Dookan User Reviews

Top reviews

Waste of money

I am even feeling guilty to given 1 star review in App Store for this dookan store … never ever get you what u order in app .. u will get after 10 days u order ..waste of money ..they keep In app if purchase more we can get 1 ltr oil or ipl jerseys …I selected oil because food is matters when ur living in abroad …oil is not included in the shipment and one more thing is I ordered MTR dosa …they send me powder …and order podina chutney they send me podina chutney masala ….its like How “Naaptol” in India and “Dookan” in Europe …..they loosing euros …when coming to YouTube all are paid reviews …I am suggesting don’t go this online store ….

Waste of money …
I am waiting too much money from this package one week before … almost loss of money and everything….
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Response from developer

Dear Narendra, Thank you for reaching out to us. We would like to bring the following points to your attention: 1. Free Product: Please note that on every order above €59, we offer free products. Since we provide multiple free options for our customers, the free products must be selected by the customer at the time of checkout if they are eligible. - You Missed to add the product. 2. Product issue: We have checked your order and found that you purchased the MTR Idli/Dosa/Chilli Chutney Powder (200g) and MDH Mint (Pudina) Chutney Mix (100g). We sent you the Same. Please verify your invoice for confirmation. 3) Usually Deliver to France takes 4-6 working Days (Kindly go through our Shipping Policy), you order on 26th April 2024 (Friday) 12.42pm. Since DHL do not operate on Weekends, we Dispatched your order on Monday and the Same parcel got Delivered on May 4th 2024. We didn't do any late Delivery as you mentioned. We apologize for any inconvenience caused and appreciate your understanding as we strive to meet our customers' requirements. We look forward to serving you again. Best regards, Dookan Europe's No.1 Indian Grocery Store

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