Leave a Review Raising Cane's Chicken Fingers
sends orders to wrong locations
consistently sends my orders to the wrong location. and it doesn't give you the address on the final order screen--just the store number. If it told you what street it was on I could be like "no, that's not the one I want to go to!" but how am I supposed to know what store number my local Cane's is? That's not info a customer tracks, that's internal company info. The app doesn't show the street address until AFTER you pay and then it's like do I wanna drive ten miles out of my way? Call corporate? Just give up for the day? If you even notice until you get to the one you MEANT to order from and there's no order and they're very confused and you're very confused and then you doublecheck the confirmation and feel like an idiot.Show lessckjmt
The app itself generally works well
I downloaded because I forgot my wallet and was disappointed to find that the app does not accept Apple Pay.
Also you should have an I’m here button as not everyone wants to enable Geotracking. You know, privacy and all. Just because you made an easier way doesn’t mean that it should be the only option. Don’t force your customers into providing you with data that they don’t want to.
On the up side, the app was otherwise very easy to use and gave many options for customizing my order!Show lessRyntak94
Needs major polish
After waiting this long for an app I was hoping for a very native user experience. First the app gives you an option to skip the account creation step but then forces you to create it anyway before finishing your order. Also, a modern iOS app should streamline data entry of your contact information and credit card but it does not. Everything has to be typed in. This makes the account creation painful if you are in a hurry. The app also does not leverage the password keychain to generate a secure password although it looks like it will let you access a saved password. But that doesn’t help for the painfully slow registration process. Looking forward to another release that addresses these shortcomings.Show lessBrian CIO
Developer Response
We love hearing from our Caniacs! Thanks for sharing your feedback with us.Just not that great
The app’s geo tracking is awful. There needs to be an “I’m here” button or there is no purpose to this whole curbside thing. It’s buggy and always sits at pending especially if you place the order at like 11:00 to be ready at 5:00. There’s also no way to add an extra item from the meal screen so it’s always a hassle trying to add items from the extras screen. I get that the response is always to leave the app open with geo tracking enabled for the order, but that’s just simply bad app design. To make it more convenient for customers, especially for those that order ahead, there needs to be some way for the customer to indicate that they are either on their way, or at the restaurant. Overall, the design looks like it kept mainly the staff and IT system in mind, which is a good thing, but not much consideration for the customer’s convenience.Show lessMiizukin
Developer Response
We appreciate the suggestion, Miizukin, as we’re always looking to improve. We love our Caniacs, and we appreciate the feedback!Slow and Glitchy/Buggy
Every time I try to sign in/sign up for an account the page always refreshes and I have to put in my information all over again. I can’t even fill out most of the information fast enough because it refreshes too quick and it’s slow to input text on the information boxes and trying to move to the next information box.
I haven’t ordered anything on the app yet. I heard about the app from a promotional email from Cane’s and thought it would be a good idea to at least have an account set up for when I plan to order. I did read a few reviews before the app installed on my mobile device and already knew it was going to be bad, but not being able to even set up an account was a bummer.
Hopefully they fix this app soon.Show less_MLaw_
Developer Response
We’re so sorry your app isn’t working. Help us help you by providing some more insight on the issue you are experiencing. We are ready to hear from you if you can go to HiCanes.com to tell us moreExcellent design-only one thing
It’s very easy to use, and I particularly liked that I could go back and change the pickup time before finalizing the order. And of course, it gets me Canes deliciousness faster. :)
Only suggestion is that the location tracker is perhaps too sensitive. I live fairly close to the restaurant and put in an order for a set time (about 45m later) with the tracking option on. But as soon as a picked up my phone a little later, the app thought I was approaching the restaurant.Show lessMegela
