A bad upgrade
I was hopeful with the new app as while the old platform and application was comparatively less modern, it was smooth, had good performance and was easy to use. While the new app is modern and has a good UI, the UX is bad, performance horrible (slow), bill pay is even slower and half the functionality is missing. For eg there is no way to edit an already scheduled payment in bill pay, if you click the biller there is no payment button (go back and click pay)…. With new platform, I understand there are better integrations like Plaid available now but almost consistently every account error out after a couple of days and does not get updated. I have been a huge fan of DCU and I hope this feedback would help them improve this new platform soon.
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New app & website launch
Tsk, tsk! I decided to load the new app & then saw the reviews. Did not load mobile app yet! Many of the reviews reflect my experience on the web. My question is, who tested this before release. Did a true CUSTOMER forum participate during UAT, coupled with an internal operations group & manager? !!
The new website experience was painful. The dashboard is puzzling as the landing page. Printing is cumbersome (eg printing a processed check) Still haven’t found pdf function. Download to a spreadsheet is useful, but rarely. When in accounts, date range offering is cumbersome, February 1-28 still gave me 30 days, I liked the former functionality, i.e., older/newer at top/ bottom of pages. I think conversion for users could’ve been easier regarding setup of payers & external accounts. Oh well.
Keep trying folks, I’m sure it will be corrected with patches & future releases.
The new website experience was painful. The dashboard is puzzling as the landing page. Printing is cumbersome (eg printing a processed check) Still haven’t found pdf function. Download to a spreadsheet is useful, but rarely. When in accounts, date range offering is cumbersome, February 1-28 still gave me 30 days, I liked the former functionality, i.e., older/newer at top/ bottom of pages. I think conversion for users could’ve been easier regarding setup of payers & external accounts. Oh well.
Keep trying folks, I’m sure it will be corrected with patches & future releases.
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Loss is quick-balances makes this update unfortunate.
I don’t mean to sound negative but the ability to check your balances from a widget was one of the greatest benefits of the old app. This new update seemingly has done away with this feature leaving you, the user, to have to log in anytime you want or need to check what your balance is.
The only other drawback is that that you have to search for your balances. The app is so muddied up with “new features” that it almost loses sight of why the app was created in the first place - to check your balance, make transfers, and do mobile deposits.
It seems like the devs were so pro yours with what they could offer, they lost sight of the consumer and missed the mark.
The only other drawback is that that you have to search for your balances. The app is so muddied up with “new features” that it almost loses sight of why the app was created in the first place - to check your balance, make transfers, and do mobile deposits.
It seems like the devs were so pro yours with what they could offer, they lost sight of the consumer and missed the mark.
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This app is a disservice to its users
The app takes a bit of time to load the log in screen. Then it takes a while to accept your pw or face id. Then it loads the front page which isn't your accounts. Your accounts (the reason you likely logged in was to check something in accounts) is on the second page, which then takes some time to load.
I also heavily relied on my old dcu app widget to give me updated and quick balances of my accounts and can no longer do that as of this app.
I haven’t found one positive aspect of this new app that I like yet and honestly may consider switching banks. I rely on being able to easily and efficiently access my account information and dcu this app is too slow and clunky.
I also heavily relied on my old dcu app widget to give me updated and quick balances of my accounts and can no longer do that as of this app.
I haven’t found one positive aspect of this new app that I like yet and honestly may consider switching banks. I rely on being able to easily and efficiently access my account information and dcu this app is too slow and clunky.
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Quicken broken - large regression is usability
I use Mint for my personal financial app and it no longer works well with DCU. I see some (minor) improvements have occurred since this dismal disaster of a release was launched but it still requires me to “verify” my account each time I want to update it. It will not update on its own.
All other functionality has received a significant loss in usability and there is zero ways to customize the interface including avoiding the useless dashboard and the initial landing page or ordering accounts. I have some sun accounts for kids and I want to see them grouped in the order of my choice. It was acceptable before.
