Lynne
First trial so let’s see, but submitting was simple, efficient, and less painful than having to submit a manual email claim.
Difficult to claims
I use my extras cover for dental work and find there is a 50/50 chance the claim can be processed at time of appointments. This can be frustrating. Also had two dental implants where the cover promises 85%, however, only ever got 65% and no-one could properly explain why the policy could not be honoured. This is an expensive cover but poor support when it comes to claims.
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Claiming
Incredibly easy to make a claim. It’s always such a headache but not with the GU App - literally takes me 15 seconds. Thank you for this! 10/10
Easy enough but not enough information
Would like to know where my claim is up to and cannot see the history of claims or edit claims still in progress.
Claim is fast
Always efficient, always helpful. Thank you GU, you’re always finding ways to streamline making a claim.
App usage
I have never come across an easier claims system than through this GU app. Stress free to date
So easy.
Love how quick and easy it is to submit a claim. Excellent service.
Great service from GU Health
Making a claim is an easy process. Always have been there to help as I’ve had a few health issues this year. Many thanks
Best app
Used other health provider Apps and by far the GU is the most user friendly! Thank you GU
Slow and unreliable
Two of three tabs load within the app, so slow. Defaults to primary card holder even if you switched
