Leave a Review Raising Cane's Chicken Fingers
App and Verification Issues
So annoying!!!!!!! Can’t even sign up or log into my account because the reCaptcha isn’t functioning properly. I have had to redo it probably over 20 times. I tried making my account and had to verify over and over. I closed the app and tried to sign up again and it said there was an existing account with my email. I got no confirmation whatsoever about my account being created. I then tried to log in with my email and I can’t log in because of the reCaptcha and have to keep doing it over. Super annoying, especially as such a loyal customer.Show lessMiaaa☺️
No Apple Pay and Location Tracking and data tracking
The login process is not great. Why not use Face ID? Also, where is Apple Pay? Why can’t I use Sign In with Apple so that you don’t have my email? I don’t want to store my credit card info on file for you. I don’t trust that you won’t let someone steal it. In fact, I’d be shocked if it’s not stolen in the next 2 years. Also, the text fields are not setup to allow for auto-fill. What a hassle. Is that a major technical hurdle? Or is it designed that way so that it encourages me to keep it on file, so that you have more of my data on hand?
Do you really need to track me across apps and websites? No, you absolutely do not need to track me across apps and websites. Are you selling my data?Show less🐻JoeBruin🐻
Developer Response
We appreciate the suggestion, JoeBruin, as we’re always looking to improve. We love our Caniacs, and we appreciate the feedback!Still needs work
I love that Canes finally created this app! Unfortunately, since they’re still new I feel like there can still be improvements. The “Arrived” button after ordering online glitches and doesn’t notify the restaurant you’ve arrived to be able to bring out your order. Has happened a few times already and one time the restaurant phones were constantly busy and I was unable to leave my car due to server am reasons so I was sitting in my car calling until it wasn’t busy. 20 minutes later I got through and was told I never checked in on the app. Which I refreshed several times and it still said I was checked in. Almost 49 mins later I get my order. Please fix!Show lessGeeeglory
Logging in is HORRIBLE
I’ve tried to login for a week to this app. Every time I go to Raising Canes, I try again to use the app and cannot get it to work. Here is my experience:
I try to login, the screen doesn’t progress. Sometimes it gives me verification images, which are tiny and difficult to make out, and no matter how many I select it never goes away. When I click “verify” it just takes me back to login and starts the whole process again.
The verification images range from “select the bicycles” to “crosswalks” to “traffic lights” and no matter what I choose it never verified my login.
It’s so infuriating to have no way of logging in properly. I’m not getting notices about whether I’m failing the verification, or why I loop back to the login over and over.
I use apps for Sonic, Chick-Fil-A, Taco Bell, Chipotle, and many other restaurants and I really enjoy eating at Raising Canes, but this experience deters me.Show lessElectronicchild
Does not work
I downloaded the app and proceeded to create an account. I got a error message stating my account could not be created, and then two seconds later I got an email thanking me for creating an account. I tired to log in to no avail so I decided to reset the password, I was then able to log in but that was the last successful action while using the app. I started an order which took forever! I was able to place my meal in the shopping bag, but when attempting to checkout it kept crashing. I was able to get as far as the page that ask you about your vehicle. It never let me add my vehicle. I tried to close and reopen the app but then I was again asked tp log in. I was never able to log in, after I entered email and password and click log in nothing would happen it would just stay on that screen. I closed and opened again and was able to see an item still in my bag so I clicked on that and was again thrown into the cycle of trying to enter my vehicle info. I decided I would try one more time - I closed and re-opened only to again get the log in page that never did anything once I entered my info. I guess I’ll use the chicken joint app that works every time and get my lunch there - it will be their pleasure!Show lessrush babe
Developer Response
Let us help! Please provide additional information on the specific issue you are experiencing by going to hicanes.comVery poor app
The app is just a wrapper around a web view, which isn’t so bad because the design is decent. However, there are quirks that make it nearly unusable. For example, no matter which credit card I attempt to use, it’s rejected due to an invalid billing address. This doesn’t happen with any other company, and it makes me suspect that the app is processing the payment with my apartment number included in an invalid way. So, I literally can’t check out. This app should allow Apple Pay (we’re in 2021), and this wouldn’t even be a concern.
Also, there’s a max password length limit of 25 characters, which is ridiculous. There is literally no technical reason that any password length maximum needs to be imposed.Show lessiamramsey
Order is never ready on time and no way to report that it wasn’t ready on time.
About a 50/50 chance they even get your Mobile order. I’ve ordered an hour early at least 5 times now, show up on time and still have to wait 30+ mins for my order. When I order my dinner at 5pm and select the option to pick it up at 6pm I expect to pick it up at that time not, 6:30pm. Multiple times I’ve had to just show them what I ordered after the order on the app doesn’t go through. Multiple times the directions on the app don’t take you to the restaurant. this is unacceptable, if the food wasn’t so good, I would’ve stopped coming here long ago.Show lessDark_Ark
Good concept, but very poorly executed
It’s really cool that you can finally order ahead at Canes, but this app needs serious work. I made an account and three times it said there was an error and it couldn’t make it. So then, I try it again and it says there is already an account under that email. So I then try to log in with my email and password but when I pressed “log in” it would load for less than a second and then not log me in. I tried it 10 times until finally it said my email and password didn’t match, so I assumed I put in the password wrong and went to change my password. I put in my email so it would send the password change, but it came up with a red error that literally just
Said [object Object] like what??? And it didn’t send the email confirmation. Once again if they can fix some issues with logging in this would be a great app.Show lessSamuelNow
Developer Response
We hate when that happens! Please reach out to our Customer Relations team so they can assist your further. They can be reached by going to hicanes.comUnresponsive, constant errors
The first time I used the raising canes app everything was fine and dandy, the second time however, it took me about 50 button clicks to just log in, before that it would just show the spinning disco ball each time I pressed log in and then nothing happened, then I try to continue as a guest and when I enter the details to my car it says that there was an error, after about 15 minutes messing around with the app, I’m finally able to get to the checkout screen only for it to tell me to log in to complete my purchase only to have the same initial problem, this app is infuriating and terrible, I might as well have saved myself the time and go through the drive thru.Show lessCRamos97
Serious flaw
The first time I used the app, it seemed pretty good. It took the restaurant almost 10 minutes to bring out my food after I arrived, but I don’t know if that was the app or just the people. But, since then, I’ve attempted to use it THREE different times at two locations. I choose my restaurant, enter my family’s order, enter payment info, choose curbside (it has always said that drive thru isn’t available), enter the description of my vehicle and *THEN* after all that, it says “we’re sorry, Cane’s #xxx is not taking mobile orders at this time”. WTH?!?! Either it’s saying that because it’s somehow erroring out at the end or someone made a SERIOUS design flaw that doesn’t tell you a restaurant is unavailable until after you’ve wasted a bunch of time. Really, REALLY annoying. Will not use this app again.Show lessWendyS7272
Developer Response
We apologize for the inconvenience. Currently, Mobile ordering is not available for your area, but we hope you’ll still visit our drive-thru.