DCU - you have about 3 months of my patience (less if you don’t fix Mint) and then I’m moving to a new credit union or (gasp) BOA or TD Bank.
Finally - to those giving a positive review - you are entitled to your opinion but many of them I suspect are from DCU or their new partner attempting to offset the 98% of critical reviews since the launch. Don’t play the “people don’t like change” or “old people” card here. DCU had great features and people that are members are not technically-phobic users or don’t embrace change. Speaking for myself - I work in SW including UI design (all modes) and what I see here is unacceptable.
All other functionality has received a significant loss in usability and there is zero ways to customize the interface including avoiding the useless dashboard and the initial landing page or ordering accounts. I have some sun accounts for kids and I want to see them grouped in the order of my choice. It was acceptable before.
DCU - you have about 3 months of my patience (less if you don’t fix Mint) and then I’m moving to a new credit union or (gasp) BOA or TD Bank.
Finally - to those giving a positive review - you are entitled to your opinion but many of them I suspect are from DCU or their new partner attempting to offset the 98% of critical reviews since the launch. Don’t play the “people don’t like change” or “old people” card here. DCU had great features and people that are members are not technically-phobic users or don’t embrace change. Speaking for myself - I work in SW including UI design (all modes) and what I see here is unacceptable.
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GREAT IMPROVEMENT!
I see a lot of complaints with the update, and I can't understand why. Must simply be people who have trouble adjusting to change. The old app was was barely functional. The UI made no sense, and it was glitchy at best. I honestly closed my account simply due to how horrible both the app and web page for DCU was, and now, thanks to these updates, I have re-opened my accounts and are looking forward to doing business with DCU!
This new updated version is worlds apart. Runs smoothly, and the UI looks way better. It's more modern, and it makes much more sense. I haven't explored it completely yet, but at this time my complaints would be:
1. It is a bit slow to load when you log in.
2. I see no advantage in having the "dashboard" as the landing page. I would very much rather see my accounts as soon as it opens and this doesn't seem to be an option.
3. On that same note, when I look at my account page, below my checking and savings I see these squares that say "Link credit card, loan, investment, etc." That feels unnecessary. It would be better if we only saw the accounts we have open or linked already. Otherwise it just feels like an incomplete process or like something's missing.
This new updated version is worlds apart. Runs smoothly, and the UI looks way better. It's more modern, and it makes much more sense. I haven't explored it completely yet, but at this time my complaints would be:
1. It is a bit slow to load when you log in.
2. I see no advantage in having the "dashboard" as the landing page. I would very much rather see my accounts as soon as it opens and this doesn't seem to be an option.
3. On that same note, when I look at my account page, below my checking and savings I see these squares that say "Link credit card, loan, investment, etc." That feels unnecessary. It would be better if we only saw the accounts we have open or linked already. Otherwise it just feels like an incomplete process or like something's missing.
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Sadly not what I’d hoped for in an update
Some functions have moved around or changed names, which is ok once that is figured out. But the general appearance of the main account screen and the functionality that was originally available is lacking. Quite unhappy with the layout and changes. To log in and Not be able to immediately see my accounts is frustrating, adds another step, and even when on the account the ability to view individual transactions is jumbled in to the mess onscreen.
I hope that tweaks are made to combine the new with the old.
I hope that tweaks are made to combine the new with the old.
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Abysmal failure
I’ve been a DCU member since 1996 and have used the old app since it launched.
It was exactly what I expected from a credit union: wasn’t flashy, but it worked great.
The new app/website is buggy, slow to launch, removes a bunch of useful features, and adds a bunch of useless ones.
