This is not a good review
Worst game of cat n mouse I’ve ever seen they did not honor their promo for first month and charged my card a prorated half a months rent I never moved in I went and seen an smelled the faculty and immediately cancelled via messages thru support contact and revoked there authorization to bil my card I never moved in they even sent me a notice that I had not moved in to unit and had not secured it
Yet they still charged. Y card less than two weeks later for a months rent not even the amount advertised then they have played cat and mouse with me n messages and voice mails since now they claim I owe them two more months services but rember we still to this day have not been able to connect on the phone hmm convenient yes? I canceled the thing less than a week in and .. nah ain’t happening I’m having to involve my bank and the authorities to deal with this now
This was hands down the dirtiest facility I walked in in broad daylight during normal open hours no one to be found anywhere to talk to and cockroaches just out for a leisurely stroll in the lobby across the floor in front of ya
Yet they still charged. Y card less than two weeks later for a months rent not even the amount advertised then they have played cat and mouse with me n messages and voice mails since now they claim I owe them two more months services but rember we still to this day have not been able to connect on the phone hmm convenient yes? I canceled the thing less than a week in and .. nah ain’t happening I’m having to involve my bank and the authorities to deal with this now
This was hands down the dirtiest facility I walked in in broad daylight during normal open hours no one to be found anywhere to talk to and cockroaches just out for a leisurely stroll in the lobby across the floor in front of ya
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Consumer beware
This location over is safe and clean for the most part. There’s at times a lot of transient foot traffic, staff can be rude if you try to access your unit during the last hour of the day and they even try to deny you access stating last entrance is at 5:30 despite them closing at 6. When scheduling a move out you’ll receive an email stating what to expect but what they don’t tell you is that they do not refund money when moving out. If paid July 1st and moved out July 3rd they will not offer you any kind of partial refund nor will they warn you not to pay the entirety of the money when scheduling the move out. I think this is a terrible business practice and If this has happened to you I highly suggested you dispute the charges with your bank.
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Bad customer service
The people at the front desk Cory tried to be helpful. However I was very put off by Shanice who initially tried to be nice but changed her attitude for negative customer service after it would not work and I said I could go elsewhere. I was not impressed with the bad and I mean bad customer service. When I was asking about why the app would not open the gate. I was told it was not in there correct and they would give me access during business hours. I told them I put my motorcycle in there and I was given 24 hour access. They said really fast it was BUisness hour and I signed this. I get that but was also given permission for 24 as I park my motorcycle in here. If the app is not fixed next time I arrive I will be going to a place that treats me with respect and not attitude and bad customer service.
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Larah! - Broad Street, Fuquay-Varina NC
Larah has gone over and beyond on multiple occasions. She has superior customer service skills. Nothing seems to be a bother to her, although it is obvious that what is being asked of her, and or what is being offered by her is a bit out of the box. She does the upmost to help the customer within the scope of her authority. As a former small business owner, I would have her on my team any day! Keep her at all any cost! Reward, and award this employee!!! ⭐️⭐️⭐️⭐️⭐️
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Poor Service
I have been using this unit for almost a year and it has been nothing but grief. The only reason I am still here is what it would cost me to move as I have a large unit.
The lights in my unit do not work & have not since I moved in. You changed my lock due to “maintenance work”. I have now gone back to my unit & the lock has been changed again but your people claim they didn’t change it. Their only solution is to pay a lock cutter and replace my lock. Additionally my pricing has change multiple times in the last year with no reason.
Your service is terrible & I have passed this along to anyone that has asked me about storage. My girlfriend just moved everything she had from another of your facilities because she had issues as well.
The lights in my unit do not work & have not since I moved in. You changed my lock due to “maintenance work”. I have now gone back to my unit & the lock has been changed again but your people claim they didn’t change it. Their only solution is to pay a lock cutter and replace my lock. Additionally my pricing has change multiple times in the last year with no reason.
Your service is terrible & I have passed this along to anyone that has asked me about storage. My girlfriend just moved everything she had from another of your facilities because she had issues as well.
