Online banking
The online banking has always been great , I haven’t had to go the bank itself for much to any issues since having them. The chat through the app has been successful. I have enjoyed using this credit union since changing from regular banking.
Great service
Been with them going on 20 years. They constantly make improvements to the app and their other services. If I have issues they are always very friendly and willing to help. Even did a loan all on line with ease.
Great credit union!
I have been a member with your credit union for over 30 years. Through them 30 yrs all of your employees have always treated me as if I was family or that they truly cared about what ever issue was going on with me. Either banking or when I was stressed going through my divorce with money issues. So happy I became a member while my mother worked at the Glass Palace. I will never leave your credit union. I feel safe with me making the choice of moving my IRA’s to the credit union as well. From Fidelity, where I lost 10,000 in a yr. Thanks for all your company does
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Bad service
My bi-monthly payments stopped the minute I was paid ahead on my loan. I had to figure out a way to pay the normal amount plus the extra I wanted to pay. The bank should not assume I no longer want to make my normal payment just because I had put extra money towards the principal amount. If I didn’t keep an eye on my accounts you would have screwed me over on my plan to pay off my car loan early.
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Deere credit union
Very easy to navigate the app and they are very helpful if any questions, Top notch!
Fantastic App Update
The app update is a huge leap forward in usability and functionality. I love that I can customize a lot of my views, open accounts from the app and message support during business hours. It’s so much more powerful and quick to use. I’m going to bank more with DECU now because your rates are always the best *and* now you’re as easy to use digitally as some of my other “big banks”.
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Check Deposit Feature not working
After recent update, the check deposit feature is not working. I could take front pic, but the app doesn’t allow to take the rear side pic.
Customer service
When ever there’s an issues or I need help, staff is always 100% on top of the issue ready to resolve it. My years of banking with the credit union have been extremely rewarding. If I could personally thank each and everyone of the my customer service reps I definitely would.
DECU Mobile Banking
The Deere Employees Credit Union mobile APP is EXCELLENT. It has a great user interface. If for some reason, you need assistance; there’s an online CHAT feature available. Unlike a lot of other companies; the DECU support will respond in a timely fashion and keep you updated on all requests for assistance. They are the best!
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Thank you So Much
Of all the things in my life, the one thing that I always can count on is my Deere Emplyees Credit Union to be helpful, respectful, and always far above in service and professionalism.
Through the 30+ years I’ve been a member, your employees always help quickly and kindly. Whether I’m buying a car, or a home or if I call frantic because of an error I’ve made, your service is quick and considerate.
I’m embarrassed that I can’t remember the name of the woman who just helped me through a frantic call as I couldn’t find a deposit and found my account overdrawn. Just as I was being helped, I found the deposit had actually been made and the error was mine. This kind woman helped me in a way that went beyond what I needed and her empathy and kindness brought me to tears. I’m writing this as I wasn’t able to thank her properly because of my emotions but I hope this finds her and she knows how much I truly appreciated her today.
In a world where I don’t always know if I trust my government or my healthcare, I have always felt blessed that I always can trust Deere Emplyees Credit Union.
Sincerely,
Betty A Wood
Knoxville, TN
Through the 30+ years I’ve been a member, your employees always help quickly and kindly. Whether I’m buying a car, or a home or if I call frantic because of an error I’ve made, your service is quick and considerate.
I’m embarrassed that I can’t remember the name of the woman who just helped me through a frantic call as I couldn’t find a deposit and found my account overdrawn. Just as I was being helped, I found the deposit had actually been made and the error was mine. This kind woman helped me in a way that went beyond what I needed and her empathy and kindness brought me to tears. I’m writing this as I wasn’t able to thank her properly because of my emotions but I hope this finds her and she knows how much I truly appreciated her today.
In a world where I don’t always know if I trust my government or my healthcare, I have always felt blessed that I always can trust Deere Emplyees Credit Union.
Sincerely,
Betty A Wood
Knoxville, TN
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