Beware of deposit bonus
I feel this promotion is deceptive and it is NOT a deposit match at all, which is substandard, as compared to the more reputable betting apps.
Login problems
Response from developer
We are so sorry you are having trouble with our app on your new iPhone. We have not heard any reports of issues at this time - but we would be happy to troubleshoot with you. Please contact us at support@superbook.com so we can assist.
Has potential but needs major updates and improvements.
Response from developer
We apologize that you are not enjoying our platform. You can always contact support@superbook.com if you need assistance with our app. We would be happy to assist with any trouble you may be having.
Not a good SportsBook
Terrible account handling
Response from developer
We apologize you have had some difficulty with our funding options. I understand you have been working with our Customer Support Team and not getting a satisfying resolution to this issue - but if you contact support@superbook.com we can assist further. Please ask to be escalated to the Customer Service Manager. She will be happy to help.
Worse Sportsbook - poor promotions - no PayPal
Response from developer
We apologize you are unhappy with your experience using SuperBook Sports. I can assure you that funds are not removed from your account without your permission. Additionally, we are diligently working on adding funding options for both deposits and withdrawals for our customers. Please contact us at support@superbook.com so we can assist you with any concerns you may have. We are here to help!
Love it
Worst Sports Betting App
Bet $500 on my first bet and was only paid out $200 on a -110 line
Was able to only cash out $700 after all said and done
They mislead with the promotion intentionally making it extremely misleading
I plan on waging war against this company
Response from developer
We apologize you are not satisfied with our service. Our customer support staff would be happy to assist you if you think your wager payout was not correct if you contact us at support@superbook.com. If you made your first bet for $500 on a -110 money line bet, you would have been paid $454.55 for the win plus the return of your stake of $500 for a total of $954.55. However, since you mention this was your first bet and that our promotions are intentionally misleading, you only wagered $250 of your own cash funds and $250 of your bonus funds. While the win amount did not change (you would have been paid $454.55), you would only receive your cash stake of $250 back. The bonus funds have no cash value and are not returned as a part of your wager. Your total payout would have been $704.55.
Scam
Response from developer
We apologize you are not satisfied with our service, but I assure you we pay out exactly as we report and per our terms & conditions that every customer must agree to before wagering on our site. Please contact us at support@superbook.com if you would like additional information or we can be of assistance.
Wildly misleading “dollar for dollar” new user deposit match
Not only is the promotion misleading, but the developer response to my review is a straight up lie.
I have screenshots of bets using this promotion and on a $41.23 bet, “discount, $20.62, welcome bonus match” is listed directly below the odds, bet amount, and max win.
Also, you do not “reap the rewards of a winning $100 dollar bet” with this promotion. A normal payout on a winning $100 dollar bet at +100 odds is $200. With this promo a payout from a $100 bet at +100 odds is just $160.
The promo is great for new bettors, because you lose less money on losing bets, but it is terrible for experienced bettors. You have no option to turn this promo off or decline it. So if you deposit the max $300 that this promo will offer, you can’t actually win a full payout on a $300 bet, because the promo will automatically be applied and the cash value of your bet will only be $150.
Don’t bother using this app, their main promo for new users is pretty close to being a scam. They’ll “match” your first deposit “dollar for dollar” up to 300 dollars, and they do this by discounting your first few bets by 50 percent. HOWEVER they don’t tell you that your winnings are also being cut because of that. You don’t get the “dollar for dollar” “match” back if you win your bet. This is actually a promo for the sportsbook, not the user. If you bet 100 dollars with this promo on a +100 moneyline and win, you only win 50 dollars instead of 100. They’re limiting the amount of money you can win on your first several bets with this “match”, and this feature of the promo isn’t listed in the initial terms. You have to click and read the full terms to find this hidden gem.
