restaurant.Show lessJzero15
Poor Experience
Ordering through the app was easy and convenient, but it seems like not all stores have integrated mobile ordering into their workflow. I ordered ahead of time and got to the store at the provided estimated time but ended up waiting over 30+ extra minutes in the store while customers who came and ordered in person while I was waiting there were getting their food ahead of me. Additionally, the drinks had been sitting out for the 40+ total minutes I waited so the ice was melted and the carbonation was gone. The app just made things more complicated and I waited a lot longer than I would have at the store or in the drive-thru. I’m sure it varies for each store though.Show lesskports5
Terrible 1st Impression
I got excited when I saw the positive reviews on the app & decided to cut down my wait time. Or at least, I had hoped. Unfortunately, I had to wait almost an hour for my food. I got to my mobile pickup order spot, tapped on “I Arrived.” & waited patiently. When I noticed that a good amount of cars were getting their food before me, I had to go inside after waiting so long.
I got in, asked the lady at the register (who was not in a good mood) where my order was at. She said that the order was on the counter because they didn’t see my car. Mind you, the app greyed out the option for carry-out at the location I went to so it was only drive-in or curbside mobile orders. My chicken, fries, & toast were all cold & drenching from being on the counter for so long.
On top of that, I checked my order in the car & it wasn’t even right! Maybe I just had a bad first experience with the app, but this set a terrible impression & I will most likely not being using it again. Especially if other food competitors have perks, there’s no incentive to order from the app.Show lessIt's Xav!
Developer Response
We hate when that happens! Please reach out to our Customer Relations team so they can assist you further. They can be reached by calling 1-833-HICANES or www.hicanessocial.com.