Broken: - ability to pay my DCU mortgage (app tells me my payment was due in 1969, my auto payment failed this month, and DCU fined me $250 for being late). When I called today they apologized, waived the fee, and forced a payment through - only to have that same amount get returned to checking so my mortgage still isn’t paid - Quicken sync - CSV export (only the first line of register description exports, making it impossible to tell what each line item is)
Gone: - quick view, a feature I used daily to keep an eye on my balances (great way to monitor for fraud) - ability to sort registers - ability to quickly get to check deposit - ability to see balances at load - ability to easily change dates in a register by typing them (you’re now forced to use a calendar)
The last time I saw a new app/website launch with this many issues was in the early 2000s when we were still figuring this stuff out. That was 20+ years ago; there’s no excuse to launch a new product that is so broken. I never planned to leave DCU, but after this app/website I’m looking for a new bank.
It was exactly what I expected from a credit union: wasn’t flashy, but it worked great.
The new app/website is buggy, slow to launch, removes a bunch of useful features, and adds a bunch of useless ones.
Broken: - ability to pay my DCU mortgage (app tells me my payment was due in 1969, my auto payment failed this month, and DCU fined me $250 for being late). When I called today they apologized, waived the fee, and forced a payment through - only to have that same amount get returned to checking so my mortgage still isn’t paid - Quicken sync - CSV export (only the first line of register description exports, making it impossible to tell what each line item is)
Gone: - quick view, a feature I used daily to keep an eye on my balances (great way to monitor for fraud) - ability to sort registers - ability to quickly get to check deposit - ability to see balances at load - ability to easily change dates in a register by typing them (you’re now forced to use a calendar)
The last time I saw a new app/website launch with this many issues was in the early 2000s when we were still figuring this stuff out. That was 20+ years ago; there’s no excuse to launch a new product that is so broken. I never planned to leave DCU, but after this app/website I’m looking for a new bank.
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Might be ok if it didn’t crash all the time
I am not a fan of the new design. Some of it may be a matter of me adjusting to it but I don’t get the point of many of the changes. The dashboard shows nothing I am interested in, I want it to open to my accounts. Opening to the dashboard just feels like all of the other annoying apps that are designed around selling me other products instead of helping me use my current products. Drives me crazy!
I find it is more difficult to get to bill pay in this app than it was before (and I wasn’t really a fan of it before). I do like that external accounts now show on the same page as everything else (instead of under money management) but that’s the only thing I like better about this interface vs the old one.
This app crashes literally half the time I attempt to open it. Every single time I open it, it locks on the open screen then crashes after a few seconds. If I reopen it right away after that it works fine.
I find it is more difficult to get to bill pay in this app than it was before (and I wasn’t really a fan of it before). I do like that external accounts now show on the same page as everything else (instead of under money management) but that’s the only thing I like better about this interface vs the old one.
This app crashes literally half the time I attempt to open it. Every single time I open it, it locks on the open screen then crashes after a few seconds. If I reopen it right away after that it works fine.
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New app is broken
While the new app design might be sleek. The functionality is broken.
Old app allowed transfer and Payment to credit card from external account. New app and changes does not allow payment from external account. This is really disappointing. Just to pay the credit card has to wire money into this account, which cost extra $$
They may allow transfers from external account via Plaid ( a third party service). WARNING: But before connecting any external checking account to Plaid CHECK the amount of information Plaid collect about you and your external account details and action.. It’s SCARY!!!
We don’t want Plaid to collect so much information about my external bank account and actions. This is unacceptable.
Do not connect to Plaid. Your exposing your financial information to an external third party and that too with your permission.
Please bring back simple connection to external account without then need to share information about the external account.
Has DCU become a data mining or marketing company or is it still a Bank?
Old app allowed transfer and Payment to credit card from external account. New app and changes does not allow payment from external account. This is really disappointing. Just to pay the credit card has to wire money into this account, which cost extra $$
They may allow transfers from external account via Plaid ( a third party service). WARNING: But before connecting any external checking account to Plaid CHECK the amount of information Plaid collect about you and your external account details and action.. It’s SCARY!!!
We don’t want Plaid to collect so much information about my external bank account and actions. This is unacceptable.
Do not connect to Plaid. Your exposing your financial information to an external third party and that too with your permission.
Please bring back simple connection to external account without then need to share information about the external account.
Has DCU become a data mining or marketing company or is it still a Bank?
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