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Unprofessional
Do not use Public Storage. I made a payment on my unit March 31st for the month of April. Apparently the payment was unfulfilled, 5 days later? No one contacted me, no one warned me, nothing. Just charged me a fee. So when I saw an offer to try to get $1,000 by signing up for Autopay and I logged in to do so, found my account due $100. I spoke to someone who warned me if the account wasn’t paid there would be a fee…on top of a fee I didn’t know about and there was no correspondence about. Only upon questioning her in confusion about my last payment did I find out what was going on. They made no attempt to contact me for a week. I was charged another fee and they put my account in auction status and refused to remove at least one of the fees despite admitting they could see no one told me at all what was going on for a week. So now I have two fees on top of my regular amount. They flat out refused to help me at all. I told them this was unprofessional and that I would more than likely be removing my things at the end of the month. I just want to warn everyone. Been with them three months and this problem has gone from $80 to $125.
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Response from developer
We appreciate your feedback. -Daniel
Worse place I have ever done business with!
I have many complaints, starting with the woman you have running the office ! The doors to the building that are supposed to be closed are now always open so anyone can drive right in . There used to be carts the where available at all time now you can only get them by leaving your ID . I am handicap so I can only get access to my storage unit when the office is open which is hardly ever because the woman that runs the office is hardly ever in the office if she is in the office she’s in the bathroom or somewhere else I’ve knocked on the door rang the doorbell the lady never answers I found her there once since y’all have taken over . I have repeatedly asked her for a phone number to talk to someone about the problems that are going on up there . He has constantly given me the number that nobody ever answers . There are people smoking pot drinking blocking entrances to other peoples storage units . All storage was much better at keeping up with this place before y’all took over it is nothing but a horror show up there now if I wasn’t handicapped and did not have a truck I would move but unfortunately I’m stuck where I’m at it would be great if y’all would address some of these issues . My name is Robert Beak ,
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Response from developer
Thank you for sharing, this helps us improve. -Daniel
Going down hill quickly
Been at the same facility since 2003, mostly under different ownership.
The garage entry doors have always been an issue with many factors including but not limited to people trying to drive through closed doors, mechanical issues, etc. The issue now is, it takes much longer for repairs to happen. Glaciers move faster than the repairs happen.
Another issue that is new, is that the place is a pigsty now. There’s constant garbage all over the floor, the carts are broken, and when tenants leave items laying in the hallways or elevators, they were there for extended periods of time.
I never see management, and the clerks behind the desk seem to be too busy eating, reading, or playing with their phones. A very unprofessional business.
If I had not gotten a great deal pre-Covid I doubt I’d still be using this facility.
The garage entry doors have always been an issue with many factors including but not limited to people trying to drive through closed doors, mechanical issues, etc. The issue now is, it takes much longer for repairs to happen. Glaciers move faster than the repairs happen.
Another issue that is new, is that the place is a pigsty now. There’s constant garbage all over the floor, the carts are broken, and when tenants leave items laying in the hallways or elevators, they were there for extended periods of time.
I never see management, and the clerks behind the desk seem to be too busy eating, reading, or playing with their phones. A very unprofessional business.
If I had not gotten a great deal pre-Covid I doubt I’d still be using this facility.
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Great customer Service
Great Customer service is hard to come by , so when I have to acknowledge & appreciate it when I see it ,came into Public Storage on Fulton street in Brooklyn to ask about a storage unit and inquire about the size I needed, the manager Jeremy , I hope I’m spelling his name right , but anyway , he was very polite and patient he explained to me all my options and notified me about their deals, I am definitely using Public Storage to store my property
Thank you again Jeremy 👍👍👍
Thank you again Jeremy 👍👍👍
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Rude office mgr
The facility is nice newer building but wow the current office manager at the maplewood location takes the cake! SO incredibly rude and unprofessional. She does not care and yells and swears at customers for no apparent reason such as the day i was there and saw a very pregnant woman parked in the unloading zone. Miss Rude yelled at the woman she couldnt park there because other trucks were coming at 400pm! (No signs posted saying so. The pregnant woman asked what time is it now and Miss Rude said 300 pm. The pregnant woman said i will be leaving in 5 mins! Nope! Miss Rude tore into her swearing about nope she must move her car now even though 1. It was only 300! 2. The pregnant woman was parked in correct location and 3. There were no signs stating no parking due to xyz! 4. There was absolutely NO need for the office manager who is representing your company to have sworn at the very pregnant woman who looked like she was in tears and likely having a bad day. Just SO not necessary! I like the building and location but I really wish mgmt would do something about the current manager. Just shady character - customer beware.
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Response from developer
Thank you for taking time to share your experience. -Daniel
