I have a few other banking apps, and none of them give me the issues that this one does. For starters, every time I want to log in, I have to receive a security code via phone (takes about 30 seconds to finally get to the code when they call you) or e-mail (sometimes takes hours to receive, which is useless). I always log in on the same apple device connected to the same Wi-Fi and I “register the device” every single time I log in, and customers bank sends me emails every time saying the device is registered. Doesn’t work.
Beyond that, the app is just hard to navigate. It didn’t have basic info like the bank’s routing number listed anywhere. And while I know I can find that online, it’s unnerving when just opening a new account because other banks can have multiple routing numbers and I wanted to make sure I was using the correct one for online bill pay. Why isn’t this info easy for a customer to access like every other banking app/online website that I use? Setting up a bank transfer was overly complicated as well. Makes me not want to use the account, which is a shame.
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Dawkins16
ckappe
aimeebethine