Having problems adding my debit card
Y have try to add my new debit card so could remove the old one and get 3 mounth pass but y won’t add it y don’t now if the app is having problems or what’s happing ?
WORST APP
This is the worst public transportation app I have ever used, and that’s saying a lot given the plethora of trash apps that exist. Never recommends the right bus lines when searching for guidance (always misses at least 3 bus lines that will get you to the same destination and often tries to suggest that you either walk 2 miles or pay for an uber despite a bus line existing) HORRIBLE
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Miss the old app
1. I wish the new app would have the map with the buses on it not having to scroll to see where the bus is 2. Also miss that you could buy your ticket but it wouldn’t be activated untill you want it too. 3. A little harder to navigate, got confused at first Over all the old MCTS app is 100 times better.
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For beginners/new users
Navigating is a challenge but after using awhile, it gets less of a challenge and more as a sour of information.
Late always
The buses are always late to the sheppherd afb I had to wait and hour after the original time, I’m just upset Because I have stuff I need to do and they are always meaning me late I thought I could rely on the transportation here but it has left me with nothing but lateness’s
I’m not liking this
How are tracked bus times wrong? The app said my bus (58) was supposed to get to me 45 minutes later and set me on another bus stop (12). The 58 came about 10 minutes later. The 12 was supposed to come in 7 minutes, said it was approaching and no bus came. Luckily I had money for an Uber, but guess what? The 12 that wasn’t supposed to come for another 6 minutes came right after. That’s $30 I just spent instead of $5 to get to work today, that’s not okay. The fact I HAVE to rely on this app is the worst part of the whole thing
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Upgrade
Once I learned how to work the new app I found it to be more accurate then the last app. However, I think the Bus Drivers still has access to change the time like they on their route because it showed a Bus at my stop in five minutes. The Bus showed up almost twenty minutes later. So I thought I had to wait 40 minutes on a Sunday for ttt he e next bus. But the bus showed up twenty minutes laterlike it wasn’t late.
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Better platform but there are issues
Nice platform, easy to navigate but some of the tracking times disappear for some lines which can confuse users on when a bus will be coming. I also don’t like that you can’t save your tickets to use when needed. I personally like buying more than one ticket at a time so I have it ready for the days of the week that I use the bus system and I’m not able to do that which has made tickets that I have bought as a waste rather than a gain. The previous manager this better.
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Getting better…
I see a lot of complaints from one agency’s riders. They liked the old app better. Change is rough. And if ain’t broke don’t fix it… as for my experience being new to any app for ticketing, using Umo for the first time was confusing, but they seem to be making progress. Now that I’ve been using it for a while I like it. I wish the trip planning feature included the bus tracking (being able to see the bus in real-time feature) like transit app. Transit app is amazing. But they don’t have my tickets. I’d love to have transit app sell tickets to my local agency that is using Umo’s fareboxes.
Also sometimes the app doesn’t work when I board. Or takes the incorrect fare. The driver says “everything looks good” on their end, like the route sign is correct etc. but for some reason the app or reader takes more money or doesn’t like my pass…
Because I transfer a lot I like the trip planner. Just wish it was more like transit app. And because I rider regularly I like the convenience of the mobile tickets and the discounts!!
Also sometimes the app doesn’t work when I board. Or takes the incorrect fare. The driver says “everything looks good” on their end, like the route sign is correct etc. but for some reason the app or reader takes more money or doesn’t like my pass…
Because I transfer a lot I like the trip planner. Just wish it was more like transit app. And because I rider regularly I like the convenience of the mobile tickets and the discounts!!
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Response from developer
We appreciate your feedback, and we’ll take it into consideration. If would like to provide us with any additional details, or feature requests, please let us know here: https://support.umomobility.com/hc/en-us/requests/new Thank you –The Umo App Team
I will never understand …
My county bus had its OWN app for years. Why they switched to this is beyond me. The other app let you select routes based on their number and showed you fairly accurate GPS locations for all of the active buses on said route. This app, you buy a ticket that AUTOMATICALLY activates!! Which means if you’ve got your day planned and buy a 105min ticket in advance, it could be expired by the time you leave. Which is an absolute nightmare! Not to mention, it doesn’t account for walking to and from stops like the other app did. You have NO idea where the buses are; you’re at the mercy of the number of minutes the app says being accurate. It has icons for delays and detours but doesn’t explain what, why or how long. So what’s the point of that if the arrival time is supposedly accurate? We have all this wonderful technology - why did we go backwards by switching to a vastly inferior app? But the other is no longer supported so you literally have no choice.
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Response from developer
Thank you for contacting us. For now, once you buy a fare through the Umo App for MCTS, it activates immediately! So only buy the fare when you’re ready to board. More functionalities, including the ability to pre-purchase passes, will be available once the full system goes live for MCTS. If you have further questions or concerns, please contact MCTS directly at: Milwaukee County Transit System (MCTS) / WisGo Phone: (414) 344-6711 RideMCTS.com/WisGo Thank you -MCTS & Umo
