TL; DR: Time wasting and the customer service do not take any responsibility for their broken machines. Also crazy bad attitude.
Our apartment complex switched to Tumble several months ago. When the team was here, they said it would be the best and smartest machines we have ever used. Such a joke when looking at it now. Our floor has at least 70 residents, and we only have 1 available machines wile other 3 machines are broken. Not only that, they don’t want to put a sign of “out of order” but want us to check on the app before doing laundry, which says they are “available” but actually not! I have notified them 3 times of putting a sign and they ignored all of them. I finally cannot hold it and asked for the number for the manager, and I was told that they cannot do it. Instead, they connected me with their staff of support team (a guy called Scott), and the attitude is absolutely crazy wild. He first said “so you are asking for a refund (for hassle, time and detergent for $1) because you didn’t check in the app?” in a way of making fun of their clients, and then just put me on read for 45 min. Then he finally returned and said “we can’t” and left. Absolutely love this attitude here, and I just can’t understand how the company can still get 4.7 stars on App Store. I am pretty sure I’m not the only one who is upset about their service.
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